Denmark Road Medical Centre - Ratings and reviews
Reviews
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
I called today at after 30mins on hold to only be greeted by the an extremely rude and unhelpful person, she cant assist we must email yet her colleagues also assist. She gave the impression she wishes to do the most minimal work possible. Having also witnessed this whilst in the waiting room I wasn't shocked! 1438 was the time I spoke to this lady. Also the voice message that has been playing for months talks about staff sickness yet this has never been updated. When I advised maybe teh information on teh phone could advise this rather than sickness she hung up...I mean how unprofessional is this lady! You may receive horrible comments that are undeserved however don't let it detracted from your failure to provide a courteous service as this has to be applied both ways! I write here as I realise no action will be taken by the practise manager but felt it should be seen and maybe added to by others.
Visited March 2024
Review titled Denmark Road Medical Centre
Replied on 21 March 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled Bad
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
I put in a request for a repeat prescription 2 weeks ago it wasn’t done despite 5 emails asking why it hasn’t been done and asking if I need to see a doctor and didn’t receive a reply to any of them I phoned the surgery and was booked a medication enquiry phone call with a member of the pharmacy team for 15:15 yesterday no phone call so I waited until 16:00 and called the surgery the receptionist told me I definitely had an telephone consultation booked but they were probably running late … I received no call but when I went to the chemist at 16:30 for another reason they advised me a prescription had come through for myself for the item I ordered in the 14th March . I emailed the pharmacy team again at 17:00 hours asking where and who I can lodge a complaint with but as of now I’ve still not received a reply. Every time I order a prescription for myself or my husband it’s either not done, there’s missing items or the prescription is totally wrong. I thought the pharmacy team gave a duty of care that if they can not issue a prescription they should at least let you know that you need to see a doctor I have been left for 2 weeks with no medication in agony as I have a spinal problem and waiting to see a member of the spinal team after a recent MRI scan they keep reducing the amount of medication they prescribe without me speaking to a GP. The prescription team know it’s very hard to get an appointment to see a doctor but I don’t think they care
Visited March 2024
Review titled Denmark Road Medical Centre
Replied on 27 March 2024
Dear Patient. Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled Excellent service
Rated 5 stars out of 5
by Christopher fenney - Posted on 28 March 2024
Found Doctor very professional and found time to listen and had a good examination of my problem and gave me a prescription for my chemist to be picked up that day
Visited March 2024
Denmark Road Medical Centre has not yet replied.
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Review titled Used to be so good now so poor
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
When we first moved to Bournemouth this surgery was so good, great doctors caring staff, alas so much has changed. There is no doubt the surgery is overwhelmed by the recent closures of two other surgeries in the area, but the level of service now is so poor. Very difficult to get in person appointments, if you ask for a non urgent appointment your lucky to get one within a month. When you get given a phone appointment they are often running late even at 8.40 in the morning !. Your encouraged to use Econsult which doctors don't read properly and send an email to which you cannot reply a pointless system. Your expected to give details of your illness to a member of the reception team with no guarantee of confidentiality . Put two porta cabins in the carpark which reduces parking but are never used. Very long phone message delaying your call even being answered, it really has gone so far down hill.
Visited February 2024
Review titled Denmark Road Medical Centre
Replied on 29 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled No doctors there today
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
My very elderly and frail neighbour needed to speak to a doctor. Was told yesterday afternoon to ring at 8am today, which she duly did, and waited half-an-hour to get through. Was allocated a phone call with a nurse. Neighbour said she really needed to speak to a doctor and asked aren't there any doctors there? The receptionist said, no, there are no doctors there today, and then laughed. The nurse who rang also said they have no doctors there today and also laughed. No explanation was given as to why they have no doctors there and my neighbour is in tears.
Visited February 2024
Review titled Denmark Road Medical Centre
Replied on 20 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled Standards have deteriorated terribly
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
After a very long wait I had an appointment which was met with indifference. I had little choice but to pay for a GP appointment at the Nuffield Hospital who diagnosed a serious condition and I was able to get treatment so I would say that there is a degree of negligence on the part of Denmark Road Medical Centre. I have just had a telephone appointment arranged for another very painful condition but the wait time is over a week. I would echo many of the comments and say that that Denmark Road Medical Practice has gone downhill significantly. A pity it used to offer a good service. Worse, there seems little attempt to improve
Visited January 2024
Review titled Denmark Road Medical Centre
Replied on 29 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled poor
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
this practice has completely gone downhill! You need to be a Complete computer genius to access them! Everything is just stuck on the Nhs app and they expect you to be able to understand test results. I tried to make a comment and patient services said it was Not their remit. When stating I was thoroughly frustrated i was advised to contact patient services. Really? But they don't want to know! They are remote and diffident! They can't access the Ice system either! complete confusion here
Visited January 2024
Review titled Denmark Road Medical Centre
Replied on 03 January 2024
Thank you for your comment. Please email patientservices.scmg@dorsetgp.nhs.uk if you wish to discuss this matter further. Kind Regards
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Review titled Not what it used to be.
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
Unable to physically see a doctor, rarely even have phone calls now. Just text messages following on from e-consults. They used to bother with children but not any more. Problem with a child's hearing and was given a chemist appointment. The chemist said they don't and have never been able to look at ears and the problem I contacted the surgery about was not something over the counter treatments would be able to assist.
Visited January 2024
Review titled Denmark Road Medical Centre
Replied on 20 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled Plummeting standards
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
It is with great regret that I have to concur with recent reviews that are reporting a shocking demise in the service provided by this practice. This used to be a first class doctors practice. Accessible, high quality consultations and straightforward appointment making. Now, my goodness, the whole modus operandi of this practice seems to be to put every obstacle possible in your way so they can avoid having to speak to you or see you. Everything geared to their convenience. We have faced blatant incompetence regarding an urgent referral, e-consult messages receiving no response whatsoever (and one where a response was finally received weeks later, it was just a fob off), repeat prescription requests not actioned. It beggars belief how a practice can go from first class to no class in such a short space of time. Extraordinary. I am at the stage where if I need to see a doctor, I’ll go without other things and pay £95 to see a private GP - which I’m sure is exactly what South Coast Medical Group want. So well done on achieving your objective.
Visited December 2023
Review titled Denmark Road Medical Centre
Replied on 20 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2023
been a patient from the very start and could write alot but i would be here all day will try to be brief as have no faith in the practice.Terrible ill experienced reception staff and ill experienced doctor that was rude and un interested.Firstly used e consult for pain management and another matter and a text back said should hear back by the 18th December (used to be 2 days so i was told but now had changed) and thats not for an appointment either. Had a blood test booked for the next day at Denmark and asked about the new system as now part of South Coast Medical Group installed 1/12 and nobody reception or doctor admitted they had any idea how it worked or how to use it brilliant now part of South Coast and nobody has any idea how to use the system.I asked the doctor how to book online as there was a 7f x3ft huge poster in the reception saying how easy it was to book online etc etcThe doctor said yes you can (they had no idea) with the help of the receptionist then said "oh you cant" and they are a doctor but had no clear experience with the system also rude i dont rate their bedside manner and if i ever manage to get an appointment i will make sure to swerve that Dr.I did point out that they are always saying new patients welcome but maybe firstly make sure you can treat the patients on the books before you take on anymore.Lastly like many have put of trying to get an appointment but you can only do that so long i cant believe how bad the practice has got it used to be 5* how things have changed
Visited December 2023
Review titled Denmark Road Medical Centre
Replied on 05 December 2023
Thank you for your comment. Could you please email patientservices.scmg@dorsetgp.nhs.uk to discuss this matter further. Kind Regards