Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and lovely support
Rated 5 stars out of 5
by Janet Larkin - Posted on 26 November 2024
Always a helpful service with lovely support. Today spoke to a lovely lady on reception first name began with an F (just wanted to note this as unable to use her name )she was very helpful and kind. She also wished me well with all my treatment which was really thoughtful.
Visited November 2024
Review titled Colne Road Surgery
Replied on 27 November 2024
Hi Janet, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
great customer service from the receptionist that I spoke to today. Very professional and friendly.
Visited November 2024
Review titled Colne Road Surgery
Replied on 29 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Great Service
Rated 4 stars out of 5
by IHSAN UL HAQ - Posted on 06 November 2024
I recently visited Colne Road Surgery in Burnley and was thoroughly impressed with the level of care and professionalism. The staff was friendly and efficient, making the registration process smooth and hassle-free. The doctors were attentive, taking the time to understand my concerns and providing clear, thorough explanations about my treatment options. The practice felt clean and well-organized, with a comfortable waiting area and minimal waiting time. I appreciated how easy it was to book an appointment, and I felt genuinely cared for throughout my visit. Colne Road Surgery is a great choice for anyone looking for dedicated healthcare professionals in Burnley. Highly recommend for quality, compassionate care.
Visited November 2024
Review titled Colne Road Surgery
Replied on 06 November 2024
Hi Ihsan, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Great receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2024
On Friday afternoon I came to the reception greeted by a lovely young lady who helped solved my issue I explained the situation where the other staff that I saw in the morning was rude and promised she would solve my issue but didn’t. Receptionist fa her smile was beautiful she turned my experience into a positive one. The surgery are very lucky to have a receptionist like her
Visited November 2024
Review titled Colne Road Surgery
Replied on 24 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Fast service
Rated 5 stars out of 5
by Jack Pickering - Posted on 06 November 2024
Helped me out to get an appointment in a few weeks and helped out with a referral to a local chemist
Visited November 2024
Review titled Colne Road Surgery
Replied on 06 November 2024
Hi Jack, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
Very caring, compassionate doctor who was sympathetic and reassuring. My experience was excellent and nothing could have been done better
Visited November 2024
Review titled Colne Road Surgery
Replied on 12 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Very calm and polite staff, very helpful get the appointment on the time all the time. Well managed practice.
Visited November 2024
Review titled Colne Road Surgery
Replied on 19 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Excellent and kind heart team
Rated 5 stars out of 5
by Zahara xxx - Posted on 25 November 2024
Today I called to the GP practice regarding my husband sickness. And reception treated me very kind and politely. Right direction and clear answered. It was great help me, because English is not my frist Language. Thank you so much
Visited November 2024
Review titled Colne Road Surgery
Replied on 25 November 2024
Hi Zahara, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
Called with an issue and my problem was dealt with with reassurance and swiftness. Very easy to call and no long waits.
Visited November 2024
Review titled Colne Road Surgery
Replied on 07 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Mixed
Rated 3 stars out of 5
by Ruth Hoyle - Posted on 24 October 2024
I had to ring the surgery because I had not received any response to my enquiry within the quoted 3 working days. The service I received on the telephone during both calls today was excellent. The first person dealt with my original enquiry promptly and efficiently. The second person confirmed everything was sorted and apologised for the delay. She was very pleasant and friendly. It was just a shame that I had to ring the surgery at all.
Visited October 2024
Review titled Colne Road Surgery
Replied on 24 October 2024
Hi Ruth, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager