College Road Surgery - Ratings and reviews
Reviews
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Review titled Can't get appointments
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
My daughter wanted an appt because she is experiencing leg pains, dizzy spells/feeling faint and migraines, unable to get an appt for more than 3 weeks and the only offer was for a telephone consultation. My elderly mom needs to book an appt for repeat prescription review, the medication she takes cannot be missed due to heart condition yet she can't get an appt and could only be offered a telephone call with a pharmacy over 2 weeks away. It's getting too stressful to get appointments. To be told they dont have enough doctors! Never had a problem when there were only 4 and one nurse. Maybe try not allowing new registers or stop registering people outside the area so local people can be treated.
Visited March 2023
Review titled College Road Surgery
Replied on 22 March 2023
On behalf of College Road Surgery, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with the practice. Many thanks for taking the time to post your comments as we do take all complaints, feedback and comments very seriously. As we currently do not have enough information to identify you through the website, we cannot contact you directly, but if you would like to discuss this in person I would be most happy to meet with you. Yours sincerely, Roy Sellarajah, Practice Manager (On behalf of College Road Surgery).
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Review titled Responsive and timely service
Rated 5 stars out of 5
by Claire - Posted on 12 March 2023
Contact made with the surgery to request a GP letter which usually takes up 2 weeks for time of request. The GP concerned listened to my concerns and expedited my request well before the timeframe given. Overall my experience with this surgery has been positive and one would therefore have no issue in recommending this surgery. At a time where there are exceptional demands on NHS, the surgery are still managing to over a great service.
Visited March 2023
Review titled College Road Surgery
Replied on 13 March 2023
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Best practice by far
Rated 5 stars out of 5
by Claire Davies - Posted on 24 February 2023
This practice has goes above and beyond all of the time . The receptionists always try and help to get you an appointment on the day . The doctors always go above and beyond to help you when your in need . The whole team , listen , care and always want to help . I have been with this practice for 40 years . It is extremely clean and tidy .
Visited February 2023
Review titled College Road Surgery
Replied on 27 February 2023
Dear Valued Patient, Thank you for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Physio review at Oaks
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2024
Saw an excellent Physiotherapist at the Oaks. He was kind, understanding and gave me plenty of time to ask questions and didn’t rush me. Offered lots of advice and info too. Good experience.
Visited January 2023
Review titled College Road Surgery
Replied on 30 January 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Nice Practice
Rated 5 stars out of 5
by Barbara Anne Hetherington - Posted on 23 January 2023
Nice reception staff, friendly to talk to. Lovely doctors. I usually ask to see the same doctor, as he listens to what you are saying, and always seems very thorough to get a diagnosis.
Visited January 2023
Review titled College Road Surgery
Replied on 24 January 2023
Dear Valued Patient, Thank you for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we always try our best to deliver the same high quality of care and appreciate your comments and words of appreciation. Yours sincerely Roy Sellarajah, Practice Manager (On behalf College Road Surgery).
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Review titled Great Surgery
Rated 5 stars out of 5
by Joanna - Posted on 09 February 2023
This place is very clean and with nice decorations. Fantastic, professional and respectful, always with smile, very patient doctors, nursers and receptionists.
Visited January 2023
Review titled College Road Surgery
Replied on 10 February 2023
Dear Valued Patient, Thank you for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely Roy Sellarajah, Practice Manager (On behalf College Road Surgery).
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Review titled friendly and appoitments available most times
Rated 5 stars out of 5
by j phillpotts - Posted on 05 January 2023
Booked dr phone call appoitment for today 05/01/23 was asked to go down to the surgery for face to face due to breathing problems from a virus, dr gave me medication needed also done full check of BP ect, afterwards was asked if was anything else i wanted to ask or needed while i was there didnt feel rushed from the appoitment.
Visited January 2023
Review titled College Road Surgery
Replied on 06 January 2023
Dear Valued Patient, Thank you for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely Roy Sellarajah, Practice Manager (On behalf College Road Surgery).
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
For days my wife and i have tried to make an appointment and after ringing for over half an hour to get through we are told there are no appointments left, we did the same for midday and the same again. How are you surposed to see a GP when you cannot even get through. This is disgusting how they got a good rating beats me as only about 120 people replied to the survey which could have been members of the people who work there.
Visited January 2023
Review titled College Road Surgery
Replied on 03 January 2023
On behalf of College Road Surgery, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with the practice phone system. The practice invested in and implemented an improved cloud based phone system a few years ago which has received some improved feedback in this area but we are always looking to further develop, enhance and improve the system for the benefit of our patients. Many thanks for taking the time to post your comments as we do take all complaints, feedback and comments very seriously. As we currently do not have enough information to identify you through the website, we cannot contact you directly, but if you would like to discuss this in person I would be most happy to meet with you. Yours sincerely, Roy Sellarajah, Practice Manager (On behalf of College Road Surgery).
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
Well what can I say, I have been with this Practice since I was born. I had a Prescription review this morning with the Clinical Pharmacist (wish I could mention his name). It has been a tough year for myself and my family having lost a Grandchild who was with the same Practice. I had the best appointment this morning I cried a lot and I could feel him grieving with me and he told me it is okay to cry. I was a little apprehensive when I was told my appointment would be with the Clinical Pharmacist as I normally see the Doctor, however, he was absolutely amazing. The meeting was excellent I was not rushed, I wouldn't dare tell you how long it was for but, it certainly wasn't short. I felt so comfortable and for once, my Blood Pressure was okay, my white coat syndrome did not kick in! I also had an appointment on Friday, last week with one of the Nurses and Receptionist for my Covid Booster and Flu Vaccine given together. Again, they were both really caring and considerate as I was nervous about having two Vaccine's at the same time and I am pleased to say they did not hurt at all and I had no side effects other than a little tenderness where the needles went in the next day, which soon disappeared. I left the Surgery at 11.25am today and walked out quickly, forgetting to make my appointment for 6 weeks later. At 2.45pm I had a text message from one of the Doctors with a link to a website which gave information regarding our discussions. At 6.25pm I had a phone call from the Doctors Surgery giving me an appointment for the 6 week review as I did not see the Receptionist when leaving. The reason I am posting this is, I feel so much better this evening after my review today and I always believe credit where it is due. I want to say the biggest thank you to the Doctors, Professionals and all the staff including the domestics who keep the surgery spotless. Merry Christmas everyone, keep up the good work.
Visited December 2022
Review titled College Road Surgery
Replied on 22 December 2022
Dear Valued Patient, Thank you for your positive feedback which I will share GPs, the practice pharmacists and with all the staff. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely Roy Sellarajah, Practice Manager (On behalf College Road Surgery).
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Review titled Pointless
Rated 1 star out of 5
by Emma Hamilton - Posted on 05 December 2022
Well what can I say other than an a absolute disgrace! Almost impossible to get an appointment even if you call on the dot at the designated times by the time you get through (over 100 calls later) your told by unhelpful receptionist that there are no appointments left and to call 111. I explained it was for my child yet it made no difference. Absolute waste of time as you can never get an appointment.
Visited November 2022
Review titled College Road Surgery
Replied on 12 December 2022
Dear patient, I am so sorry for your recent experience with the surgery. We try to see most children at the surgery either in routine appointments or in the emergency duty doctor clinic ,especially those under 5 years old . Access is an issue in most practices because of demand , capacity and resources hence why the NHS 111 was put in place for alternative access. I will discuss this with the team , I hope you have resolved the issue with your child , if not could you contact the surgery . We do take your comments seriously and reflect and make changes accordingly Once again I am so sorry for your experience at the practice. Kind regards Dr S Sarin On behalf of the practice