College Road Surgery
452 College Road, Birmingham, B44 0HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
For days my wife and i have tried to make an appointment and after ringing for over half an hour to get through we are told there are no appointments left, we did the same for midday and the same again. How are you surposed to see a GP when you cannot even get through. This is disgusting how they got a good rating beats me as only about 120 people replied to the survey which could have been members of the people who work there.
Visited January 2023
Review titled College Road Surgery
Replied on 03 January 2023
On behalf of College Road Surgery, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with the practice phone system. The practice invested in and implemented an improved cloud based phone system a few years ago which has received some improved feedback in this area but we are always looking to further develop, enhance and improve the system for the benefit of our patients. Many thanks for taking the time to post your comments as we do take all complaints, feedback and comments very seriously. As we currently do not have enough information to identify you through the website, we cannot contact you directly, but if you would like to discuss this in person I would be most happy to meet with you. Yours sincerely, Roy Sellarajah, Practice Manager (On behalf of College Road Surgery).
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
Well what can I say, I have been with this Practice since I was born. I had a Prescription review this morning with the Clinical Pharmacist (wish I could mention his name). It has been a tough year for myself and my family having lost a Grandchild who was with the same Practice. I had the best appointment this morning I cried a lot and I could feel him grieving with me and he told me it is okay to cry. I was a little apprehensive when I was told my appointment would be with the Clinical Pharmacist as I normally see the Doctor, however, he was absolutely amazing. The meeting was excellent I was not rushed, I wouldn't dare tell you how long it was for but, it certainly wasn't short. I felt so comfortable and for once, my Blood Pressure was okay, my white coat syndrome did not kick in! I also had an appointment on Friday, last week with one of the Nurses and Receptionist for my Covid Booster and Flu Vaccine given together. Again, they were both really caring and considerate as I was nervous about having two Vaccine's at the same time and I am pleased to say they did not hurt at all and I had no side effects other than a little tenderness where the needles went in the next day, which soon disappeared. I left the Surgery at 11.25am today and walked out quickly, forgetting to make my appointment for 6 weeks later. At 2.45pm I had a text message from one of the Doctors with a link to a website which gave information regarding our discussions. At 6.25pm I had a phone call from the Doctors Surgery giving me an appointment for the 6 week review as I did not see the Receptionist when leaving. The reason I am posting this is, I feel so much better this evening after my review today and I always believe credit where it is due. I want to say the biggest thank you to the Doctors, Professionals and all the staff including the domestics who keep the surgery spotless. Merry Christmas everyone, keep up the good work.
Visited December 2022
Review titled College Road Surgery
Replied on 22 December 2022
Dear Valued Patient, Thank you for your positive feedback which I will share GPs, the practice pharmacists and with all the staff. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely Roy Sellarajah, Practice Manager (On behalf College Road Surgery).
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Review titled Pointless
Rated 1 star out of 5
by Emma Hamilton - Posted on 05 December 2022
Well what can I say other than an a absolute disgrace! Almost impossible to get an appointment even if you call on the dot at the designated times by the time you get through (over 100 calls later) your told by unhelpful receptionist that there are no appointments left and to call 111. I explained it was for my child yet it made no difference. Absolute waste of time as you can never get an appointment.
Visited November 2022
Review titled College Road Surgery
Replied on 12 December 2022
Dear patient, I am so sorry for your recent experience with the surgery. We try to see most children at the surgery either in routine appointments or in the emergency duty doctor clinic ,especially those under 5 years old . Access is an issue in most practices because of demand , capacity and resources hence why the NHS 111 was put in place for alternative access. I will discuss this with the team , I hope you have resolved the issue with your child , if not could you contact the surgery . We do take your comments seriously and reflect and make changes accordingly Once again I am so sorry for your experience at the practice. Kind regards Dr S Sarin On behalf of the practice
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Review titled Good practice
Rated 5 stars out of 5
by Hannah - Posted on 12 October 2022
I have been with this surgery all my life, my son is also registered here. I’ve never had a bad experience but today’s visit was so pleasant, my son( 2 year old) needed to see a GP, we seen a female Dr. She gained my sons attention straight away, calmly spoke to him, she asked his permission and explained what she needed to do and he allowed her, as a mother it was such a relief as he is not the best with strangers! Thank you!
Visited October 2022
Review titled College Road Surgery
Replied on 12 October 2022
Dear Patient, Thank you for your comments. I am glad you felt you received the caring service your son required. I will feed this back to the team . Your positive comments are much appreciated Kind Regards Dr S Sarin On behalf of the practice.
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Review titled Great staff, poor telephone system
Rated 3 stars out of 5
by Oliver Dalton - Posted on 06 October 2022
I have been with the surgery for over ten years and have always found the doctors/nurses to be pleasant, professional and quick to sort out any health issues. Unfortunately the telephone system cannot handle the volume of calls at 8am or 12pm for appointments. Changes to the telephone system to allow for an unlimited (or at least higher) number of people in the queue would make for a more user-friendly and fair experience when trying to get appointments, rather than having to redial constantly and hope to be the next to get a place in the currently limited queue.
Visited July 2022
Review titled College Road Surgery
Replied on 12 October 2022
Dear valued patient, thank you for your recent posting and for the very kind and much appreciated compliment in relation to our staff which I have shared with the GP Partners, managers and all the staff at the practice. On behalf of College Road Surgery, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with the practice phone system. The practice implemented an improved cloud based phone system a few years ago which has received some improved feedback in this area but we are always looking to further develop, enhance and improve the system for the benefit of our patients. We do take all complaints, feedback or comments very seriously and your suggestions will be presented and considered. Many thanks for taking the time to post your most useful and valued comments. Yours sincerely, Roy Sellarajah, Practice Manager (On behalf of College Road Surgery).
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Review titled good practice
Rated 4 stars out of 5
by tracy dalleywater - Posted on 26 July 2022
i know i can not name the actual person i saw (wish i could) but what an absolutely lovely and reassuring lady she is, would recommend to anyone :-)
Visited July 2022
Review titled College Road Surgery
Replied on 28 July 2022
Dear Patient, Thank you for your review. I will share this with all practice members . Positive responses are always welcome as we aspire to provide good , caring clinical services for our patients. Your comments are much appreciated Kind regards Dr S Sarin On Behalf of The Practice
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Review titled Continued excellent service from College Road Surgery
Rated 5 stars out of 5
by Richard Jenks - Posted on 27 June 2022
Following on from my written request about my repeat prescriptions I was pleased to find all my requirements were available for collection. As always the service we have received from all the staff at the surgery was of the highest order. In these days of people complaining about their Surgery or NHS it is satisfying to enjoy the benefits of College Road. The staff are always pleasant and have a positive, can do attitude. It is sad to think that some staff have felt it necessary to leave due to 'abuse'. My wife and I look forward to our continued treatment and care from everybody at College Road.
Visited June 2022
Review titled College Road Surgery
Replied on 27 June 2022
Dear Patient, Thank you for your feedback. We always strive to provide excellent clinical services for our patients and are glad you feel this way. I will share your review with all our staff. Thank you Dr S Sarin On behalf of the practice