Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Sheila Mckeown - Posted on 16 February 2025
My gp has been fantastic. Very thorough, professional and engaging. She has carried out a full and complete medical investigation. Luckily all my results have come normal and I feel very reassured.
Visited February 2025
Review titled Chatfield Health Care
Replied on 17 February 2025
Dear Sheila Mckeown thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Good service this time
Rated 3 stars out of 5
by Norja Christian - Posted on 08 February 2025
The receptionist was very helpful and patient and when I spoke te physician she was also patient, kind and understanding she listens and give the best advice was rushing also telling me to take my time. She saw I wasn’t in a good place after speaking with her I felt better and left the GP with a little more hope.
Visited February 2025
Review titled Chatfield Health Care
Replied on 17 February 2025
Dear Norja Christian thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the Clinical and reception team. Renata Johnstone Practice Manager
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Review titled Receptionist
Rated 5 stars out of 5
by Sarah Ter Haar - Posted on 07 February 2025
I came into the surgery on Wednesday 5th around lunchtime time . I asked the receptionist if I needed to starve or bring a urine sample for my check up with the nurse on Thursday 6th. She asked my date if birth and then my name . She looked up my details and said. No , you don’t need to bring a urine sample and you can have a good breakfast . Needless to say I should have brought a urine sample . I then tried to make an appointment with GP. Was told to come back in a fortnight as computer was being updated ?
Visited February 2025
Review titled Chatfield Health Care
Replied on 07 February 2025
Dear Sarah Ter Haar thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the reception team and investigate what went wrong and why. I have now spoken to you today and booked you an appointment with the doctor of your choice. Renata Johnstone Practice Manager
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Review titled Efficient and caring practice
Rated 5 stars out of 5
by Sarah Ter Haar - Posted on 11 February 2025
I saw extremely intelligent and caring GP this week . Answered all my questions and added own thoughts and advice which I shall adhere to . Well try !! The consultation has boosted my confidence in addressing my health issues. That you so very much .
Visited February 2025
Review titled Chatfield Health Care
Replied on 17 February 2025
Dear Sarah Ter Haar thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I am delighted that we were able to address your concerns. I will share your comments with the GP. Renata Johnstone Practice Manager
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Review titled Outstanding GP support
Rated 5 stars out of 5
by Paolo Testa - Posted on 15 February 2025
I had my intro call with the GP at Chatfield this week and I found it extremely professional. Suffering from diabetes type 1 for 50+ years and having lived in 5 countries and 3 continents, I must say I’m impressed by the caring approach, understanding of my situation and effectiveness in addressing all of my needs and requests. I am indeed.
Visited February 2025
Review titled Chatfield Health Care
Replied on 17 February 2025
Dear Paolo Testa thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Great support from physician associate
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
Had a really good experience with the physician associate last week. Was very kind, friendly, explained everything very well to me. Gave me space to ask questions and next steps.
Visited January 2025
Review titled Chatfield Health Care
Replied on 07 February 2025
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Trust and reassurance
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
This visit was about my mental health and a referral to psychotherapy I have been given a set of targets to achieve in order to secure it. Every time I see or speak to Chatfield people I am cared for in a way that has increased my self worth to the point that I am now clean and sober and looking for a job. I never saw this moment coming before I joined Chatfield. They are a wonderful community of health care providers and I am very grateful for the care I’ve been receiving. I have all my hope back too.
Visited January 2025
Review titled Chatfield Health Care
Replied on 17 January 2025
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I will share your comments with the whole team. Patient care is very important to all of us. Renata Johnstone Practice Manager
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Review titled Professional
Rated 4 stars out of 5
by David Noble - Posted on 12 January 2025
The recent appointment I had at Chatfield was a very positive experience. The service was on time and excellent in every respect. The facilities are a little tired, but everything worked fine. Have no problem in recommending.
Visited January 2025
Review titled Chatfield Health Care
Replied on 17 January 2025
Dear David thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I will share your comments with the whole team. With regards the facilities looking a little tired we are the process of negotiating with the landlord redecoration. Patient care is very important to all of us as well as having nice surroundings while the patients are waiting to see their clinician. Renata Johnstone Practice Manager
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Review titled Good feedback
Rated 5 stars out of 5
by Jane - Posted on 29 January 2025
Very happy with thorough checks and explanations that were given! Very polite and to the point. Listened to any of my concerns and reassured me of any worries I had
Visited January 2025
Review titled Chatfield Health Care
Replied on 07 February 2025
Dear Jane thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled GP Approval system not followed
Rated 3 stars out of 5
by Chris Booth - Posted on 03 February 2025
I requested a PSA blood test online and appointment was booked successfully. However when I got there the nurse was initially unable to perform the test as no one at the practice had requested a GP approval before booking the blood test. She decided to go ahead anyway, but disappointing that practice were unable to follow their own processes.
Visited January 2025
Review titled Chatfield Health Care
Replied on 07 February 2025
Dear Chris Booth thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the team. I will investigate this for you as I will need to know if a clinician actually asked you to book the test? if they did then the blood form should have been on the system. Please do contact me so I can fully understand what happened. Renata Johnstone Practice Manager. Renata.Johnstone@nhs.net