Camrose, Gillies & Hackwood Partnership
Gillies Health Centre, Sullivan Road, Basingstoke, Hampshire, RG22 6ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get through
Rated 2 stars out of 5
by Claire Macro - Posted on 18 June 2025
Despite being Caller No.1 I have been on hold for 37 minutes and counting. Evergreen App does not work & is too complicated, I rang at 8am and am still on hold - why is it so impossible to get through to a human being? And if I am the No. 1 caller how long is everyone else on hold? E-Consult worked much better. The care from my GP when I actually see her is excellent but getting through and getting an appointment is deeply frustrating and time consuming.
Visited June 2025
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled the worst
Rated 1 star out of 5
by Olivia - Posted on 24 June 2025
This practice is so bad. They never answer the phones, have you waiting nearly 2 hours when your number 1 in the queue. The doctors just rush you out the door and don’t even listen to your problems, felt awful leaving the practice and didn’t get any help or support for my mental health. I had 1 minute 30 seconds in the doctors room to explain my concerns to which I was prescribed medication for the opposite reason I was there. Would rather suffer in silence than ever reach out to any doctors at this practice again!
Visited June 2025
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Problem dealt with efficiently & quickly
Rated 4 stars out of 5
by Claire - Posted on 22 June 2025
After not managing to get through by phone on Wednesday an extremely helpful and lovely staff member got back to me quickly, they had a problem with being short staffed and a problem with the phone holding system, but I now have a face to face appointment on 23.6.25 and am very grateful to that staff member who was great!
Visited June 2025
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Consultation
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2025
What wonderful service I had today did a request on line @9.45 had a call from surgery @ 11 given an appointment at St Andrews Medical Centre @ 3.15 given a thorough examination and prescribed medication. Thank you everyone.
Visited April 2025
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 25 April 2025
Thank you for taking the time to send in your feedback, I will make sure this is passed onto out triage team at St Andrews
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Review titled Rubbish Practice
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2025
Was told to use new app, New app is not fit for purpose all online consultants are noted as to busy, still cannot access GP appointments so had to use phone with ring back service which took 2 hours. Needed Kidney function test and although have letter to say it is required every year have to wait 2 weeks to speak to GP. Rubbish
Visited January 2025
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 26 February 2025
I'm sorry to hear that you did not have a positive experience with our surgery. Due to the significant pressures on the NHS this winter, including increased cases of influenza and norovirus, there are times when we need to turn off our online consultations to free up our triage doctor to see and speak to unwell patients. We have increased the number of same-day appointments to try and cope with this demand, but recognise the system as a whole is overwhelmed. The administrative options on our app, such as requesting blood tests or other queries you might usually direct to a receptionist, are available 24/7. There are times a GP may wish to review monitoring arrangements and discuss this with you. If you would like us to look into your specific circumstances, we would be more than happy to assist. Please email us at hiowicb-hsi.cghpartnership.complaints@nhs.net. We appreciate your understanding during these challenging times and value your feedback as we strive to improve our services.
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Review titled In need of help
Rated 1 star out of 5
by Laurence White - Posted on 18 December 2024
Called 111 to ask for assistance and following a review was told to get in touch and see my doctor ASAP. Told that a message would also be sent to the GP from 111. rang and waited, and waited, and waited. Spoke to a member of reception staff and explained situation. told to ring back tomorrow at 8am explained urgency again. Told to go to A & E. something drastic needs to be done to sort this GP situation out...
Visited December 2024
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 26 February 2025
Thank you for your feedback, please be assured we will look into this issue and respond to you personally. Please know that we take all feedback seriously and use it to regularly review our processes to make improvements going forwards.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2024
For months I've been trying to see a GP. Last appointment was cancelled, a month and a half ago to a call. Been waiting since then to see the GP, today had a message that the appointment tomorrow is cancelled. My symptoms are getting more severe and soon they will be urgent, or maybe to late. Maybe that is what they one, one less patient to look after. Was trying for an urgent appointment last week as I haven't been sleeping for a month, they messaged me saying I can wait. Can I take my NI and get a private health insurance? I need help
Visited December 2024
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 17 December 2024
Dear patient, Thank you for your feedback, we are very sorry to hear of your experience with our practice. We would welcome the opportunity to investigate your specific case further and address any ongoing concerns. Please feel free to contact us directly at hiowicb-hsi.cghpartnership.complaints@nhs.net so we can look into this for you. Thank you for bringing this to our attention. Your feedback is extremely important as we strive to improve the care that we provide to our patients. CGHB Practice Management Team
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Review titled Not fit for purpose
Rated 1 star out of 5
by Carl - Posted on 30 December 2024
Called 111 and was told to contact my GP surgery and I needed to be seen within 12 hours. Spent 90 minutes waiting to speak to reception, explained the situation and what 111 had said and was told I didn’t fit the criteria to be seen, tried to explain further and was just told to go to A&E. This practise isn’t fit for purpose and not delivering the service they’re employed to do, simply rubbish.
Visited December 2024
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 26 February 2025
I'm sorry to hear that your experience at our surgery did not meet your expectations. We would appreciate the opportunity to investigate this further and understand what happened. Please email us at hiowicb-hsi.cghpartnership.complaints@nhs.net, and we will look into this for you.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2024
Asked for an urgent appointment, for severe mental health issues and was given one in 6 weeks time. When I called to change that, as I cannot wait that long, I was told to call 111 if it couldn't wait. I've never been able to get through to anyone on the phone, often told I'm in a queue of 'more than 30', and I've used the 'press 1 to hold position in the queue' twice and was never called back. The one time I rang and I was 4th in the queue, I remained 4th in the queue for 90 minutes without moving in the queue. They're not answering the phones at all!!!
Visited November 2024
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 17 December 2024
Dear patient, Thank you for taking the time to share your feedback. We are sorry to hear about your frustrating experience when trying to book an appointment. Unfortunately, the demand for appointments is exceptionally high, and we recognise how frustrating this can be for our patients. Please know that we are actively working to improve access to care by encouraging patients to cancel appointments they no longer need, recruiting additional GPs and healthcare professionals, and enhancing our systems to make booking easier. We would welcome the opportunity to investigate your specific case further and address any ongoing concerns. Please feel free to contact us directly at hiowicb-hsi.cghpartnership.complaints@nhs.net so we can look into this for you. Thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve our services. CGHB Practice Management Team
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Review titled New DrIQ App now Evergreen
Rated 2 stars out of 5
by Anonymous - Posted on 19 November 2024
After many failures with the dr iq app they have introduced a new app called Evergreen. If you thought dr iq app was bad this is worse! Awful interface and no clear instruction on how to book an appointment. Loads of health condition buttons which, to date, have never included common things like breathing difficult for example. No online help that tells you the procedure to get to speak to a person at your practice and arrange an appointment. Not everyone can spend ages typing into silly little boxes. Altogether woeful. Why do they spend all this money on IT when we just need a simple service.
Visited November 2024
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 17 December 2024
Dear patient, Thank you for your feedback. I am sorry to hear of your experience using our new app. We have passed your feedback on to the system developers. We are working closely with Evergreen Life to develop the app wherever possible, in line with our patient’s feedback and needs. Patients can still contact the surgery via the telephone if they wish to or can use the NHS to view test results and your medical record. CGHB Practice Management Team