Brunswick Park Medical Practice
Brunswick Park Road, New Southgate, London, Greater London, N11 1EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Peter - Posted on 12 May 2025
I visited the clinic on 7th May for a blood test. I was having trouble with the online screen. The receptionist was very helpful before my appointment and then also helped me use the e consult which would have exhausted my computer skills. Please pass on my thanks.
Visited May 2025
Brunswick Park Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Pam Taylor - Posted on 08 April 2025
I today visited my GP practice and was greeted at reception, who was extremely helpful in every way. She helped me use the blood pressure machine as I was having difficulty doing so. An extremely delightful lady who has obviously great customer service skills
Visited April 2025
Brunswick Park Medical Practice has not yet replied.
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Review titled Excellent facilities and customer service
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2025
Attend appointment at the surgery today, greeted with a smile, doctor listened, helpful and professional. Spoke to reception before I left as I have been asked to check for results on NHS app and request repeat prescription too but had no idea how it works. Team was extremely helpful in setting me up and showing how it works. They even showed me a screen in the reception I can do it all on. Thank you for teaching an old bird new tricks
Visited April 2025
Brunswick Park Medical Practice has not yet replied.
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Review titled Thank you for excellent practice
Rated 5 stars out of 5
by David Stone - Posted on 03 February 2025
I contacted the surgery at 8am for an emergency appointment. I was 13th in the queue. The phone service called me back when it was my turn rather than have me hanging on the phone endlessly! I was able to get requested emergency appointment, on arrival signed in and seen within minutes. Receptionist was extremely helpful and compassionate and my Dr was excellent, his demeanour was superb. I was not made to feel like I was wasting his time. He confirmed my issue and medication prescribed. GP surgery’s are getting bad exposure at the moment and I wanted to say Brunswick Park Medical Practice delivered a first rate service this morning and I wanted to thank them for their efficiency. I would recommend them 100%
Visited February 2025
Brunswick Park Medical Practice has not yet replied.
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Review titled Amazing HRT support
Rated 5 stars out of 5
by Belinda Dervish - Posted on 14 February 2025
Really reassuring and helpful appointment to review my HRT and a few related issues I've been having. The Dr was very kind and made suggestions for a medication that is already making a big difference to my quality of life. I felt taken seriously and listened to and it was really easy to talk about the issues I'd been having. Amazing care and support.
Visited February 2025
Brunswick Park Medical Practice has not yet replied.
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Review titled Helpful reception staff
Rated 4 stars out of 5
by Sherani - Posted on 16 April 2025
Had a great experience over the phone with one of the receptionists - s.m. I had an issue with a prescription request and they took their time to properly look into the problem, was extremely helpful and managed to sort it out very promptly. Thank you!
Visited February 2025
Brunswick Park Medical Practice has not yet replied.
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Review titled Great Customer Service
Rated 5 stars out of 5
by Chris - Posted on 28 February 2025
I spoke with the receptionist, who was extremely helpful and cheerful. She assisted me with 2 queries, booking me in for a physio and asthma appointment. She was fast and efficient, yet I never felt rushed on the call and I felt like there was genuine empathy for my questions and concerns. A brilliant encounter.
Visited February 2025
Brunswick Park Medical Practice has not yet replied.
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Review titled Collegiate Practice
Rated 5 stars out of 5
by Ayodeji Alaka - Posted on 29 January 2025
I got a call from a staff member at Brunswick Park Medical Practice to schedule my annual physical diabetic check last week. Yesterday, I arrived to a consultation - beyond a physical check and BP read, to include a urine and blood sample collection, a discussion about a work-in-progress exercise regime, and a referral to a local pharmacy to check in with a podiatrist. All in all, I am glad for what I can only describe as a One-Stop Patient Centred Health Care support. Much gratitude, to the team at Brunswick Park Medical Practice.
Visited January 2025
Brunswick Park Medical Practice has not yet replied.
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Review titled Lovely nurse
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
Went in for a blood test and the nurse could not have been more caring and kind. She remembered from our previous encounter three years ago that I really struggle with blood tests and get extremely teary and worked up and knew exactly how to get me through it. Just a lovely human being.
Visited December 2024
Brunswick Park Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Alex Cheung - Posted on 23 October 2024
I’ve been with this general practice for a few years now and I’ve always been looked after very Well. Recently, I’ve been having a few problems with my health and I have been taking care of my designated Doctor and she is extremely caring and genuinely cares about her patients. She’s looked after me with follow-up calls and regularly checks on my well-being. I’m Very thankful to have found her and this practice and I hope others will join and enjoy the Services and professionalism. The receptionists are quite helpful too. There are parking facilities at the back which is rare and very convenient. Wait times are not too bad compared with other places but the only thing is the telephone lines are very busy and limited but I guess that’s the same with all other places. But overall my experience with them has been very positive and very helpful.
Visited October 2024
Review titled Brunswick Park Medical Practice
Replied on 03 December 2024
Dear Alex Cheung, Thank you for taking the time to comment on your experience over the years and more recently. We are glad we have been looking after you very well over the years. Thank you for your feedback about the extremely caring doctor you have been seeing recently and also the helpful receptionists you have encountered. Our telephone lines are very very busy (up to 6k calls per month), despite all best efforts to have more staff answering the phones and to signpost to other services like online access. However, we have now activated the 'call back' service - which keeps your position in the queue and calls your phone back when you reach the top of the queue, so saves patients from waiting for their call to be answered. We are glad for the feedback so we can strive to continue to improve our services. Thank you again for taking the time to comment. Kind regards Brunswick park medical practice