Bermondsey Spa Medical Centre
Eyot House, 50 Old Jamaica Road, London, SE16 4BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good customer service
Rated 4 stars out of 5
by Portia Adjei - Posted on 17 March 2025
I came to inquiry about how to get a sick note and the reception were very helpful,it was good experience
Visited March 2025
Review titled Bermondsey Spa Medical Centre
Replied on 25 April 2025
Dear Portia, Thank you for your feedback. We are delighted to hear that our reception staff were very helpful and that you had a positive experience when inquiring about a sick note. Your kind and encouraging comments are greatly appreciated by our team. We strive to provide the best service possible and it is heartening to know that our efforts are making a difference. Thnaaks. Chambis [PM]
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Review titled Good experience
Rated 4 stars out of 5
by Minara begum - Posted on 19 February 2025
I come today recieve Good service. Friendly staff help me all the time.i am happy there is staff who speak same langauge as me help with language barrier
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 06 March 2025
Hello Minara. Thank you for taking the time to leave this positive message. We are always happy to help, and although we do not interpret, as this is done by professional interpreter's, we have a great mix on languages amongst our multi racial team; which has proven very helpful. I hope that we continue to provide you with the highest standards of service.( Chambis- Practice Manager)
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Review titled Helpful service
Rated 5 stars out of 5
by Pooja - Posted on 18 February 2025
Helpful and attentive staff directed me correctly to get the help I needed. Friendly and always there to help. Previously helped me deal with an issue with my NHS number and got it fixed.
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 18 February 2025
Thanks Pooja. We are always encouraged when patient's take the time to provide their comments. Quite often, patient's take to providing comments when they are unhappy; its great to get positive comments also. We are happy that we managed to help sort out the issue with your NHS number, and that you find the staff friendly and attentive. Thank You. Chambis (Practice Manager)
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Review titled helpful reception staff
Rated 5 stars out of 5
by kwaku - Posted on 17 February 2025
I came today to put my sick request i did not know how to do it properly. young lady at reception helped me very polite. gentleman very helpful spoke to me in my language made me feel comfortable my english is not too good
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 19 February 2025
Dear Kwaku, Thank you for taking the time to leave this comment. We are so happy that we managed to make you feel comfortable during your visit to the practice on the 17th February. Reception are pleased that you found them polite and helpful. We always strive to meet the specific needs of each of our patients. Thanking you on behalf of the whole team. Chambis-Practice Manager
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Review titled Examination.
Rated 5 stars out of 5
by Angela white - Posted on 21 February 2025
Had a very good consultation today,the person that I saw was very helpful,and very nice.I cannot fault it.Thank You.
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 06 March 2025
Dear Angela, the clinical team was so grateful for the good comment. The clinical team at the surgery is made up of some really good people, who care immensely about our patient's. I hope that you may be as happy with the service every time you need to come in. Thank you. Chambis (Practice Manager)
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Review titled Great customer service
Rated 5 stars out of 5
by Tracy patfield - Posted on 24 February 2025
Managed to get everything I needed really quickly. Fast, efficient and friendly. Great to have this so close to home.
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 06 March 2025
Hi Tracy. Thanks' for the comments. Its always good for staff moral when patients' give positive feed back. Please consider joining our PPG, patient participation group. A group of staff and patients' meets 4 times a year to discuss ideas, share results and updates on the practice. We can arrange for remote attendance if you cannot come in person. Please ask at Reception, or there is information on our website, if you feel that you may be interested. Thanks Chambis (PM)
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Review titled Very good very helpful
Rated 4 stars out of 5
by Mohamed Ali - Posted on 04 March 2025
The reception always look after me whether on the phone or face to face They make sure I get appointments with my favourite doctor
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 06 March 2025
Thanks, Mohamed. Its good to hear that you get to see your favourite doctor when you come in. I am also please that you find the telephone calls favourable as well, that's great news, I have shared your comments with the team. Please consider joining our patient group, you can get information from a member of the reception team, or from our website. Thank You - Chambis (Practice Manager)
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Review titled Helpfully
Rated 4 stars out of 5
by Kehinde sonoiki - Posted on 19 February 2025
The are very helpful.They know me so if I have an appointment and they see coming me,they will give me a sign to seat down and they will arrive me. I found it very helpful because I had knee surgery and I can hardly walk.
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 19 February 2025
Dear Kehinde, Thanks for your kind comments. The team is encouraged by the fact that you found them helpful. I am glad that the care navigators managed to provide you with personalised interaction when you are at the surgery. Please consider, if you have the time, to join our PPG ( Patient Participation Group) we meet once per quarter to discuss our service with our patients. Please ask at reception, and they can provide you with a sign up form, or, a form can be submitted online. Many thanks, once again. Chambis ( Practice Manager)
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Review titled Helpful
Rated 4 stars out of 5
by Request okwese - Posted on 29 January 2025
The gentleman at the receptionist was very helpful, i had a knee replacement I called and I was able to get painkillers And i was got appointment for my wound to be clean
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 18 February 2025
Dear Okwese, Thank you for taking the time to provide this feedback. I have shared your comment with the reception team. We are happy that we managed to assist you with your knee problem, and look forward to providing the highest standard of service to you when you are next at the surgery. Thank you once again. Chambis (Practice Manager)
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Review titled Quick service
Rated 5 stars out of 5
by Benedicte - Posted on 14 January 2025
I was worried about my blood pressure seemed like it was on the low side. The reception staff was very helpful and booked me In with a nurse with in the 15 minutes. I was called by the nurse less than 1 minute. I am really pleased with the service I received today. Thank you very much to all bermondsey staff
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 14 January 2025
Thank you Benedicte. The whole team are so pleased we managed to resolve your concerns regarding the blood pressure and that you had a positive experience while using our service. We also thank you for taking the time to post you comment, that was very kind of you. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services. Thanks- Chambis Georgiou