Bermondsey Spa Medical Centre
Eyot House, 50 Old Jamaica Road, London, SE16 4BLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bermondsey Spa Medical Centre.
Reviews
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Review titled Good service
Rated 5 stars out of 5
by Faye - Posted on 06 June 2024
Amazing staff. Helpful. The staff and doctors take good care of you. I was easily booked for appointment with a nurse.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Thanks Faye for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service we provided. Our team is committed to delivering high-quality Primary Care Services, and your feedback is a great encouragement to us. We look forward to delivering a great patient service to you on an ongoing basis into the future. Thanks- from the whole team
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Review titled Lovely reception staff
Rated 5 stars out of 5
by Christine - Posted on 06 June 2024
I came today to ask about a query of my medication. The reception supervisor helped me out quickly and efficiently as I needed to rush back to work. She was very polite and jolly. Everytime i come to the practice i get the help i need. Thank you to everyone at the practice .
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Hello Christine, thank you for the kind words. We’re delighted that we could make your visit to our surgery worthwhile. Hoping that we will have the opportunity to help you again soon. The 5 star rating means a lot to our team...It’s our pleasure to serve you, appreciate you taking the time to notice our efforts. We value your feedback and look forward to seeing you again. Thanks
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Review titled Friendly staffs
Rated 5 stars out of 5
by Jess - Posted on 13 June 2024
Reception staffs and doctor in this practice are lovely. Reception staff explain everything to me how I should fill form online and this is easier for me to get appointment quick. I am happy every time I come to the surgery.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 13 June 2024
Thank you Jess. We are so pleased that you had a positive experience while using our service. We also thank you for taking the time to post you comment. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services and make the changes patient centred driven. Thanks- Chambis Georgiou
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Review titled Respectful Practice
Rated 4 stars out of 5
by Anastasia - Posted on 06 June 2024
I feel like whenever I have a had an issue and contracted the practice, the practitioners were able to resolve it.,My one complaint has always been getting an ppointment sorted, however, with the new accurx system in place I feel more comfortable and confident booking an appointment. There is 7 day process time period from when you submit your form, I feel if that could be lessened to 2 or 3working days it would be great.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Dear Anastasia, I would like to express our gratitude for the positive review. Your kind words are appreciated. Thanks for taking the time to share your feedback. We’re looking into the possibility of shortening the time span and will discuss this at our next PPG meeting. “We look forward to providing you with health Care again soon!” Thanks' once again. Chambis (PM)
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Review titled Helpful reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Reception staff have been very polite and helpful with my mum. She struggles speaking English, reception staff have been patient with my mum and very understanding.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 13 June 2024
Thanks for taking the time to post this review. It does boost our staffs moral when patient's acknowledge their efforts. We would welcome you and your mother; if you had some spare time to join our Patient Group(PPG). Your comments and suggestions would help us when planning future services for the local community. You may download a form for joining the PPG from our website, alternatively, we have forms in the waiting area and at the reception desk. Thanks you- Chambis, Practice Manager.
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Review titled Amazing service
Rated 5 stars out of 5
by Ian perring - Posted on 06 June 2024
Today I came to the surgery regarding my medication, the staff at the reception was very helpful and understanding.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Thanks for your 5 star review! We sincerely appreciate your feedback. We're here to serve you anytime. We're so grateful that you took the time to leave us a review. We are also glad that our team managed to help you with your medication in a professional and friendly manner. We are happy that you feel confident in using our health service. Thank you!
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Review titled Terrible reception staff
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Terrible reception staff when I tried to book an appointment. They were rude, unhelpful, no interest in patient welfare. Refused to book appointments. Ignored patients when standing in queue. Tried to provide medical advice when not qualified. Could not access GP appointments or medication.
Visited May 2024
Review titled Bermondsey Spa Medical Centre
Replied on 29 May 2024
Dear Patient. Thanks for taking the time to provided your feedback. We do understand your frustration. The face-to-face appointments do need to be triaged with a phone call first, and our receptions are trained as Primary Care Navigators. We are very sorry that you have had such a negative experience and would be very happy to discuss this further to see what we could do to assist you. Regards- Chambis Practice manager.
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Review titled A Truly Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2024
1.. Some of the staff there are very rude. 2...Unable to book an appointment for 12 weeks . Really not great 3...Mixed messages on how to do things just depends on who you talk to . No training and staff change almost daily . 4... Unable to correlate hospital info with there records . Its 2024 come on .. 5... Given the terrible feedback on lots of sites Id give this practice a wide berth . Overall a terrible experience if you could minus star them id give them -5 ..Need to be completely over hauled get someone in to sort their mess out .
Visited April 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Dear Patient, thank you for taking he time to provide your feedback. I am one of the managers at the practice. I am sorry that you have had such a difficult experience in getting an appointment. I am not sure if you have heard of, or have access to, the” My GP App”. This is one app for all your healthcare needs- Patients can book and cancel appointments, order repeat prescriptions, check their medical records etc. You can download the app onto a smartphone from the Apple App store, or from Google Play. As your comment is anonymous, and I cannot communicate with you directly, I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services and make the changes patient centred driven. Thanks Chambis (PM)
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Review titled Impossible to do anything
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
Tried to book appointment with nurse to be confronted by yet another switch to new technology which makes it extremely difficult to book appointments for even the most basic things: wellness check, blood pressure reading, etc.
Visited April 2024
Review titled Bermondsey Spa Medical Centre
Replied on 29 May 2024
Dear Patient. Thank you for your comments. I am sorry that you have had a difficult experience trying to book an appointment at the surgery. We have various ways that you can access our appointments system. In addition to the traditional methods of either walking in, or telephoning; patient's can book appointments online and via the NHS App. We are also encouraging patient's to use the E Consult service. This gives patients access to send a electronic version that they can submit, indicating what issue they may be having, This will be responded to with the relevant information, or booking, if required. Please do not hesitate to ask for assistance with using any of the methods outlined? Thanks-Chambis
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Review titled Fantastic service always
Rated 5 stars out of 5
by Madjid - Posted on 25 March 2024
Reception helped me with my query promptly lovely staff friendly polite caring. Had problem with my nhs app was quickly solved in reception. Thank you
Visited March 2024
Review titled Bermondsey Spa Medical Centre
Replied on 25 March 2024
Thanks for your review! I’m so happy to hear that you had such a positive experience using our service. We love hearing from our patients and we’re always looking for ways to improve our health Services. I’ve passed your feedback about your experience while accessing services at Bermondsey Spa to our team – they’ll be thrilled that they were able to make a difference in you! I happy that we managed to help you with your NHS App. Thanks again Chambis