Bermondsey Spa Medical Centre
Eyot House, 50 Old Jamaica Road, London, SE16 4BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled amazing staff
Rated 5 stars out of 5
by Mohamed Magid - Posted on 07 March 2024
Needed an appointment today spoke to recep manager she was very polite and helpful booked me into see the doctor. Reception are very good at surgery and the doctors are super nice!! Great service always!
Visited March 2024
Review titled Bermondsey Spa Medical Centre
Replied on 13 March 2024
Dear Mohamed Magid, I am happy that our reception Manager helped you with accessing our service when you visited recently. I would like to express our gratitude for the positive review. Your kind words are appreciated. Thanks for taking the time to share your feedback. Please consider joining our PPG ( Patient Participation Group) A patient participation group (PPG) is a group of patients and GP practice staff who meet regularly and work together to improve the quality of care and outcomes for patients. PPGs can bring significant benefits to a GP practice: improving services, allowing resources to be used more efficiently used. We would be happy to have you. Thanks' Chambis
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Review titled Good doctors
Rated 5 stars out of 5
by Jackson silva - Posted on 08 March 2024
Doctor I saw today was very good kind helpful professional. Reception very nice! Good team have helped me a lot.
Visited March 2024
Review titled Bermondsey Spa Medical Centre
Replied on 13 March 2024
Dear Shakira, Thank you for your positive feedback. We are so glad that your wound is healing well after your recent surgical procedure. I will convey your thanks to the nursing team. We would like to invite you to our PPG ( patient's participation group ) meeting's. Details are available at our reception desk, or, from our practice website. Your comments and participation will help us with future planning. Thanks again.
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Review titled Smooth experience
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
It was quite, could get in on time. It was clean. The Gp was very nice, she explained the procedure in a calming way. The procesure wasn’t painful and she asked me if I was okay. I thank her.
Visited March 2024
Review titled Bermondsey Spa Medical Centre
Replied on 05 March 2024
Thank you so much for your positive feedback! We're glad we have managed to provide you with a good expedience. It makes us incredibly happy to know that we were able to help you with your health care. We'll continue working hard to provide you with the best possible experiences and the highest Standard of primary care service. Thanks for taking the time to write this review; it means a lot to us. Cheers!
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Review titled Friendly & Helpful GP
Rated 5 stars out of 5
by Juan - Posted on 14 March 2024
Came in today to see the nurse, was seen promptly. Reception team was attentive polite overall the service was great today very happy
Visited March 2024
Review titled Bermondsey Spa Medical Centre
Replied on 14 March 2024
Dear Juan, Thank You! It makes us incredibly happy to know that we were able to help you successfully navigate our Health Care Service. We'll continue working hard to provide you with an excellent patient experience. Thanks for taking the time to write this review; it means a lot to us. Cheers!
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Review titled Quick appointment
Rated 5 stars out of 5
by Nasima K - Posted on 06 March 2024
Needed to see doctor and I got appointment same day quickly. Fast service good doctors and reception team
Visited February 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 March 2024
Dear Patient, It thrilled us to see the five-star review you've given our surgery. We've worked very hard on improving the standards of our front of house service, and we're so happy that you're satisfied with your health care experience with our team. We appreciate you taking the time to leave us an excellent review. Your feedback will help us improve our service as much as possible. Please consider joining our PPG (Patient Participation Group) details of the next meeting can be found on our website. Thanks again
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Review titled Friendly, helpful and fast
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
I was helped out very quickly, and the staff were very friendly and helpful in assisting with my request for information - even going the extra mile in contacting another surgery on my behalf. I would definitely recommend this practice!
Visited February 2024
Review titled Bermondsey Spa Medical Centre
Replied on 05 March 2024
Thank you dear patient for your kind words! We're glad you're happy with our service. We strive to provide the best possible experience for our patients in order to achieve the most successful outcomes for their care. Do you have any suggestions for us, then please consider joining our PPG (Patient participation group) details can be found on our website and at the reception desk at the surgery. Thanks once again for you comments - it means a great deal to the staff when their effort and hard work is acknowledged.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Outstanding service today, needed an appointment called in the afternoon due to being very busy at work and was able to get one immediately very effient
Visited February 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 March 2024
Thank you very much. We have embark on a restructuring programme of the reception team. I am glad that you had such a positive experience. We hope that this is the kind of experience that all patient's will have when trying to gain access to our services. As you are anonymous, I can not speak to you directly, however, I would asked that you consider joining our PPG, patient group. You could help with your ideas and views of how we structure our services in the future. A big thank you for this comment, it is a great moral booster for our staff.
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Review titled Random Rules and Poor Administration
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
We have been with Surgery 12 yrs+. When lived in Bermondsey. When we moved downtown recently due to my health issues, we was first informed was within Catchment Area to remain if wished. As I wanted to take time before change over due to my health and meds needed. Then hubby received a letter stating he got a time frame when he has to leave as now catchment area has suddenly shrank. I received No letter. 1st call to reception she says, ignore letter as lots went out in error. Then I call again a week later to double check this and another receptionist said. Yes! letters correct you have to find another surgery asap as out of catchment area. I mention how I received No letter. Then one turns up next day for me. Then a week later hubby gets another letter with more info and I receive nothing yet again. This place has gone downhill over time. You get served with wrong info. He never received letter till a week later at time of them writing it which had left us of short time to register with new surgery. As my letter stated same leave date. I doubt I would have received a letter myself if hadnt mentioned it to them. Long standing patients mean nothing these days, so we will then move to another surgery asap as requested...
Visited October 2023
Review titled Bermondsey Spa Medical Centre
Replied on 05 March 2024
Dear Patient. I am sorry that you have had problems in regards to your registration status at the practice. We sometimes do have issues with the registration's authority and also when NHSE conducted cleansing exercises that identify patient's that are out of the area and request their deductions. We are are always happy to discuss the possibility of keeping patients on our register if we can came to arrangement regarding matters, such as home visit's etc. Please ask to speak to one of the managers should you require further assistance or clarification.
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Review titled Practice gone way downhill
Rated 1 star out of 5
by Disappointed patient - Posted on 25 September 2023
Only ever given phone appointment, which they don’t stick to. No one seems to know what is going on. Different excuse every time you phone. It’s happen few times now
Visited September 2023
Review titled Bermondsey Spa Medical Centre
Replied on 26 September 2023
Dear Patient, thank you for taking he time to provide your feedback. I am one of the managers at the practice. I am sorry that you have had such a difficult experience in getting an appointment. We discuss patient feedback at our practice meetings. We have a dedicated team at reception that endeavours to offer the best services possible, under, what at times, are some very challenging circumstances. I am not sure if you have heard of, or have access to, the” My GP App”. This is one app for all your healthcare needs- Patients can book and cancel appointments, order repeat prescriptions, check their medical records etc. You can download the app onto a smartphone from the Apple App store, or from Google Play
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Review titled Becoming very bad practice
Rated 1 star out of 5
by Very Disappointed Patient - Posted on 27 September 2023
22.9.23 told am callback, I called back told next in list, called back again told I’m on the list. 18.30 whilst eating finally get call. 25.9.23 called told am callback again no call at all. Did E-form. Says advice / treatment by end next working day. 26.9.23 text arrives informing ‘Clinician Will Review 29.9.23 If Necessary Call Before 6.30pm’ time I get to speak to someone it will be Week. 26.9.23 was in queue for 45 minutes starting at position 5. More than 1 receptionist is needed. Patients should be your main …Priority….
Visited September 2023
Review titled Bermondsey Spa Medical Centre
Replied on 05 March 2024
Dear patient. We are sorry that you had such a negative experience trying to make an appointment. We have invested a great deal of time and effort to improve our access systems in order to increase patient access to the service. Improved telephone systems and care navigation training as all been completed over the past few months. I hope that you have a more positive experience in the future.