Bentley Medical Practice
Redcar Primary Care Hosp, West Dyke Road, Redcar, Cleveland, TS10 4NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled appalling admin as usual
Rated 1 star out of 5
by LINDA andersson - Posted on 01 October 2024
Told I needed an appointment at Weight management clinic, given appointment. 10 minutes later appointment cancelled. Promised to ring back with new appointment. No contact. Rang again told I already had appointment today at 1.40 - email confirmation received. Attended at appointed time only to be told no appointment had been made. No further appointment can be mad e at this time. A five year old had better management skills.
Visited October 2024
Bentley Medical Practice has not yet replied.
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Review titled Terrible surgery
Rated 1 star out of 5
by Anthony - Posted on 16 August 2023
You can never get an appointment at this surgery in any hurry. I visited the urgent care center with very bad nerve pain in my hand and wrist. Waited for an hour and a half before being seen, even though there were only 2 people before me, only to be told to see my g.p . The receptionist told me I wouldn't be able to see my g.p until 2 days later even though I was In excruciating pain. Asked me to fill out some forms which I couldn't do because my writing hand was the hand affected. She refused to help me fill out the forms resulting in me having to leave the surgery without any treatment. I have changed surgery now due to this. Avoid this surgery and the urgent care center at redcar primary care hospital. Save your time and call 111 or go to james cook hospital if you want treatment for pain as nobody wanted to help me.
Visited August 2023
Review titled Bentley Medical Practice
Replied on 21 August 2023
We are sorry to learn of your recent experience when attending the surgery. We are continuously striving to improve our patient experience and would really like the opportunity to speak to you. Please would you contact the practice and ask to speak with the Quality Manager so that she can address your concerns.