Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 April 2025
Have always had the treatment required when asked and always given good advice and help and notified of all upcoming vaccines etc
Visited December 2024
Review titled Beacon Medical Group
Replied on 11 April 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Great people
Rated 5 stars out of 5
by Rob - Posted on 18 December 2024
Friendly helpful staff who starting with the receptionist through to the GP, paramedic and nurse. Able to clearly diagnose, support and get me through the process while listening to my issues
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Empathetic staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2025
When the surgery phoned me back after an e consult, they took the time to listen and explain what I needed to do. I felt less panicky as my asthma was concerning me.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled God service
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
Following completion of an e- consult, which is now much user friendly, I received a call later in the afternoon. The practitioner was friendly and listened to my symptoms. A treatment plan was discussed. I was very pleased and happy with my experience. Thank you.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Efficient Service
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2024
I completed a non urgent e-consult and was phoned by a GP 2 days later. He listened to me and discussed my problem, agreeing that I needed a referral to a ENT. I am very happy with the experience I had.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Great service from Beacon medical staff
Rated 5 stars out of 5
by Linda Came - Posted on 06 December 2024
Felt I needed to send review after another instance of excellence service from member of staff. After explaining my somewhat complicated request, within an hour or so I received a text with an appointment with doctor and then another text from pharmacy with a prescription. Couldn’t be more pleased.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Linda Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2025
Sent e_consult and had reply within a few hours requested photo which I sent and had a phone call first thing the next day resolving my issue.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
matrix attached for Salaried and Partner GPs. This includes completed training, dates and also includes outstanding training and external modules (such as BLS)
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Review titled Very impressed
Rated 5 stars out of 5
by Caroline Beach - Posted on 11 December 2024
We have been very happy with our contact with this surgery. All staff have been courteous, helpful and kind. All enquiries, and face to face appointment's were met with professionalism.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Caroline, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled amazing and very supportive
Rated 5 stars out of 5
by MRS TRACY A BEVAN - Posted on 18 December 2024
I recently lost my brother very suddenly at 58 the same age as my mum died, I contacted the doctors as I am worried there could some genetic issue, they have been so caring and helpful
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Mrs Bevan Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Totally unsatisfactory practice
Rated 1 star out of 5
by Paul Burton - Posted on 18 December 2024
I rang the practice just over a week ago because my blood pressure was extremely high. There was a problem with the communication system at on end . I am not sure which one so although I could hear the person on the other end of the line they could not hear me. I eventually spoke to a doctor who said she was from the critical care team and she seemed to think that difficulty in breathing was one of my symptoms that I was experiencing. I told her that it was not. It was probably fortunate for me actually, that she had formed that opinion or she would probably not have called and I would not have had the opportunity to talk to her or indeed anyone else who was qualified to for a medical opinion. We talked for a while and asked me to take my BP morning and evening for the next week and gave me an email address to send the readings to. I did as she had asked and sent the information to the address given. I also took a written copy down to the Ivybridge surgery to make sure that they were recieved. I called the surgery the next morning at just after 9 am and was told that I was 19th in the queue. Thinking that it would be some time before I would get a call back I went to use the bathroom. 9 minutes later I heard my phone ring. I hurriedly dressed and got to the phone, which was just next door. It stopped just as I reached it. That means 1.5 minutes had been spent answering the other 18 callers in front of me in the queue. Come on!! I got someone to take me down to the surgery again and explained the situation to the receptionist and after a lot of prompting he said he would ask someone to call tha day. I kept my phone close all day. No call. The next day I went back to the surgery and waited in line then told another receptionist the details of the day before and that my symptoms were getting worse and my BP remained high and once again I was told tha someone would get in touch that day. Later that day I had a text message to say thank you for using e consult and someone woul call me on January 7 next year. I went back to the surgery again and told the receptionist that I definitely had not used e consult and neither would I ever do so and that I needed to talk to a doctor about my BP and also, as I had mentioned earlier the results of my echocardiogram that I had been waiting for five weeks. I said that I was not prepared to wait for over four weeks to talk to a doctor and watch my high BP cause more damage to my brain, potentially. Eventually I got a message to say that someone would call me on 31st of January in the afternoon. New years eve! Do I believe that? after the past performance of this practice, no. Just another delaying tactic to get me off there hands and into hospital . The worst thing is about kicking the can down the line is , beside the sress imposed on the patient that this strategy will cost the NHS a lot more in the long run as the patients condition worsens and treatment is more intense and expensive. Shocking !
Visited December 2024
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Paul, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice.We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you. Beacon Medical Group