Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very quick service
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2025
Was really impressed by how quickly I received a phone call and then an appointment to see a doctor. Professional and very friendly
Visited January 2025
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Patients Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience and our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Great Practice
Rated 5 stars out of 5
by Patricia Bradbury - Posted on 16 January 2025
I am extremely grateful for the care I have received. My doctor has been very helpful with my problems. I was phoned on time and further checks are being done. Reception staff always pleasant and helpful. These times are very hard and I appreciate the help I’ve been given.
Visited January 2025
Review titled Beacon Medical Group
Replied on 24 January 2025
Dear Patricia, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Fantastic Patient Care
Rated 5 stars out of 5
by Wonderful Service - Posted on 15 January 2025
I wish to compliment your appointments staff for their excellent work and service. I had reason to make contact on three occasions in the past week and I spoke to three different members of the team who were absolutely amazing. They were professional and extremely kind and helpful from start to finish. Nothing seemed to be too much trouble and they were all so pleasant to deal with. Extremely courteous and helpful. The team are a credit to the practice.
Visited January 2025
Review titled Beacon Medical Group
Replied on 16 January 2025
Dear patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Unable to order repeat prescription
Rated 4 stars out of 5
by Darren Bennion - Posted on 29 January 2025
I have been unable to order repeat prescription for weeks. I have now run out and still cannot order. Apparently, I had a review today, which I then got this feedback request for, despite not having seen or speaking to anyone.
Visited January 2025
Beacon Medical Group has not yet replied.
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Review titled Outstanding
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2025
Completed a E Consult at midday, received a text saying my query had been read and to expect a phone the same or next day. This was received in just over 15 minutes. By 13:05 my doctor phoned and made an appointment to see me. The new E consult form is also so much friendlier to fill in. A great experience!!
Visited January 2025
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience and our services . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Great service
Rated 5 stars out of 5
by Kelly R - Posted on 02 January 2025
I had my appointment change to Mudge Way, but was given plenty of notice and offered an alternative time if required. The staff I had dealings with over the phone and at Mudge Way were friendly and helpful.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2024
I wanted to leave a review as sometimes making an appointment and seeing a Doctor has been a frustrating experience. I was pleasantly suprised that the online form seems have been updated since I last needed it and is easier to complete. I was seen promptly. The Dr was kind and reassuring. I could not fault my experience at Beacon this time. Thank you.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Good service when available
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2024
I received prompt personal, feed back service following a blood test. I felt listened to. Referred on for further services
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear patient Thank you for taking the time to provide Beacon Medical Group with your feedback on our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Continual Decline in Service
Rated 1 star out of 5
by Stephen Way - Posted on 02 December 2024
We used to be with Glenside Medical Centre until they joined Beacon. Since then it seems we, as patients, have to fight for anything resembling a decent service. Prescriptions are indicative. Items are removed from repeat without any communication. This means when trying to use the NHS app the first you become aware is when you cannot request a repeat, a simple email on removal would allow patients to arrange their reviews without running out of medication. Then you get stuck in a loop trying to renew them with medication reviews for different drugs going to different GPs, none of whom seem to communicate with each other or take into account the Patients deadline fro running out. The Beacon website tells you to expect 7 days for a repeat to be issued and then another 7 days for the pharmacy to dispense - the only industry where a move to digitise has slowed things considerably. Even if that were not the case, the NHS app does not allow that long in advance to order! The administrative staff try their best but are clearly working in a system that has left patient care far, far behind. Running out of some medication leaves you feeling dreadful and potentially puts health at risk. Trying to speak with, or God forbid see, a GP is a non starter. In short communication is non existent, the owners of the practice no longer appear to care and are no longer visible, and living in Plympton we have virtually no choice to move elsewhere. Sadly, after the amazing service we used to receive from Glenside I don’t know anyone locally who believes the Beacon service is anyway close to being comparable.
Visited December 2024
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Stephen, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice.We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you. Beacon Medical Group
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Sally - Posted on 02 January 2025
I have had several experiences with The Surgery and every time, I have been treated with respect, Care and patience. Always with a good outcome, whether that a prescription question and help due to illness. The latest experience, I completed a online request for a bad cough that was showing colour of infection and I got phone back from Practice nurse same day.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Sally, Thank you for taking the time to provide Beacon Medical Group with your feedback on our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group