Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 3 stars out of 5
by Christine Ball - Posted on 02 April 2025
Rang surgery Friday morning was told to do eConsult (first time with this practice) wouldn't upload photos from phone. Rang surgery & explained. Received call from Dr at 4.20pm told him symptoms etc. told me he woukd write prescription for antibiotics. Went chemist at 7pm not there tried again Saturday and then Sunday not received. As infection and pain had spread from toes towards my ankle I Rang 111 and had emergency appointment at Plymouth Practice Plus antibiotics prescribed and collected 10 minutes later from chemist. Was warned to keep an eye on foot for sepsis. This was the first time I had to contact/consult a doctor at this practice so was really disappointed that the prescription had not been issued despite telling me it would be. I could of ended up at A & E if it had been left longer.
Visited March 2025
Review titled Beacon Medical Group
Replied on 08 April 2025
Dear Christine, Thankyou for your comments . We are very sorry that the prescription was not available at the pharmacy for you. We are looking into this as normally prescriptions are sent within a few hours of being generated. We will look into it to investigate what happened on the day and speak to staff accordingly.
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Review titled Not a great practice…
Rated 2 stars out of 5
by Mike blackman - Posted on 02 April 2025
Too big. Have to wait a long time on the phone. For Example: number 22 in the queue. Slow in getting back to patients. From plympton to Ivybridge for an injection is a long way for elderly people.
Visited March 2025
Beacon Medical Group has not yet replied.
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Review titled Good service.
Rated 5 stars out of 5
by Katherine Bryant - Posted on 10 April 2025
I needed to book a blood test I visited the surgery to hand in blood pressure readings and mentioned I needed to book a blood test. The lady on reception had a look on the system and found and appointment the same morning at Highlands surgery - excellent service from both surgeries. I was getting low on medication and that was also sorted very quickly and sent over to local pharmacy.
Visited March 2025
Review titled Beacon Medical Group
Replied on 10 April 2025
Dear Katherine, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Good doctor
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2025
My doctor has identified a condition and has chased up my referral but there appears to be a bit of a waiting list but the gp service is fine.
Visited March 2025
Review titled Beacon Medical Group
Replied on 26 March 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Rubbish service
Rated 2 stars out of 5
by Damian Beahan - Posted on 26 March 2025
I phoned up early to make a appointment. Was told had to use online service. So did that early too. Then to be told I had to wait 5 days for someone to call. The Doctor just said go to the hospital. Easier to say then do when not we'll. And the doctors is 5 minutes away. Lazy and unhelpful.
Visited March 2025
Beacon Medical Group has not yet replied.
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Review titled Practice Nurse was great!
Rated 5 stars out of 5
by Debbie - Posted on 26 March 2025
Attended for Travel Consultation with family, Nurse saw all of us together and was super patient with my little one who had a million questions. Great experience, Nurse was great, thank you for sorting us out.
Visited March 2025
Review titled Beacon Medical Group
Replied on 26 March 2025
Dear Debbie, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Practice nurse
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2025
I came two weeks running and had two different nurses both of whom were kind and helpful and also very thorough I was seen promptly and treated with respect
Visited March 2025
Review titled Beacon Medical Group
Replied on 03 April 2025
Dear Patient Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 19 March 2025
Had good services recently on a few occasions recently. Seems to be improving. Well done . With my doctor. With urgent care and nurse.
Visited March 2025
Review titled Beacon Medical Group
Replied on 21 March 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Good practice
Rated 4 stars out of 5
by Fred Corby - Posted on 21 March 2025
I had a review after a test and it took a long time to take place but when it did it was first class. All my questions were answered very efficiently and my mind was put at ease.
Visited March 2025
Review titled Beacon Medical Group
Replied on 21 March 2025
Dear Fred, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Caring GP
Rated 4 stars out of 5
by Claire - Posted on 19 March 2025
The GP called me to discuss the way forward for my child. Very compassionate and caring and had checked all medical records to make sure he was up to date with the case. Lovely telephone manner.
Visited March 2025
Review titled Beacon Medical Group
Replied on 19 March 2025
Dear Claire, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group