Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt and Professional.
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
After a recent visit to Beacon medical practice surgery, I found it easy to check in, received good friendly professional service. The waiting area was comfortable, not crowded, and I had very little waiting time.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Vaccines
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
On time, quick painless and efficient. Not a fan of needles but all went well, staff great. Would recommend for vaccines
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Quick and Easy Process
Rated 5 stars out of 5
by Fletcher Wallen - Posted on 16 October 2024
i have always found e-consult an easy simple process. It is all automated and the prompts help you to explain your situation and the use of photos is convenient too. i was notified when the Gp received my submitted form and a date that the Gp will phone me. Luckily i was free when the Gp called (i can imagine this is can be an issue with this service). The Gp understood my situation and clearly read a looked into the matter before phoning and informed me of the next steps. There are of course some questions asked that seem a bit too alarming when you only have a minor issue but of course that is there to make sure that you get to the right service is you are experiencing a serious illness.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2024
Feeling really ill - having to do online consult. 3 times in the last week. On the first occasion being told I would have to wait more than 2 weeks. Was phoned at 8.50 in the morning after my third consult. The phone rang twice then clicked onto some weird voicemail ( which I could only read once) Doctor did not phone again until 6.30 in the evening- too late to get my medication. Very disappointed that I have had to do a fourth econsult and ask to see a Doctor for a proper assessment. With this episode - I have spoken to a paramedic, received a text from a doctor and the third contact was from another doctor who sounded like she was talking in a tin can.
Visited October 2024
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Patient, Thankyou for taking the time to feedback on your experience. The practice takes patient feedback seriously and considers patients feedback when reviewing our services. Kindest regards Lauren Patient Liaison and Communication Lead
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
I submitted an e-consult for a condition that I didn’t need to see a doctor for and had a response within a couple of hours. Really easy and saved myself and the surgery a lot of time and effort.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
matrix attached for Salaried and Partner GPs. This includes completed training, dates and also includes outstanding training and external modules (such as BLS)
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Review titled So difficult to get to see a doctor
Rated 3 stars out of 5
by Anonymous - Posted on 30 October 2024
When you are feeling unwell the last thing you want to do is spend time completing an online referral. I am all in favour of sorting minor problems with a telephone consult but it is frustrating having to wait for callbacks, knowing if and when you will see somebody. My recent problem was concerning my ears and I needed the confidence of seeing someone to check them to give a more accurate diagnosis.
Visited October 2024
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Patient, Thankyou for taking the time to feedback on your experience. The practice takes patient feedback seriously and considers patients feedback when reviewing our services. Kindest regards Lauren Patient Liaison and Communication Lead
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Review titled Appoinent with MSK Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 16 October 2024
Very good doctor, explained everything very well from actual problem right though to operation before and after. Thorough examination received.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Helpful Surgery
Rated 5 stars out of 5
by Amanda werren - Posted on 16 October 2024
I had a doctors call back and my experience was good, the Doctor listened to me , explained my questions and was easy to talk to. When calling about a blood test appointment the receptionist was helpful and informative and friendly.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Diabetic reviews
Rated 4 stars out of 5
by Susan Pound - Posted on 30 October 2024
Excellent very precise and clear informative passed in a kind and understanding manner pleased with results
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Excellent surgery
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2024
E consult service really good , phone call on the 8th of Oct as promised , spoke to my own gp . He was really helpful, informative & supportive, thank you
Visited October 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on online consultation and GP services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group