Aspen Medical Practice - Ratings and reviews
Reviews
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Review titled Not good
Rated 2 stars out of 5
by Chris Dunford - Posted on 21 March 2024
Used to get my repeat prescription both medication at the beginning of the month and now someone at aspen house has split them apart by nearly two weeks when I’m struggling with it supplies at different times of the month!!
Visited March 2024
Review titled Aspen Medical Practice
Replied on 22 March 2024
Dear Chris, Thank you for taking the time to give us your feedback. If you would like to call the practice on 01452 337733 and select option 1, this will take you to our prescriptions department. You will be able to discuss this with one the prescription team who should be able to answer any questions you have. Kind regards, Aspen Medical Practice
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Review titled Fast efficient friendly nurse for blood test
Rated 5 stars out of 5
by Damian - Posted on 13 March 2024
I was called in almost immediately after registering my arrival. The nurse was very friendly and put me at ease such that I didn't even feel the needle go in. I was in and out within 5 minutes of arrival.
Visited March 2024
Review titled Aspen Medical Practice
Replied on 13 March 2024
Good morning, Thank you for your kind feedback, we appreciate you taking the time to share your positive experience. We will ensure the clinician is informed of this. Best wishes, Aspen Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Jeanette - Posted on 15 March 2024
Had a appointment with the diabetic clinic and it was amazing, really well run and explained everything that was very helpful
Visited March 2024
Review titled Aspen Medical Practice
Replied on 15 March 2024
Dear Jeanette, Thank you for your feedback. We are so glad to hear you found the Diabetes Group helpful, we will ensure this feedback is passed on to the team. Best wishes, Aspen Medical Practice
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Review titled Nurse appointment
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2024
I had a blood test at 9:28am on 26/2/24. The nurse called me in ahead of time and was so friendly and put me at ease
Visited February 2024
Review titled Aspen Medical Practice
Replied on 27 February 2024
Good Morning, Thank you for your kind feedback, we will ensure this is passed onto the Nurse involved. Best wishes, Aspen Medical Practice
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Review titled Consistently professional and warm friendly practice
Rated 5 stars out of 5
by Tim Harrison - Posted on 08 February 2024
The two medical practitioners I saw today were professional, straightforward, clear and appropriately friendly in their examination of me today
Visited February 2024
Review titled Aspen Medical Practice
Replied on 15 February 2024
Dear Mr Harrison, Thank you very much for your feedback. We will ensure your kind words are forwarded onto the two Clinicians involved in your care. Best wishes, Aspen Medical Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
Attended for my blood test appointment. Was seen on time. Everything checked with me. Usually have a little difficulty giving blood. Was done extremely quickly. Very smiley and chatty phlebotomist
Visited February 2024
Review titled Aspen Medical Practice
Replied on 16 February 2024
Good Afternoon, Thank you for your feedback, we are so glad to hear you had a positive experience. We will ensure this is passed on to our phlebotomist. Best wishes, Aspen Medical Practice
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Review titled Excellent nurse
Rated 4 stars out of 5
by Ben Green - Posted on 02 February 2024
Would like to recognise an excellent phlebotomist today. I have regular blood test for ongoing treatment. Even though I have regular tests I'm still not good at having the blood test. Whenever I get booked with this particular nurse (I forget her name) I'm always surprised how well she takes the blood with ease and in a calm manner. It is always painless when she does it so it eases any anxiety about having it done when I see her. My appointment was 12.37 on 2.2.24 at the aspen centre.
Visited February 2024
Review titled Aspen Medical Practice
Replied on 07 February 2024
Good Morning Ben, Thank you very much for your lovely feedback. We are so glad to hear our Phlebotomist made you feel at ease, we will ensure this kind feedback is passed on. Kind regards, Aspen Medical Practice
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Review titled Laughed at by member of staff
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
Today I called to speak to a pharmacist but the options have changed. After getting through to the ‘pharmacy team’ and spoke to a member of staff. I asked if I could speak to a pharmacist and was told no it was appointment only. I asked if this had recently changed as I’ve spoken to a pharmacist multiple times before and was told no it’s always been this way. It hasn’t! I asked again how I go about speaking to a pharmacist as when I last spoke to a pharmacist they told me to call back at anytime if I needed any help or advice with medication. Your member of staff then felt it appropriate to laugh at me! Is this how your staff are trained, to have no knowledge of how the system works and to laugh at patients when they are asking questions as to why these things were different a week ago. Due to the incompetence of your staff I’m now left with no medication and no understanding of how things now work. Your member of staff also mentioned that an appointment would be a few weeks which is nonsense as up until a week ago I have been able to call and speak directly to a pharmacist, get medication prescribed and ask questions about medications that I’m taking. (Your member of staff also said they would send me a text for an emergency prescription form) they didn’t! I am leaving feedback here but also will be making an official complaint along with asking for all recorded conversations (mainly the call where your staff think laughing at patients is appropriate behaviour)
Visited February 2024
Review titled Aspen Medical Practice
Replied on 27 February 2024
Dear Patient, Thank you for your feedback, we are very sorry to read that you have had this negative experience. We take all feedback seriously and would like to investigate this further for you. Please follow https://www.aspenmedicalpractice.nhs.uk/navigator/feedback/ to kindly provide us with some more details. Kind regards, Aspen Medical Practice
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Review titled Great diabetes sessions
Rated 5 stars out of 5
by Ruth - Posted on 28 February 2024
I recently attended a session for patients who have been diagnosed with prediabetes and diabetes. The session was really well delivered, the doctor presenting it was very engaging and made the information easy to follow and understand. I feel I learned a lot about my condition and how I can try to turn things around and I would urge anyone who is offered this service to attend the sessions.
Visited February 2024
Review titled Aspen Medical Practice
Replied on 29 February 2024
Dear Ruth, Thank you very much for your lovely feedback, we are so glad to hear you find the sessions engaging and easy to follow. We will ensure this is passed on to our Diabetes Team. Kind regards, Aspen Medical Practice
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Following my recent annual review. I was informed that my cholesterol was high & my risk for a stroke or heart attack was 15% over the next 10 years. I was given the opportunity to discuss this with a practitioner before deciding to go on a statin. I was also advised that I was pre diabetic at this review & was given the opportunity to attend a pre diabetic / diabetic group session. I attended & my eyes were opened. It was extremely informative & will certainly help me to make a lot of changes to my diet & lifestyle. I am looking forward to the next group session. I feel that the surgery are making every effort to give me a good quality of life
Visited January 2024
Review titled Aspen Medical Practice
Replied on 02 February 2024
Good Afternoon, Thank you so much for your kind feedback. We are really happy to hear you found the diabetes group so informative and you feel we are making every effort to give you a good quality of life. We will ensure this feedback is passed on to those involved. Kind regards, Aspen Medical Practice