Aspen Medical Practice
Aspen Centre, Horton Road, Gloucester, Gloucestershire, GL1 3PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone lines just get worse
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
I am pregnant and trying to get hold of this surgery is impossible - on hold for 2hrs and still 30 in the queue, the issues are never resolved. The phone lines are never answered. You also can’t complain as they only accept hand delivered complaints to the main surgery. So many people in Gloucester must not be accessing the help they need.
Visited May 2024
Review titled Aspen Medical Practice
Replied on 15 May 2024
Dear Patient, Thank you for your feedback, we sincerely apologise for the issues you have experienced. We have implemented an improved telephone system that should help to reduce waiting times. It has a call back feature to enable the caller to automatically receive a call back when you reach number 1 in the queue. We do also accept feedback and complaints via our website: https://www.aspenmedicalpractice.nhs.uk/feedback-complaints/ if you wish to do so. Again, we are very sorry to read that you have had this negative experience. Best wishes, Aspen Medical Practice
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Review titled Efficient phlebotomist
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2024
I saw the practice phlebotomist who was efficient, professional and very kind Very knowledgeable and happy to give advice which was very useful to my recovery
Visited May 2024
Aspen Medical Practice has not yet replied.
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Review titled Nurse Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2024
I would like to say thank you to Kelly in the nursing team at Aspen Medical Practice. She has been so kind and helpful during regular appointments to help my son with a surgery wound. She made appointments out of school hours to ensure my son didn't miss any more school time and she really went the extra mile to help his recovery and built up a great rapport with him during appointments. Thank you Kelly.
Visited May 2024
Review titled Aspen Medical Practice
Replied on 28 May 2024
Dear patient, Thank you for your kind feedback, we really appreciate you taking the time to share your positive experience with us. We will ensure to share this with Kelly. Best wishes, Aspen Medical Practice
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Review titled Fabulous all round care and support
Rated 5 stars out of 5
by Sara - Posted on 07 May 2024
From making an appointment with the great lady who answered the phone to the GP and Nurse, I could not ask to be treated any better - I feel so lucky to be a patient at Aspen Centre - thank you 😊
Visited May 2024
Review titled Aspen Medical Practice
Replied on 08 May 2024
Dear Sara, Thank you very much for your kind feedback, we really appreciate you taking the time to share your positive experience. Your feedback will be passed on to all staff members involved. Best wishes, Aspen Medical Practice
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Review titled Blood Test
Rated 4 stars out of 5
by Kerry - Posted on 02 June 2024
Over 30 years of being needle phobic of having blood tests back & forth from Doctors to Hosp clinic. Within the last 6 weeks I've had to have another 2 more blood tests done at The Aspen Centre & can honestly say many thanks to one of the Phlebotomists, whom on both visits recently have not bruised my arm from the tests, made me feel at complete ease with her friendly, funny character & finally found someone who's made the tests pain free.
Visited May 2024
Aspen Medical Practice has not yet replied.
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Review titled Great blood tests
Rated 5 stars out of 5
by Alice - Posted on 07 April 2024
My nurse kw was brilliant, very professional and I didn’t feel a thing whilst she was drawing blood. Good experience.
Visited April 2024
Review titled Aspen Medical Practice
Replied on 08 April 2024
Dear Alice, Thank you for your kind feedback. We really appreciate you taking the time to share your positive experience and will ensure this is passed on to the appropriate clinician. Many thanks, Aspen Medical Practice
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Review titled Brilliant bloods take.
Rated 5 stars out of 5
by Andrea Vernon - Posted on 11 April 2024
She was amazing… got bloods first time and didn’t feel ‘sharp scratch’ 😊 My veins are usually difficult to get, but not today!
Visited April 2024
Review titled Aspen Medical Practice
Replied on 11 April 2024
Dear Andrea, Thank you very much for such lovely feedback. We will ensure this is passed onto our Phlebotomist. Best wishes, Aspen Medical Practice
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Review titled Excellent e-consult service
Rated 4 stars out of 5
by Emma - Posted on 16 April 2024
Very speedy reply to my e-consult this morning- thank you ! So much easier than trying to get through on the phone .
Visited April 2024
Review titled Aspen Medical Practice
Replied on 16 April 2024
Dear Emma, Thank you for your feedback. We are glad to hear you got a fast and prompt response from your eConsult. We will ensure this is passed onto our Reception Team. Kind regards, Aspen Medical Practice
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Review titled Practice nurse
Rated 5 stars out of 5
by Sandra baldwin - Posted on 26 April 2024
Recieved amazing treatment from nursing team I felt very relaxed She was very professional and kind
Visited April 2024
Review titled Aspen Medical Practice
Replied on 26 April 2024
Dear Sandra, Thank you for your lovely feedback, we will ensure this is passed onto our Nursing Team. Best wishes, Aspen Medical Practice
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Review titled Bloods
Rated 5 stars out of 5
by Joana Da Silva - Posted on 11 April 2024
The best bloods I had taken!!! Didn’t feel a think and surprisingly the Phlebotomists Found my vein quickly . Thank you
Visited April 2024
Review titled Aspen Medical Practice
Replied on 11 April 2024
Dear Joana, Thank you for taking the time to share your positive experience with our Phlebotomist. We will ensure your lovely feedback is passed on. Kind regards, Aspen Medical Practice