Aspen Medical Practice
Aspen Centre, Horton Road, Gloucester, Gloucestershire, GL1 3PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Following my recent annual review. I was informed that my cholesterol was high & my risk for a stroke or heart attack was 15% over the next 10 years. I was given the opportunity to discuss this with a practitioner before deciding to go on a statin. I was also advised that I was pre diabetic at this review & was given the opportunity to attend a pre diabetic / diabetic group session. I attended & my eyes were opened. It was extremely informative & will certainly help me to make a lot of changes to my diet & lifestyle. I am looking forward to the next group session. I feel that the surgery are making every effort to give me a good quality of life
Visited January 2024
Review titled Aspen Medical Practice
Replied on 02 February 2024
Good Afternoon, Thank you so much for your kind feedback. We are really happy to hear you found the diabetes group so informative and you feel we are making every effort to give you a good quality of life. We will ensure this feedback is passed on to those involved. Kind regards, Aspen Medical Practice
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Review titled Outstanding care
Rated 5 stars out of 5
by Rachel Harries - Posted on 12 January 2024
Over Christmas and New Year I needed a number of emergency appointments and telephone advice for both my parents. Every member of staff who dealt with us was understanding, helpful and caring. Best of all was the time afforded to us and the effort made to provide us with the best possible outcome at the time. From booking appointments to consultations and from medication changes to pharmacy collections every step was professional, friendly and timely. I cannot thank you all enough for your support during difficult times.
Visited January 2024
Review titled Aspen Medical Practice
Replied on 15 January 2024
Dear Rachel, Thank you for much for your kind feedback, we really appreciate you taking the time to share your positive experience. We will ensure this is passed on to all staff members involved. Kind regards, Aspen Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Georgina rodgers - Posted on 13 November 2023
Had a blood test she was gentle and was just amazing and kind. It didn’t hurt and she made me feel at ease. Highly recommend and I was in and out in no time
Visited November 2023
Review titled Aspen Medical Practice
Replied on 14 November 2023
Dear Georgina, Thank you for your lovely feedback, we are glad to hear you had a positive experience. We will ensure this feedback is passed onto our staff. Kind regards, Aspen Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Dianne Woods - Posted on 09 November 2023
Excellent appointment. Super nurse practitioner great results.she had great patience with me and a wonderful understanding of my condition.
Visited November 2023
Review titled Aspen Medical Practice
Replied on 13 November 2023
Dear Dianne, Thank you for your kind feedback. We are glad to hear you had an excellent appointment with our Nurse Practitioner, we will ensure this feedback is passed on. Best Wishes, Aspen Medical Practice
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Review titled Wasted Appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2023
I was contacted by the Aspen Centre Receptionist and asked to make an appointment re possible referral to Neurology further to other investigations. I attended the surgery and the Doctor told me that before a decision could be made, I would need nerve conduction test results. I explained that these tests had already been scheduled for November and that I was frustrated that she wasn't aware of this. The Doctor became defensive and patronising. My time is also valuable and I missed another engagement to attend a totally worthless appointment. Surely, with a little forethought, the Doctor could have specified to Reception staff that the appointment must take place when the test results were available. Both the Doctor's time and my own was wasted which is ridiculous when so many people are waiting so long!
Visited October 2023
Review titled Aspen Medical Practice
Replied on 26 October 2023
Thank you very much for your feedback. We are sorry to hear of the difficulties you have experienced. We take all feedback very seriously. Please use the following feedback link via our website so that we can investigate this issue. https://www.aspenmedicalpractice.nhs.uk/feedback-complaints/ Many thanks, Aspen Medical Practice
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Review titled Poor service
Rated 1 star out of 5
by John - Posted on 23 October 2023
It’s interesting that one of the most recent reviewers was advised to register a formal complaint- honestly, don’t bother because you will be ignored. I have been waiting since 18th September now despite repeated attempts to get a response. This isn’t the first time either. Previously I had to go to the phso to get a resolution which took 2 years and eventually got a grudging apology for a truly awful experience. There is no effective or discernible complaints process that seems to be under anyone’s management. You can try the cqc who will offer a non-committed, bland response or you can try the phso who move at a glacial pace or you can try the practice itself who will take no notice of you. Patients are in a no win situation with no real recourse. It is little wonder the nhs is regarded as “broken” The need to raise a complaint in the first place was brought about by a surly member of the reception team who displayed a distinct lack of the basic soft skills coupled with an air of arrogance and a disappointing attitude toward doing the best for the patient. It seems on looking at the reviews of other local practices there is nothing to distinguish one over the other as the bar is set so low. The phone service has shown no improvement despite reassurances stretching back years now that it was going to get better and it seems to be impossible to get an appointment. The system is well and truly broken and for those that do care and want to offer a caring service then you have my sympathy. Is it any surprise that staff are leaving the nhs in droves?
Visited September 2023
Review titled Aspen Medical Practice
Replied on 23 October 2023
Dear John, Thank you for taking the time to leave your feedback regarding your experiences with Aspen Medical Practice. We have not received a formal complaint from you, and you have not been ignored. A few weeks ago, you wrote into the Practice unhappy that you had not been able to obtain an appointment with a specific clinician. We made attempts to telephone you at that time to discuss this with you, and to offer solutions. Unfortunately, we were unable to get in touch with you. When patients have a clinical need, they are allocated the first available appointment with an appropriate clinician. If a patient insists on being seen by a specific clinician, we do everything we can to make that happen, but the wait for an appointment will usually be much longer. Our phone system which was upgraded back in April 2022 is a huge improvement on the previous system – particularly thanks to its call-back feature. It is the same system used across many practices across Gloucestershire and the rest of the country. Our reception team do not offer poor customer service. They do an extremely difficult job under great pressure and interact professionally and with care and attention with up to 1,000 patients each day. Aspen Medical Practice
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Review titled Absolute Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
I waited would you believe 4½ hours !! on hold to get through to a receptionist/person who would take details from me on 30/08/23 nothing new you may say for this surgery but this time had to say something. This practice used to run great when it was three separate surgeries could get through on the phone easily, get an appointment easily etc. As soon all three combined in the same building never been the same since everyone I speak to who is at this surgery says the same but no one will complain as they don't want to have to be threatened to find another surgery.
Visited August 2023
Review titled Aspen Medical Practice
Replied on 11 September 2023
Dear Anonymous, Thank you for your feedback. We are sorry to hear of the difficulties you have experienced. We take all feedback very seriously. If you wish to make a formal complaint, please use the following feedback & complaints link via our website so that we can investigate this issue officially. https://www.aspenmedicalpractice.nhs.uk/feedback-complaints/ Many thanks, Aspen Medical Practice
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Review titled Kind Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I had my bloods taken today by a lovely nurse. She was kind and professional. I am very scared of having my bloods taken. She was very gentle and put me at great ease. I would like her to have a special thank you.
Visited June 2023
Review titled Aspen Medical Practice
Replied on 11 September 2023
Dear Anonymous, Thank you for your kind feedback. We really appreciate you taking the time to share your positive experience. We will ensure this is passed on to the correct staff member. Many thanks, Aspen Medical Practice
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jane - Posted on 08 June 2023
Throughout covid times, this surgery never ceased to amaze me. They were on top of everything so well done. This review however was in regard to a visit to the surgery this week. I saw a doctor who made me feel that nothing was a problem. It was meant to be a double appointment which hadn’t been booked. This was rectified immediately. The care and attention given by the doctor was amazing. I felt cared for, that I mattered and I was listened to. Well done to this doctor in particular and to all the kind, caring staff. Well done Aspen. So glad to be one of your patients!
Visited June 2023
Review titled Aspen Medical Practice
Replied on 12 June 2023
Dear Jane, Thank you for such lovely feedback, we really appreciate you taking the time to share your positive experience. It is great to hear you felt cared for and listened to. We will ensure that your kind words are passed on to the Doctor you saw. Many Thanks, Aspen Medical Practice
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Review titled Excellent and compassionate service
Rated 5 stars out of 5
by Lyn Dance - Posted on 06 April 2023
I want to praise the housebound team and Dr who came to see my mum on Monday and was so lovely with my 91 year old mum. The receptionist I spoke to when I rang was lovely too and really helpful. Getting a dr out within 3 hours of me phoning is brilliant and the surgery deserves praise. The Dr took bloods and rang me with the results the next day. The prescription from him was ready to collect from the chemist the same day. Excellent practice.
Visited April 2023
Review titled Aspen Medical Practice
Replied on 21 April 2023
Thank you for your kind feedback. We will ensure your positive experience will be passed on to the appropriate staff members. Many thanks, Aspen Medical Practice