Ambrose Avenue Group Practice
76 Ambrose Avenue, Colchester, Essex, CO3 4LNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ambrose Avenue Group Practice.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Susan Leggett - Posted on 08 April 2025
After contacting surgery via anime, nurse practioner called me to make an appointment for the same day. She was very friendly & welcoming. Also very helpful. Prescribed me ear spray which i got straight away from surgery chemist. Very much appreciated. Thankyou
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 10 April 2025
The team at Ambrose Avenue Group Practice truly values your feedback. Your comments inspire us to continually improve and deliver the best care possible. Thank you for taking the time to share your thoughts with us.
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Review titled Very thorough
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2025
I had been having really severe headache due to sinus problems. I had my blood pressure and temperature taken, my eyes and the sources pain checked. A prescription was given with advice to monitor my blood pressure and report this for the next week, revisit the optician in case I needed adjustment on my glasses and to get n touch if there were further problems. Not rushed and felt I was listened too.
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 10 April 2025
The team at Ambrose Avenue Group Practice truly values your feedback. Your comments inspire us to continually improve and deliver the best care possible. Thank you for taking the time to share your thoughts with us.
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Review titled Ambrose Avenue
by Anonymous - Posted on 09 April 2025
Firstly in an attempt to secure an appointment as it wasn’t classified as an emergency it was quickly dismissed and I was told to essentially sort myself out through an online portal. However in hospitality the no.1 trait that matters is compassion- the fact that I’m not about to die doesn’t mean my condition isn’t an emergency to me for all you know I have failure to function adequately. at the bare minimum make me feel welcome and like my health is valued. Later I was called in to come back on the same day & i can confidently say I’ve been given the wrong diagnosis and no help at all not even an over the counter medication was advised now my time has been wasted and I’ve been left to my own devices to find a cure. I would like to commend the nurse- she followed protocol and was hospitable. Ultimately I’d say going to the practice was a complete waste of my time and energy.
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 10 April 2025
We understand how frustrating it can be to face challenges when booking an appointment, and we sincerely apologise for any inconvenience you may have encountered. We're excited to inform you that you can now effortlessly submit your appointment requests online through our user-friendly Anima system. In addition to our online options, we provide same-day appointments, available both in-person and over the phone for your convenience. You can also easily schedule appointments in advance using the NHS App. Please appreciate that, as a busy practice dedicated to providing quality care, we prioritise every patient’s needs. Rest assured, in the event of an emergency, we will always ensure that you receive the attention and care you deserve. If you’d like to discuss this further in person, I would be delighted to meet with you. Your satisfaction and comfort are our top priorities. Thank you for your understanding Warm regards, Annie Bailey Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Lisa whymark - Posted on 14 April 2025
I was rung by the prescription clerk this morning. Such a helpful lady. I can not fault her and she is a real credit to the practice. Thank you so much for you help
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 07 May 2025
The team at Ambrose Avenue Group Practice truly values your feedback. Your comments inspire us to continually improve and deliver the best care possible. Thank you for taking the time to share your thoughts with us!
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Review titled NHS service at its best
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2025
I requested support via Anima, I was called within a couple of hours, appointment an hour later, immediate test for DVT within surgery plus examination, referred for an xray again within a couple of hours . Follow up call with Drs and advice given . Absolutely, amazing service
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 10 April 2025
The team at Ambrose Avenue Group Practice truly values your feedback. Your comments inspire us to continually improve and deliver the best care possible. Thank you for taking the time to share your thoughts with us.
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Review titled Contacting the surgery and prescriptions.
Rated 3 stars out of 5
by Frances Shephard - Posted on 06 May 2025
I have found the prescription service very good helping me to access my medication sometimes at short notice. I have struggled with the new Anima contact system. I am in my seventies and struggle with some technology. I became very distressed trying to use it. I don’t understand why there needs to be two ways to access it. I kept trying to change my password and it wouldn’t accept my changes. I had to get my husband to use an iPad and help me. Then when I finally did I had to answer questions as to when I had had two procedures done in the past and I was being timed. I couldn’t find that information in the time available which upset me hugely. So I just made up dates which I know is not good. I need to speak to a dr regarding two different consultations and am waiting for appointments. It took ages to get my consultants letters onto your systems. One was a biopsy result and I wasted a drs time saying it was not available -and I was on a two week cancer assessment. This was four weeks after the biopsy was taken. It concerns me that I won’t be able to keep up with the technology. Please make sure for us older people we can still speak to someone if we need help using this new approach to appointments at 8 o'clock in the morning when we need to access it. If I needed an urgent appointment I would have been stuck waiting to speak to someone at 9 -all the appointments would have gone for the day. Some of us need help understanding how to use it . When I have got to speak to drs they have always been lovely and have helped me as best they can.
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 07 May 2025
Thank you for your feedback. We apologize for the difficulties you experienced with our online triage system. Please remember that you can always contact our reception staff to book an appointment. We are actively working with our online system provider to enhance our services. If you would like to discuss this matter in person, I would be happy to meet with you. Thank you again, Annie Bailey Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Brian Yates - Posted on 02 April 2025
Have been with this surgery for nearly ten years and apart from the odd misunderstanding cannot speak more highly of the doctors and staff! I had a heart problem when I phoned up thanks to the quick thinking of the receptionist and doctor I am hear to write this review !!
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 10 April 2025
The team at Ambrose Avenue Group Practice truly values your feedback. Your comments inspire us to continually improve and deliver the best care possible. Thank you for taking the time to share your thoughts with us.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2025
Very helpful and understanding prompt appointment for non emergency care. Long standing patient and generally very happy with decades of treatment. With thanks.
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 07 May 2025
The team at Ambrose Avenue Group Practice truly values your feedback. Your comments inspire us to continually improve and deliver the best care possible. Thank you for taking the time to share your thoughts with us!
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Review titled Very difficult to contact, especially to make an appoin
Rated 1 star out of 5
by Linda Meredith - Posted on 14 April 2025
Amine is not user friendly, takes too long and far too much effort when feeling unwell. I was actually speaking to a receptionist regarding some results but she couldn’t /wouldn’t make me an appointment to see a doctor. I had to do this via Amina , and guess what? The appointment team rang me back! A waste of my time and doubling their workload. No apppintments for 10days. I was sent a text msg with available appointment days for a review, the link didn’t work, again had to phone, took ages and was only offered a telephone appointment, not acceptable for an Asthma review. Contacting the surgery is a nightmare, very stressfull.
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 07 May 2025
Thank you for your feedback. We apologise for the difficulties you experienced with our online triage system. Please remember that you can always contact our reception staff to book an appointment. We are actively working with our online system provider to enhance our services. If you would like to discuss this matter in person, I would be happy to meet with you. Thank you again, Annie Bailey Practice Manager
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Review titled Good practice bad service
Rated 3 stars out of 5
by Michelle Williamson - Posted on 16 April 2025
Trouble with getting an appointment, can’t see doctor you want to see anymore!, gone are the days you see your actual doctor who should know your health record. Get appointment with a nurse practitioner that undermines you. I know when I have tonsillitis!!! Said couldn’t see anything! I can see the white patches and in throat and voice box sore. Told viral and clear off basically. They even turned my mum away never mind 7 hours at an and e prior. She needed to see her doctor. Absolutely poor care and for the elderly this new system is diabolical , need more phone lines, more staff to man the phones and go back to the old system and be able to book appointments with a doctor you want to see and also in advance. I’m desperate to see my diabetic nurse and been fobbed off!. I couldn’t make my appointment on 3rd April due to illness ended up emailing to tell surgery! And asked for a new appointment and I’m being fobbed off! She sees me monthly due to my problems. I need to see her! Sort this mess out. Fuming to say the least.
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 07 May 2025
We understand how frustrating it can be to face challenges when booking an appointment, and we sincerely apologise for any inconvenience you may have encountered. We're excited to inform you that you can now effortlessly submit your appointment requests online through our user-friendly Anima system. In addition to our online options, we provide same-day appointments, available both in-person and over the phone for your convenience. You can also easily schedule appointments in advance using the NHS App. Please appreciate that, as a busy practice dedicated to providing quality care, we prioritise every patient’s needs. Rest assured, in the event of an emergency, we will always ensure that you receive the attention and care you deserve. If you’d like to discuss this further in person, I would be delighted to meet with you. Your satisfaction and comfort are our top priorities. Thank you for your understanding Warm regards, Annie Bailey Practice Manager