Ambrose Avenue Group Practice - Ratings and reviews
Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Alan - Posted on 07 March 2023
Had a telephone conversation with my GP this morning and would like to say how I found him to be helpful, professional and easy to talk to. Very lucky to have such a good surgery in such stressful times with so much pressure on the service.
Visited March 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled simply excellent service
Rated 5 stars out of 5
by Dennis William Budd - Posted on 10 March 2023
I have been with Ambrose Avenue Group Practice for over 5 years and in that time Ambrose has never ever failed to to provide an excellent service. We have to accept that at times it can seem a long wait for an answer to ones phone call but that has to be expected in these difficult times. Once my call is answered my request/Problem is resolved with speed, efficiency and empathy. In summary: An excellent efficient service from both the front line staff at Ambrose and the Doctors. one last point : This morning I called at 1158hrs to book an appointment and was given a date immediately then at 1208hrs I received a txt confirming my appointment. Thank you very much.
Visited March 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Not a good service at all - who is in charge?
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2023
The receptionist decides who sees a doctor and who doesn't. Default seems to be to send as many as possible to the Tollgate "wait in a queue" at 8 am, where you could be waiting for up to a couple of hours to see a doctor. How can the elderly and infirm put up with this? This reflects very badly on this practice. It used to be run much better than this. A great shame on the community. It's akin to something like a barber shop than a GP Practice I'm afraid.
Visited March 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
We are sorry to hear about your difficulty. Our receptionists are trying to be as helpful as possible and doing their best under different circumstances. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Supportive and kind Surgery
Rated 5 stars out of 5
by Teresa Dawn Bain - Posted on 14 March 2023
The reception so good and helpful Extremely efficient when sending a message for the doctor or surgery requests
Visited February 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Fantastic surgery simply the best
Rated 5 stars out of 5
by Kelly cutler - Posted on 07 March 2023
This doctors surgery in my eyes is simply the best I absolutely love this surgery the staff are very friendly and kind always goes out of their way to help you I’m so very happy I’ve found them before I moved to this surgery I was going through a lot with my menopause and I felt like I was not being listened to until the day I moved to this surgery I called them and told them that I was in my menopause and they helped me so much I got to speak to a menopause specialist and for the very first time I felt like I was being listened to I told the doctor what I was going through with the menopause and the menopause Dr knew what I needed and put me Straight on the HRT from that day my life changed for the better I cannot thank the menopause Dr enough simply the best in my eyes an angel I’m back doing the things I loved doing the symptoms I was having are much more better and this is all thanks to the menopause Dr at this surgery I would most definitely recommend this surgery to everyone and for the lady’s like me who are going through the menopause please go to this surgery they do have fantastic wonderful menopause Drs it’s thanks to them I’m back living my life again they do listen and help so much they are an angel they all are an Angels .
Visited February 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Supportive
Rated 5 stars out of 5
by Teresa - Posted on 27 January 2023
My experience is yes it can be a long wait to get through on phone and a long wait but I know the reception can only give you an appointment if available and overall I’m very happy and each GP is superb
Visited January 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Appalling patient care
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Phoned at 8am and waited 2hours 17 minutes for an answer. Only to be told no appointments available at all and to either attend as an emergency walk-in or go to a&e. Receptionist was rude and unhelpful and hung up!
Visited January 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you for your comments. Our staff continually receive training on customer service skills, and we apologise for your bad experience. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Excellent Practice (Walk-in at Tollgate)
Rated 5 stars out of 5
by Wendy Wright - Posted on 21 February 2023
Apart from having to queue outside in the cold, once inside the staff were very efficient in marshalling everyone. I saw a new GP who was brilliant, he took time to listen to my woes then arranged scans and medications and explained everything clearly to me. I know times are very difficult for the surgery at the moment but I received top class service, it just took a little patience. Thank You
Visited January 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Help always there
Rated 5 stars out of 5
by Mr Brian Clark - Posted on 14 November 2022
Sometimes they are very busy. However I am always able to get advice or see a medical professional.
Visited November 2022
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Pointless telephone contact
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
Waited over 45 minutes for telephone to be answered. Required appointment to see doctor told no appointments available for at least 2 weeks unless I queued out side tollgate surgery from 8 am. Why not say there are no appointments before I had to wait 45 minutes?
Visited October 2022
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
We are sorry to hear about your experience in 2022. Our staff is working hard to ensure the telephone lines are answered promptly. We appreciate your comments and are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)