Ambrose Avenue Group Practice
76 Ambrose Avenue, Colchester, Essex, CO3 4LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Meeting The urgent needs of the patient
Rated 5 stars out of 5
by Roland Buss - Posted on 13 May 2024
A late afternoon appointment with HCA when I needed urgent treatment for a heart condition, resulted in her going well beyond the normal treatment, making sure that I had a ECG and a follow up appointment with a Doctor and getting a prescription. She is a credit to the Practice. I have personally thanked her for her professionalism.
Visited May 2024
Ambrose Avenue Group Practice has not yet replied.
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Review titled Avoid at all costs! Completely unfit for purpose
Rated 1 star out of 5
by Karlie baker - Posted on 21 May 2024
Unable to obtain an appointment after presenting cancer symptoms, explained all of this to receptionist even left feedback to be sent a rather rude message accusing me of not attending a blood test appointment for an issue relating to my foot and rheumatology!!! So the admin hasn’t even read my notes correctly!! Also accused of not attending A and E or a 111 emergency GP appointment at the hospital who actually administers me anti biotics all of which I had proof ,also told to get a follow up GP appointment to have my ear checked again unable to obtain said appointment can’t get past receptionists,they deem who’s an “emergency”and who’s not an “emergency” I am apparently not deemed an emergency even though I’m having nearly all the symptoms of having cancer whats even more shocking is this lymph node was examined by a dr at this surgery over 2 years ago and was told it’s absolutely fine and normal and my bloods were ok when in fact this should have been investigated a referred to a specialist after a couple of weeks of it not going!!! ( my own relative had cancer and had bloods that were perfect he was diagnosed from biopsies and scans) All they seem to care about is a blood test I haven’t had done regarding my foot, when cancer cannot be diagnosed from a blood test the NHS have adverts about cancer urging people to seek advice from a GP but this surgery clearly hasn’t got the memo absolutely disgraceful place! I’m trying not take it personal as it appears your failing a lot of your patients at present! PALs informed and in the process of changing Surgeries who have already said it’s urgent and will give me an appointment as soon as my notes are passed over, if your happy to wait on hold over an hour sometimes 2 to then be told “no appointments” then sign up to this surgery if you want you medical issues dealt with and want to speak to a GP not admin then I would go elsewhere
Visited May 2024
Ambrose Avenue Group Practice has not yet replied.
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Review titled Shambles of a surgery
Rated 1 star out of 5
by Kayleigh Robertson - Posted on 09 April 2024
I have been trying to get an appointment for over 3 weeks now. If I call at 8am, I sit in a queue for an untold amount of time only to be told when I eventually make it through, that there are no appointments left. I am unable to stand in a freezing cold queue outside at ⁷am due to having 2 young children and a job! Like the majority of the patients here. The online service is pointless as there are only ever blood pressure appointments available. All I need a is a referral back to my consultant, the Dr can't even help with my issue medically! With the symptoms I am experiencing, I'm becoming more and more worried that my diagnosis won't be great. I won't go to A+E either as they can't put me on the right pathway and it's a waste of time and resources. This surgery needs to take a long hard look at it's booking system and the politeness of their staff! Absolutely shocking!
Visited April 2024
Review titled Ambrose Avenue Group Practice
Replied on 09 April 2024
Thank you very much for your feedback. We are sorry to hear about the difficulty in getting an appointment. We offer appointments on the day, face-to-face or over the telephone, booking in advance and online (our online appointments open 48 hours in advance. Please appreciate that this is a busy surgery, but we will always ensure that the patients can be seen in case of emergency. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by unhappy - Posted on 19 April 2024
Despite being advised we can book appointments via the website, this is not the case. Waited over 40 minutes in the queue only to be told "there are no appointments - call back Monday" - presumably to repeat the whole pointless process. Why is it impossible to book an appoint on a future date, freeing up "on the day" ones for people who really need to be seen that day? Don't have the annoying voicemail suggesting it is "quicker to sue our website where you can book and cancel appointments" when you clearly can't. I see they are accepting new patients - if you want a chance of actually getting an appointment I would suggest you go somewhere else.
Visited April 2024
Review titled Ambrose Avenue Group Practice
Replied on 20 April 2024
Thank you very much for your feedback. We are sorry to hear about the difficulty on getting an appointment. We offer appointments on the day, face-to-face or over the telephone, booking in advance and online (our online appointments open 48hrs in advance. Please appreciate that this is a busy surgery but In case of emergency we will always make sure that the patients can be seen. If you would like to discuss this in person, I ma happy to do so. Many thanks Annie Bailey (practice Manager)
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Review titled No appointments
Rated 1 star out of 5
by Karlie - Posted on 11 March 2024
Shocking service never get an appointment online system says constantly no apointments available you call at 8am places on hold for over an hour to be told no appointments waited been trying for well over a week now and still no appointments absolutely shocking system here at Ambrose
Visited January 2024
Review titled Ambrose Avenue Group Practice
Replied on 14 March 2024
Thank you very much for the feedback. We offer appointments on the day, face-to-face or over the telephone, booking in advance, and online. Please appreciate that this is a busy surgery with many patients to look after, and in case of an emergency, we will always make sure that patients can be seen. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Dysfunctional system
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
It’s impossible to book an appointment and the open access system involved waiting for nearly 3 hours to see a doctor. Other surgeries seem to manage demand by offering timed appointments. It feels as if the health service is literally disintegrating.
Visited January 2024
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty with our appointment system and are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled 3 hrs wait to be seen
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
The practice runs a clinic in the morning between 8-10, I arrived just after 8, was sent to see the nurse although i explicitly requested to see a doctor. Was advised it would be "a little wait", 3 hours later, i am still waiting and there are 2 more patients ahead of me.
Visited January 2024
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty with our appointment system and are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Rubbish serivce.
Rated 1 star out of 5
by Darren Bircher - Posted on 14 July 2023
After sitting on the phone for almost an hour, I was told there is absolutely nothing available for two weeks. If I want an appointment I have to turn up on the day and hope for the best, which I advised I could not do due to work. Basically told me there was nothing they could do about it and didnt even seem remotely concerned about it. Would recommend a different GP.
Visited July 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Horrendous practice
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
After a long wait on phone, I was told to come to the surgery at 8am and queue for an appointment. The Receptionist wanted full details of my medical condition in front of a waiting room full of people, so no respect for privacy or my confidential personal data. GPs don’t start work until 9am and I waited a total of 4 hours before being seen. It’s worse than living in a third world country.
Visited June 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
Not sure what you have to do to make an appointment. Told you need to call at 8am - then all the phones are engaged, until someone finally answers to then be told all appointments have gone. Or their new trick - making everyone line up outside (in all weathers) at 8am and then after waiting 2 hours to be told all appointments are gone! Why can't you just make an appointment for next week/the week after leaving the on the day appointments to those who need them on the day. It never used to be this bad - so not sure why the past 2 years have been so bad.
Visited June 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)