Red Roofs Surgery
31 Coton Road, Nuneaton, Warwickshire, CV11 5TWContact details and opening times
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Reviews
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Review titled no oncall GP or emergency apmts!
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2025
When you call you GP and are told that the apmts are all fully booked I understand, however when you ask that it be triaged to the "oncall emergency GP for the day" to be told that no such thing exists!! is not acceptable. then to be told to call 111. Nope you're not supposed to in core hours. 1. GPs must have an on call Gp for emergencies on the day its a given. For at the very least triage purposes. 2. You do not call 111 in core hours 8.30 - 6.30, 111 is for after core hours as per the contract 3. To be told to tell 111 The GP wont see you and they will then get you an out of hours apmts - this is not how it works guys!!!!! please do answer with a) why no oncall GP for Monday 2nd June b) why are you advising patients to dial 111 in core hours. I will be contacting the ICB for your area.
Visited June 2025
Red Roofs Surgery has not yet replied.
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Review titled Appointment
Rated 4 stars out of 5
by Martin hobbins - Posted on 30 June 2025
I had a telephone appointment on Friday 27th June 2025 regarding test results with my ultrasound. I was told I have an enlarged prostate that needs checking I need to have tablets I need a 24 hour BP monitor I need another scan I need to have blood tests. I was told to go online to book an appointment which I did I had an email today 30/6/2025 to book an appointment which I did and all appointments had gone so I called the surgery to be told the earliest available appointment was 3 weeks time. The GP did say that my scan results wasn’t a concern but I would still expect to have an appointment earlier than 3 weeks I’ve been back online and managed to get one for 18th July but not with the original GP so have probably got to start the whole process again
Visited June 2025
Red Roofs Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2025
The entire staff is wonderful. Doctors, nurses and reception staff. They are always helpful. Doctors care about patient safety. I had many tests and everything was always explained. They are always helpful. Doctors care about patient safety. I had many tests and everything was always explained. My children and I have been going to this surgery for several years and I wouldn't trade it for any other.
Visited May 2025
Red Roofs Surgery has not yet replied.
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Review titled No care for their patients
Rated 2 stars out of 5
by Rosemary Tiney - Posted on 16 April 2025
I went to the surgery because I was breathless after walking a sort way I’d had a sickness virus several days before and wanted to know if it was a result of the virus or something else… the receptionist just said call back tomorrow at 8am or ring 111 and turned me away. I think if I had asked someone in a shop I would have had more response I can’t believe that a duty doctor couldn’t take a couple of minutes just to tell me whether I should worry or if it could be something else.
Visited April 2025
Review titled Red Roofs Surgery
Replied on 17 April 2025
Dear Mrs Tiney, thank you for your feedback, I am sorry that we were unable to offer you an appointment when you attended the surgery. A member of our team will contact you today to discuss this with you and help with booking an appropriate appointment. Please let me know if you need further assistance Kind Regards Cheryl Flude Operations Manager c.flude@nhs.net
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Review titled Doctors never seem to listen to me
Rated 2 stars out of 5
by J Tilson - Posted on 01 May 2025
I went to see a doctor to ask if I could go back onto blood pressure tablets every day, he's made me send in 8 readings which are very heigh and I still haven't got the result I wanted. All I want is to get my blood pressure out of the red!!! Is that really too much to ask??
Visited April 2025
Review titled Red Roofs Surgery
Replied on 02 May 2025
Dear J Tilson We are sorry to hear that you are not happy with the outcome of your appointment. We have asked the doctor you saw to get in touch with you regarding your request. Kind regards, Red Roofs Surgery
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Review titled Redroof Surgery - Great Service Provider
Rated 5 stars out of 5
by A&J Warbrick - Posted on 15 January 2025
My wife and I cut short our UK winter holiday because we were suffering with really bad flu like symptoms. On our arrival home and purely coincidentally, I had a message from Nurse to complete a medication review. In my return to her, I mentioned that I’d had to over do one of my inhalers to help with my breathing over the last week or so. Within minutes, she was on the phone and after assessing both mine and my wife’s symptoms, (despite only being early 60s we are both immune suppressed), she insisted that we see a GP and appointment was made. Usual warm welcome by Reception Staff. Consultation with GP. Thorough examination….description doesn’t even get close! Compassionate, caring and great listening skills combined with a sense of humour. GP examined, diagnosed, explained diagnosis, prescribed and advised with full explanation of why and how to medicate. We didn’t feel rushed, we didn’t get the “one finger - one illness only can be discussed” just good old fashioned care…with a smile. Good luck Doc in your new 9 month contract. You are a credit to your profession and a wonderful ambassador for everything that is right about Redroof. With much appreciation.
Visited January 2025
Red Roofs Surgery has not yet replied.
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Review titled Waiting time poor
Rated 3 stars out of 5
by Anonymous - Posted on 09 January 2025
My appointment was at 10:40am this morning Didn’t get seen too untill 11:45 If it was up too me I would have walked out, but I was desperate to get seen too.. Please respect your patients wishes as well and don’t be late ok Surgery tells patients to be on time, why can’t the GP be on time ?? Thanks
Visited January 2025
Review titled Red Roofs Surgery
Replied on 20 January 2025
Thank you for your feedback, I am sorry that you had a delay in your appointment, Unfortunately sometimes the clinicians do run behind if they are dealing with more complex cases. Please email me with your details and I will look into this further for you. c.flude@nhs.net Cheryl Flude - Operations Manager
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Review titled Never Seen A Doctor
Rated 2 stars out of 5
by Angela Bowell - Posted on 22 October 2024
I don’t usually write reviews but I am not impressed with this survey I have been a patient since July I have never once been able to see a doctor I always get given an appointment with a physician assistant never heard of that title before don’t get me wrong not saying she isn’t nice but to never see a doctor but an ongoing medical problem which is leaving me in chronic pain and for me to get told to chase up my own scan results from previous surgery surely that’s there job as they more likely to get my results sent over it’s ridiculous as that’s part of there job I am just wondering if best to change surgeries
Visited October 2024
Review titled Red Roofs Surgery
Replied on 24 October 2024
Dear Angela, thank you for your feedback, I am sorry that you have not been happy with the service from our surgery. In General Practice we have many different clinicians working including Physician Associates, our patients are triaged and offered appointments with the appropriate clinician. If you would like to discuss this and any other concerns please contact me at the surgery. Cheryl Flude - c.flude@nhs.net Operations Manager
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Review titled Diabolical Reception staff
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
I was told the previous day to call at 8am to make an appointment to receive my test results. I struggle with early mornings but woke up in order to make an appointment. I was refused an appointment by the reception staff, with them citing that test results are not valid for “same day appointment” absolute waste of my time. The staff get more and more probing every time, the reception take more and more libertys. I recently made a complaint about them and received no response other than an email telling me how to book an appointment!
Visited July 2024
Review titled Red Roofs Surgery
Replied on 01 August 2024
Dear Patient, thank you for your feedback. We have implemented a triage system in the surgery which allows us to book in advance for non urgent appointments which includes test results, this gives us the resources to see patients who need on the day care. These appointments can be booked through our Rapid Health link on our social media pages and web site, receptionists are also able to book these over the telephone. It is part of the receptionists role to enquire the reason an appointment is needed so that the appropriate clinician and time can be allocated. If you would like to discuss this further please contact me on my email: c.flude@nhs.net Kind Regards Cheryl Flude Operations Manager
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
Was referred to this practice to have a 72hr ECG monitor fitted All very prompt and a professional service give . Very pleasant team felt as ease had never been there before
Visited July 2024
Review titled Red Roofs Surgery
Replied on 01 August 2024
Dear Patient, thank you for your comments. I am please to hear that you have had a positive experience on your visit to our surgery. I will pass on your feedback to the Team Kind Regards Cheryl Flude Operations Manager