We have changed how we talk about accessing certain NHS services online. We now call this logging in to your NHS account, whether you use the NHS App or the NHS website to do this. The services we offer have not changed.
Your record may contain sensitive information. If someone is pressuring you for this information, contact your surgery immediately.
Accessing your record
Requesting access to more information in your record
If you have access to your GP health record in your NHS account, you’ll be able to see your summary record using the NHS App or the NHS website. It contains information about your medicines and allergies.
If you only have access to your summary record, you’ll see a message on your GP health record. The message will let you know that you can request access to more information.
To see more information in your record, such as your test results and immunisations, contact your GP surgery and request access to your detailed coded record.
Test results in your record
You can see test results carried out by your GP surgery if you have access to your detailed coded record.
If you have access to your personal health record in your NHS account, you may be able to see hospital test results. Find out more about personal health records.
If you have questions about test results in your GP health record, contact your GP surgery.
Coronavirus (COVID-19) vaccine in your record
Your GP health record cannot be used to prove your vaccine status when travelling abroad.
Use the NHS COVID Pass service to view and download proof of your COVID-19 status for travel abroad. Find out more about this service.
If you’ve had the coronavirus (COVID-19) vaccine, you may be able to see it in your GP health record.
However, this will depend on:
- whether your GP has given you access to this information
- where you received your vaccine
- how the vaccination was recorded
It will usually appear in your GP health record within 48 hours, but may take longer if it needs to be added manually.
If you cannot see your COVID-19 vaccine after 48 hours, make sure you have access to your detailed coded record.
Downloading documents from your health record
If your GP surgery has given you access to view documents, you can download the documents to your mobile device or computer.
For Apple devices, Apple has a guide on viewing and managing files on your device.
For Android devices, Android has a guide on finding and opening files on your device.
When you download a document, you become responsible for keeping it confidential. If you share your device or computer, or are using a computer in a public place, for example a library, other people may be able to access your health documents. We recommend you should only download documents from your medical record if you are the only person that has access to the device or computer that you are using. If you use a shared device, delete any downloaded files after you log out.
It's not possible to download your whole record from your NHS account.
Sharing your health record
It's not possible to share your GP health record using your NHS account. If you show your record to someone else, you do so at your own risk.
You can use the NHS COVID Pass service to view and download proof of your COVID-19 status for travel abroad. Find out more about this service.
Help with your record
Incorrect information or personal details in your record
If information in your GP health record is incorrect, contact your GP surgery. They can update personal information in your record, such as your address.
If the whole record is not yours, contact the NHS App team immediately.
Missing information in your record
Contact your GP surgery if something is missing from your GP health record. It may be missing because you do not have access to all the information in your record. Ask them to give you access to your detailed coded record.