Pharmacy services: New Medicine Service (NMS) 

If you are prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a new free scheme called the New Medicine Service (NMS).

Read the medicines service Q&A

Transcript of Pharmacy services: New Medicine Service (NMS)

The New Medicines Service is a new service being provided by pharmacists

which enables patients

who are prescribed medicines with a long-term condition

to find out much more information about that particular medicine

as they start it.

The hope is that as they become more well-informed about their medicines

that the outcomes and their long-term success with that medication

will be improved.

The service will be initially offered

to patients with long-term problems, such as asthma,

to patients with certain types of diabetes,

to people on blood pressure medications

and also patients on certain blood-thinning medicines

such as warfarin and aspirin.

I found out about it when I went to collect my first lot of medication

from the pharmacy

and I saw a really nice pharmacist

and he advised me to take it for a few weeks,

see how I got on with it

and then to go back and speak to him.

That's my medication.

The service will enable patients

to have a private consultation in a consultation room with a pharmacist,

initially a couple of weeks after the patient has started on the medication,

and then also a follow-up appointment,

either in the pharmacy or, if that's not possible, over the telephone.

Very often you're there

and you see people discussing things over the counter

and I was never very keen on doing that

because, you know, it is very private.

They actually have a consultation area

and when you go in it's private, it's quiet

and you're just talking to the pharmacist,

and it was so easy.

Are you experiencing any other side effects at all?


The New Medicines Service will be available

from the vast majority of pharmacies

and it will be an NHS service that is free of charge.

(Dr Takhar) I can already see potential areas where it will really help us.

What I'm hoping with this new service

is that we're actually capturing a patient right at the beginning

when they are new to their medicine.

What we've found locally is that by working with our local pharmacist,

who also is involved in some of our educational meetings,

that we've got a much better working relationship,

we share the same kind of ideas about how to manage different conditions,

so I think we have confidence in each other

about how the patient should be managed.

(Paul) The benefit for patients

is they'll be better informed about the medicines they're taking.

It's been shown that if people are well-informed

about new medicines that they're starting to take at an early stage,

then it can prevent problems later on down the line

and it provides the information

for patients to make better choices about the medicines for themselves.


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