WELL
2 ETHEL TERRACE, CASTLETOWN, SUNDERLAND, TYNE AND WEAR, SR5 3BQContact details and opening times
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Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Eve Goldsmith - Posted on 28 April 2025
Booked my 89 year old nana in for a covid booster jab a couple of weeks ago for today on the online booking system. Got to the chemist with a massive struggle as she struggles with walking and her breathing. Waited in the queue for at least 5 minutes to be told they don’t have any covid jabs, they aren’t sure why the booking system is showing them and to go to the sister pharmacy at Pennywell. Disgusting service, the pharmacy could have got in touch with us to tell us they were out of stock to save the hassle.
Visited April 2025
WELL has not yet replied.
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Review titled Very poor attitude towards patients
Rated 1 star out of 5
by Mrs Sarah Shevlin - Posted on 09 January 2024
I visited the pharmacy today to pick up prescription medication, this wasn’t ready for collection & no options to wait just asked if I had enough medication to wait until tomorrow. I advised it was a new medication and therefore I didn’t have any. I said I’d go back after work to collect. This was agreed. Went back after work to be told they didn’t have medication. This would have been ok if assistance hadn’t just shrugged her shoulders & was completely uninterested in my health or need for the medication. Gave me prescription to take somewhere else. If I’d known they didn’t have the medication when I’d visited earlier in the day I could have made alternative arrangements then rather than having to find another pharmacy late in the evening. No care at all for patients & not even an apology which would have at least helped the situation. Definitely won’t be recommending.
Visited January 2024
Review titled WELL
Replied on 26 January 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team