Lytham Road Pharmacy
SOUTH SHORE PRIM CARE CTR, LYTHAM ROAD, BLACKPOOL, FY4 1TJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ignore the telephone constamtly
Rated 3 stars out of 5
by Sue - Posted on 07 May 2025
I have my meds delivered. Today I got just the pain relief and not my vital meds. The driver tutted, huffed & puffed when I asked if he had another bag for me. Told it could come later. I have phoned 6 times as I know they close soon but the put the phone down on you or don't answer. I'm now without heart & kidney meds. The service has gone down hill of late & is not fit for purpose. Now I am angry & stressed due to their incompetence.
Visited May 2025
Review titled Lytham Road Pharmacy
Replied on 07 May 2025
Dear Sue. My name is Kevin Lu. I am the Superintendent Pharmacist for Lytham Road Pharmacy. Thank you for your feedback. I am sorry you have had a bad experience with your medicines delivery today. I have ran a search on deliveries made today and would like to investigate this further to improve on our delivery service. Please could you contact me at the pharmacy at your earliest convenience. Kevin Lu
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Review titled Bad attitude to customers
Rated 2 stars out of 5
by Anonymous - Posted on 28 April 2025
For the past several months the pharmacy has sent me a text message to collect my prescription. I ordered and did not receive a text so assumed it wasn't ready. It had been ready to collect for a week but the pharmacy just decided not to tell me. I telephoned for explanation. I was cut off twice after they answered. Very poor attitude to customers. Shake yourselves and improve customer relations.
Visited April 2025
Review titled Lytham Road Pharmacy
Replied on 07 May 2025
Dear Patient. Thank you for your feedback. My name I Kevin Lu and I am the Pharmacist Superintendent. I am sorry you've felt that the customer service provided by us has not been of the required standard we wish to uphold. Please could you contact me directly at the Pharmacy to discuss this matter. Kevin Lu
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Review titled Disinterested staff
Rated 2 stars out of 5
by Anonymous - Posted on 10 November 2023
Very busy pharmacy but too few staff. Patients left standing and queueing for far too long. Only a couple of the girls who serve on the counter seem actually interested / concerned .Customer service has deteriorated in past couple of years.
Visited November 2023
Lytham Road Pharmacy has not yet replied.