Boots
2 CHURCH STREET, NOTTINGHAM, STAPLEFORD, NOTTINGHAMSHIRE, NG9 8GAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Boots.
Reviews
-
Review titled Pre-booked flu jab: no vaccine available at branch!?!
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
1st attempt/date for a flu vaccination at Boots: Boots needed to reschedule for lack of pharmacist. 2nd attempt/date: 2 text messages + 1 email reminding of the upcoming appoint; when at the Boots branch we were told that they had no vaccination available and that they had started calling customers (less than 90 minutes prior to our appointment) but had to give up working the phone because customers at the counter needed to be served. We have cancelled and are now expecting a refund; technically it should be possible to have the money refunded within 1 working day but we are not holding our breath. We shall not book any appointments with Boots again (since the experience in previous years was similarly chaotic) and find an independent pharmacist for our annual private flu jab.
Visited October 2024
Boots has not yet replied.
-
Review titled Disorganised, late and no privacy
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2024
I had mine at Boots, Bath. It was disorganised due to missing something. The first person didn't had his auntie 50 mins after his appointment time and mine was over an hour late. The little room has a paper thing wall and I could everything being said despite door closed. One family of 4 had to sit on the floor due to delay and the staff was saying 20mims behind rather than the actual tile delay which means people are congesting the very small waiting area. It was disappointing and not to mention expensive 50% more than others. Avoid.
Visited October 2024
Boots has not yet replied.
-
Review titled Gave up due to total incompetence
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2024
I arrived in good time, filled in a form and was asked to wait. And wait. My appointment was at 2.40 and I gave up at 3pm. This was partly mainly due to the fact that there were two people in the consultation room apparently having their flu jabs. I could hear lively conversation. I was told it was a locum doing the jabs and he was not as experienced. Apparently he had not been to the Bury St Edmunds branch before and didn't know where the fridge was containing the vaccinations. It was farcical. I left and went to Croasdales two days later where I had a wonderful efficient friendly service.
Visited October 2024
Boots has not yet replied.
-
Review titled Non existent flu jab appointment
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
2nd year in a row where I have booked online to then find out that there is either no flu jabs being done in that store or none on the day I have a booking for. How can this possibly be the case? Are the online bookings not visible to the stores? There's a serious communication problem here. Also the store wasn't interested. They had no flu clinic on the day so not interested in helping to solve the problem. Terrible service. Avoid if you want to be certain of getting a flu jag.
Visited January 2024
Boots has not yet replied.
-
Review titled Unreliable Boots
Rated 1 star out of 5
by Mark - Posted on 20 November 2023
Got a voucher to get a flu jab through work - can only use Boots. Thats fine, i like Boots. Booked it, got confirmation, and reminder text only for it to then be cancelled. The appointment is in 2 days and today i got a reminder at noon only for a follow up text at 3:30pm saying it was cancelled. Grrr :( Went on to the website to rebook only to find no appointments available. eh???? Boots, have you run out of vaccines? or has a ne'er-do-well got into your site and hijacked it? Issue refunds so customers can go elsewhere please - this is a time sensitive service that you're supposed to be offering. Or, at the very least communicate with your customers and let them know what the issue is.
Visited November 2023
Boots has not yet replied.
-
Review titled "All Flu jabs are cancelled"
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Booked appointment for today ay 09:30. Biits sent several reminders sent via text and email. Arrived only to be told 'all flu jabs are cancelled'. I never received any cancellation? The last email was yet another reminder to show up!
Visited November 2023
Boots has not yet replied.
-
Review titled Cancelled and didn't tell me
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
Had an appointment booked for 16:15, left work early and drove in only to be told after queuing for 15 mins that there weren't any flu jabs that day. All appointments were cancelled last week, yet I hadn't been told as I'd booked at the start of the week and they'd left the online system open for bookings. No-one bothered to let me know. Very annoying.
Visited November 2023
Boots has not yet replied.
-
Review titled Continuous cancellations
Rated 1 star out of 5
by Sue Oxley - Posted on 22 November 2023
I have a fu jab voucher for Boots. I have booked four appointments over the last three weeks, three were cancelled and one said I had cancelled, which I had not done. I have even tried a different store in Bracknell, in case it was specific to the Ascot store. Looking at other reviews, it seems to be commonplace. If boots do not have or cannot deliver the vaccine, it would be better if they said so, as then I may be able to get a voucher for another provider.
Visited November 2023
Boots has not yet replied.
-
Review titled Cancelled flu jab 3 times
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2023
I have booked 3 times to get my flu jab. Each time they send you 3 emails and texts to remind you of your appointment. Then each time about 7.45 pm on night before appointment they send an email and text to say appointment cancelled. Please stop sending reminders when you know you're going to cancel. Awful service.
Visited November 2023
Boots has not yet replied.
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
I booked a flu vaccine appointment for my husband a few weeks ago, and despite receiving confirmation and several reminders, I got a text the day before to thank me for cancelling it, which I hadn't done, and advising to rebook. I did rebook the appointment for today at 16:45 and just a few minutes ago, nearly an hour before the appointment, I got another text thanking me for cancelling and inviting me to rebook. I have phoned the pharmacy (Boots Castle Quay, Banbury), and they said they cancelled the appointment because of lack of stock. When asked why they are misleading the public with a service they cannot clearly deliver, the response was that there was a national shortage so I asked again why they are advertising something they can't deliver, I got the same and the usual vacuous apology. I told them that rather than running a service they were running the national lottery!
Visited September 2023
Boots has not yet replied.