Boots
322A MALDEN ROAD, NORTH CHEAM, SUTTON, SURREY, SM3 8EPContact details and opening times
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Reviews
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Review titled Extremely difficult to contact
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2025
It took some three hours to finally make contact and only after I spoke with customer service head office about lodging a complaint. When I eventually spoke with someone from the pharmacy (North Cheam), she was unhelpful and condescending. The issue was a simple change of delivery address for my elderly mother. Pharmacies provide an important service especially to those who are vulnerable. Some may not be able to attend personally and rely on information by phone. If they are simply told "they are busy"it may deter vulnerable customers from making contact. I hope that Boots consider better staff training and ensure that phones are manned.
Visited February 2025
Review titled Boots
Replied on 03 February 2025
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots.com website or our customer care telephone number, we would be happy to discuss your concerns further.