Reviews

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1. Review titled Extremely inefficient phone service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 19 April 2022

   Due to a health problem, I've been unable to pick up my prescription inhalers and needed to ask the pharmacy team to put them back onto the spine so I can pick them up at a pharmacy closer to where I am currently staying. After over 40 attempted phone calls spanning a few days, it would seem that nobody is even slightly interested in answering the phone. It would seem this isn't a one-off either, as when I called the Mall information desk they informed me that the Boots pharmacy team just doesn't answer their phone and everyone has this problem. I think they would benefit from being reminded that this is a health service, and the people calling are in need of potentially serious medical assistance or medication and ignoring calls isn't good enough.

   Visited April 2022

   Report as unsuitable

   Boots has not yet replied.

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