Herts Health Ltd
Parkfield Medical Centre, The Walk, Potters Bar, Hertfordshire, EN6 1QHPatient ratings and reviews
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Reviews
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Review titled Friendly and god bedside manner
Rated 4 stars out of 5
by Anonymous - Posted on 08 January 2025
All good wexcwwpt there were no plwastc covers for the thermometer n the whole gp practice, doctor left me n the room for ages whlwst he went searching and there were none. This is unacceptable
Visited December 2024
Review titled Herts Health Ltd
Replied on 22 January 2025
Dear Patient Thank you for taking the time to provide us with this valuable feedback. I am sorry to hear that the clinician was unable to locate supplies whilst you were waiting. We will be providing additional training to staff to ensure that they are aware of the location of equipment required. If you could email us directly at herts.health@nhs.net we will be able to identify which particular member of the team this involved and offer some specific support. Kindest Regards Ash, Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lisa Murray - Posted on 08 January 2025
Fantastic system always can get an appointment by phone and if urgent in person .I use the nhs app all the time if I need a urgent appointment and it never fails a gp has always got back to me within: days .
Visited December 2024
Review titled Herts Health Ltd
Replied on 22 January 2025
Dear Lisa Thank you for taking the time to provide us with feedback. I am pleased that you were able to get an appointment in good time and that the changes being made to IT systems is working well for you. Kindest Regards Ash, Manager
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Review titled Great practice, friendly receptionist and great doctors
Rated 5 stars out of 5
by Shant - Posted on 08 January 2025
Arrived for my appointment and I was treated by a friendly receptionist. I waited in the waiting area for around 15 minutes or so until I was seen. I saw a very nice, friendly and competent doctor. He seemed very knowledgeable and understanding.
Visited December 2024
Review titled Herts Health Ltd
Replied on 22 January 2025
Dear Shant Thank you for taking the time to provide us with feedback. I am pleased to hear that you had a positive experience of our service and hope that you are feeling better since your appointment. Kindest Regards Ash, Manager
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Review titled Smart work
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
Made initial contact via new triage procedures.The Triage doctor spoke to me by phone and decided that It would be prudent to be examined as the Christmas holiday was imminent.I was subsequently contacted by a member of the reception staff who arranged an appointment for that afternoon.I was duly examined and diagnosed and subsequently medicated.Each step of this process followed promptly and I was able to enjoy the Christmas feastivites unfettered by pain.
Visited December 2024
Review titled Herts Health Ltd
Replied on 08 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am pleased that you had a positive response and that the changes being made locally to booking systems are having a positive effect. So glad you were able to enjoy the festive period pain-free and we hope you are feeling much better now. Kindest Regards Ash Manager
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Review titled Basic Service
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2025
Non Address of the issue just a confirmation of a cold and advice I already knew of. No help , navigating the location wasn’t easy given the fact I was ill. Suffered silently for another 2 weeks and eventually body sorted itself. Was of time , not again I would have waited to see my regular a few days after..
Visited December 2024
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am sorry to hear that you had a negative experience of our service. I would be grateful if you could send us an email at herts.health@nhs.net so that we look in to this case. I hope you are feeling better since your appointment. Kindest Regards Ash Manager
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Review titled Good practice was see quickly
Rated 4 stars out of 5
by Miriam Jackson - Posted on 09 January 2025
I was pleased to be able to be seen quickly . I required a chest X-ray . The doctor told me that he could not order it directly and had to speak to the practice . There was a glitch with this and it would have been better if he could have ordered it directly himself
Visited December 2024
Review titled Herts Health Ltd
Replied on 22 January 2025
Dear Miriam Thank you for taking the time to provide us with feedback. I am pleased to hear that you were seen quickly within our service. I am sorry to hear about the IT issues that were experienced on the day. This is an issue we are aware of and having the practice order it is a workaround in place to ensure that we can arrange onward care. We agree that clinicians should be able to order the tests at the point of care and are working with systems providers to ensure that this is the case. I hope you are feeling better since your appointment. Kindest Regards Ash, Manager
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Review titled Good idea
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2025
Saw 2 separate doctors on 2 occasions as had recurring ear ache. Was OK but I'd rather see a doctor from my surgery as still have a pain in my ear.
Visited December 2024
Review titled Herts Health Ltd
Replied on 22 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am sorry to hear that you had to be seen multiple times and that your pain had not resolved. We will provide this feedback on to staff who book the appointments to support shared learning and we have adopted a policy that those with unresolved symptoms are best seen by their own practice rather than back at the minor illness service. I hope that your ear pain has improved. Kindest Regards Ash, Manager
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Review titled Detailed and great practice
Rated 5 stars out of 5
by Colette - Posted on 08 January 2025
we saw a brilliant nurse very last minute when my daughter had an eye infection. they were thorough and asked lots of questions. we felt very looked after.
Visited December 2024
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Colette Thank you for taking the time to provide us with feedback. I am pleased to hear that you had a positive experience of our service and that you were satisfied by the treatment our clinician provided. I hope your daughter is feeling better since her appointment. Kindest Regards Ash Manager
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Review titled Not a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
I was in chronic pain so I was given an appointment with the minor health clinic. I was given poor advice which resulted in me suffering withdrawal symptoms over Christmas.
Visited December 2024
Review titled Herts Health Ltd
Replied on 08 January 2025
Dear Patient, Thank you for taking the time to provide us with feedback. I am really sorry to hear that you had a negative experience of the service and that you were feeling poorly over the Christmas period. We take feedback very seriously as we know it can help us to improve our services. I would be grateful if you could send us an email to herts.health@nhs.net with some further detail so that I can look in to this and see what we can learn/change. We hope you are feeling much better now. Kindest Regards Ash Manager
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Review titled Caring and informative
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
The practitioner was very calm and comforting and took the time to understand my symptoms and explain my condition.
Visited December 2024
Review titled Herts Health Ltd
Replied on 22 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am pleased to hear that you felt your needs were listened to and that you were provided the information that you required. Should you wish for us to pass the feedback on to the staff member please contact us at herts.health@nhs.net. I hope you are feeling better. Kindest Regards Ash, Manager