Herts Health Ltd
Parkfield Medical Centre, The Walk, Potters Bar, Hertfordshire, EN6 1QHPatient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2025
Booked in for an appointment. Good service received. Seen on the same day at a practice. Dr was knowledgeable and to the point
Visited January 2025
Review titled Herts Health Ltd
Replied on 11 April 2025
Dear Patient, Thank you for your feedback. We are glad to hear that you received a good service. Many thanks, Herts Health Admin Team
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Review titled Great doctor poor prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 21 January 2025
I attended the surgery with a UTI/Kidney infection, took a sample with me. The doctor tested it and said you’ve got an infection. It tracking back to the prostrate. I got given 3 days of antibiotics 2 a day for 3 days. It’s not even touched it. Thinking of calling 111 as I have a high temperature followed by shivering. I should have been given at least 5-7 days of antibiotics. Disappointed:
Visited January 2025
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am sorry to hear that you had a mixed experience of our service. Given your symptoms, if you have not sought further medical attention I would urge you to do so. If you can send us an email with your details to herts.health@nhs.net I will pass this case to our clinical lead to see what we can learn from this. I hope you are feeling better. Kindest Regards Ash Manager
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Review titled Good experience all round
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2025
Really pleased with all areas of the service. I felt very heard by the nurse and she was very helpful and empathetic
Visited January 2025
Review titled Herts Health Ltd
Replied on 29 January 2025
Dear Patient Thank you for taking the time to provide feedback. I am pleased to hear that you had a positive experience of our service and that you felt heard and supported. We hope you are feeling better since your appointment. Kindest Regards Ash Manager
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Review titled Friendly staff
Rated 5 stars out of 5
by Sharon Conway - Posted on 14 January 2025
Was referred by my GP as a Winter overflow minor illness re my asthma. Got appointment the same day, doctor was lovely and efficient, my treatment she gave me is starting to work.
Visited January 2025
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am pleased to hear that you had a positive experience of our service, that you were satisfied with the care provided by the doctor and that your treatment has started to take effect. I hope you are feeling better since your appointment. Kindest Regards Ash Manager
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Review titled Great Doc
Rated 5 stars out of 5
by Ian Mchatton - Posted on 24 January 2025
Sadly can't remember the docs name but the appointment was at 17:10 on 22/1/25 Doc was prob one of the best I have ever met ,very interested and so helpful ..it was also a pleasure to have a Doc that actually makes eye contact ,listens and reassures .
Visited January 2025
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Ian Thank you for taking the time to provide us with feedback. I am pleased to hear that you had a positive experience of our service and that you were satisfied with the treatment you received from Dr. B. Thank you for providing detail on your appointment time which has enabled me to pass this feedback on to him. I hope you are feeling better since your appointment. Kindest Regards Ash Manager
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Review titled Physio support
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
Explained situation. Sympathetic response. Have been sent useful exercises and advice. Demonstrated where I had pain. Session lasted about 15-20 minutes.
Visited January 2025
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am not sure that this has come to the right place as we do not provide physiotherapy services. If you could let us know where you attended we would be happy to pass this feedback on. Kindest Regards Ash Manager
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Review titled Great Practice
Rated 3 stars out of 5
by Teresa Travell - Posted on 22 January 2025
The practice is normally excellent, however my experience yesterday fell well short. I was kept waiting for 30 minutes & when I was called in the locum doctor spent nearly 10 minutes on her phone sorting out her next locum venue. The said to the person she was making arrangements with that me, her patient, did not mind her doing this as I was taking my coat off so she could examine me. In fact I did mind.
Visited January 2025
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Teresa Thank you for taking the time to provide us with feedback. I am sorry to hear that you had a negative experience of our service. We aim to run to clinic times but accept that from time to time there are delays to clinics if there are complex cases. I have been able to identify the clinician involved and have provided some feedback with regards to this review. I hope you are feeling better since your appointment. Kindest Regards Ash Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Jennifer Homewood - Posted on 31 January 2025
After calling for an appointment was given for same afternoon at surgery near me seem promptly first class service as always no complaints
Visited January 2025
Review titled Herts Health Ltd
Replied on 11 April 2025
Thank you Jennifer for your 5 star review. It is great to hear that you found the service to be first class. Many thanks, Herts Health Admin Team.
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Review titled Quick
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2025
Although my GP practice forgot to specify that I needed to go to a different surgery for the appointment, I managed to see a doctor quickly after I went to a different place. The appointment was quick and efficient
Visited January 2025
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am sorry to hear about the mix-up with the locations. We now have a messaging service in place to ensure the correct location is sent at the time of booking. I am pleased that you were seen promptly once this was resolved and that you were satisfied with the care received. I hope you are feeling better since your appointment. Kindest Regards Ash Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
Met by very friendly, caring Dr who diagnosed by problem quickly and prescribed antibiotics. Excellent service which I would recommend.
Visited January 2025
Review titled Herts Health Ltd
Replied on 24 January 2025
Dear Patient Thank you for taking the time to provide us with feedback. I am pleased to hear that you had a positive experience of our service and that you were pleased with the care and treatment you received. I hope you are feeling better since your appointment. Kindest Regards Ash Manager