Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Useful advice service
Rated 4 stars out of 5
by Anonymous - Posted on 27 August 2023
Would have been more advantage if I had been able to access the service sooner, however the exercises were very helpful. Overall I felt the sessions were very generalised and slightly hurried.
Visited May 2023
Review titled Ascenti
Replied on 29 August 2023
Thanks for your positive review, we're glad that the exercises provided by your physiotherapist were helpful. Sorry to hear that there was a delay accessing our service and that you felt the appointments were hurried - if you would like to leave any additional feedback please get in touch at nhs@ascenti.co.uk. Best wishes Laura
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Review titled Poor Communication
Rated 2 stars out of 5
by Dave Foster - Posted on 20 September 2023
Though I was given useful exercises to do, they were communicated to me very poorly. Personal communication with the patient and not continually looking at a computer screen makes the patient feel interest is being taken in them.
Visited May 2023
Review titled Ascenti
Replied on 21 September 2023
Hi Dave Sorry to hear that you felt the communication from your physiotherapist was poor, I have logged your feedback to be passed to our governance and clinical teams. Kind regards Laura
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Review titled Waste of time
Rated 1 star out of 5
by Anne-Marie Coates - Posted on 18 August 2023
I might as well looked up everything on the internet for the help I got I had two appointments before giving up and cancelling My appointments consisted of a chap tapping constantly on his laptop The first appointment I had to tell the chap that I’d had X-rays he just kept tapping away I didn’t feel valued I felt I was a nuisance I was given exercises to do which I had to record which I did every day but I wasn’t even asked how I got on with them The second chap just gave me different exercises I’ve been to physio before and it was much better than this experience
Visited May 2023
Review titled Ascenti
Replied on 18 August 2023
Hi Anne-Marie We're sorry to hear that you are dissatisfied with the service provided by Ascenti and the level of communication you received. During your first appointment, your physiotherapist will have conducted a thorough initial assessment which needs to be recorded on your file, hence why they will have been typing on the computer. I have logged your feedback to be investigated by our governance and clinical teams. Best wishes Laura
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Review titled great results
Rated 5 stars out of 5
by Andrew Lawrence Harney - Posted on 06 September 2023
delighted with my experience really helpful when dealing with my severe arthritis of the knee.over a 12 month period with careful guidance I have managed to reduce the pain in my knee from excruciting to tolerable.
Visited May 2023
Review titled Ascenti
Replied on 15 September 2023
Hi Andrew Thanks for your fantastic review! We're delighted to hear that your knee pain has improved as a result of the treatment. I have logged your feedback to be shared with the team. Best wishes Laura
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Review titled Very good service
Rated 4 stars out of 5
by Anonymous - Posted on 12 August 2023
Excellent use of telephone physio The physiotherapist was was very good at explaining everything and videos easy to follow
Visited May 2023
Review titled Ascenti
Replied on 14 August 2023
Thanks for your positive review, we're so pleased that you found the online sessions useful and that your rehab programme was easy to follow. Best wishes Laura
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Review titled Efficient and essential Service
Rated 5 stars out of 5
by Erica Mathews - Posted on 15 June 2023
I saw two different people, both were knowledgeable and empathetic and exceedingly helpful! I would seriously recommend them.
Visited May 2023
Review titled Ascenti
Replied on 19 June 2023
Hi Erica Thanks for your five-star review. We're glad that you had a positive experience with both your physiotherapists and that you found the treatment helpful. Kind regards Laura
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Review titled Good physios
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2023
Quickly diagnosed problem and have access to exercises on the app. Two different physios but both good.
Visited May 2023
Review titled Ascenti
Replied on 15 September 2023
Thanks for leaving us a review, we're glad you had a positive experience with our physiotherapists and that you benefited from having access to the exercises on our app. Best wishes Laura
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Review titled Helpful physiotherapist
Rated 5 stars out of 5
by Frances Turner - Posted on 13 July 2023
A great help with my constant back ache. Seems to have done the trick. Much improved. A very helpful and knowledgeable physiotherapist
Visited May 2023
Review titled Ascenti
Replied on 14 July 2023
Hi Frances Thanks for leaving us a review. It's great to hear that the treatment has helped improve your back ache and that you had a positive experience with your physiotherapist. Best wishes Laura
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Review titled Fantastic service and advice.
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
The course of action provided by Ascenti for constant upper arm pain has been first class. The results are good and the friendly advice, guidance and support was excellent. I have experienced significant improvement in my condition. Thank You.
Visited May 2023
Review titled Ascenti
Replied on 19 June 2023
Thanks for your fantastic review! We're delighted that your upper arm pain has improved as a result of treatment with Ascenti. Best wishes Laura
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Review titled Great practice
Rated 5 stars out of 5
by Karen - Posted on 15 June 2023
The support I received was great. Good to have regular 1:1 sessions and exercises adapted towards me after each session that I could follow online. The challenge that I had was with communication between Ascenti and the NHS, and the time for the NHS to take action. Ascenti wrote to my Doctor, as the physio discovered a lump on my leg, which meant that she could not continue with physical manipulation. The Doctor did not open the letter so only acted when I chased them a couple of weeks' later - and then saw me urgently. An ultrasound was ordered on my leg which I did not get for 7 months, after chasing the surgery and hospital twice, which may have impeded my recovery. Ascenti did all they could, and I continued to have regular sessions and an updated exercise regime.
Visited May 2023
Review titled Ascenti
Replied on 19 June 2023
Hi Karen Thank you for taking the time to leave us a review. We're so glad that you benefited from regular appointments and the exercise programme. Sorry to hear there were some delays with your ultrasound, we wish you the best with your continued recovery. Kind regards Laura