Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled welcomed exercises
Rated 5 stars out of 5
by anya - Posted on 01 September 2023
Once I knew that my hip replacement was imminent I felt I could do with some more physio, as my posture had been getting worse over time, even with the exercises I was doing already. I received different exercises that helped me to straighten and above all eliminate most of the backpain that troubled me. It meant that I could walk more upright. Walking itself has not really improved as this is my hip, however I now don't add to the the misalignment. I also feel confident that my muscles are stronger and that this will help my recovery after the operation, It has given me more mobility and confidence presently and definitely for the future. I am very grateful for been listened to when requesting help and for the opportunity to receive some more physio sessions. Many thanks to all who supported me!
Visited June 2023
Review titled Ascenti
Replied on 15 September 2023
Hi Anya Thanks for taking the time to leave us a review. We're so pleased that your back pain has improved and that you are feeling stronger as a result of the physio treatment. Wishing you all the best with the hip replacement and your continued recovery. Kind regards Laura
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Review titled overall thoughts
Rated 2 stars out of 5
by Anonymous - Posted on 25 August 2023
*Awkward to find & needed car to get there. *Found practitioner hard to understand. *Exercises were not progressive & didn't build on my on-going daily 'homework'. *When the allocated sessions came to an end, was referred back to GP for re-referral/continuation when that should not have happened. *Then Circle Health lost my referral & I was put into triage again. *Had to involve Practice Manager to get it sorted out. *Therefore there's been a lapse of over 2 months whilst I negotiate the system to get heard & get action - bad show!
Visited June 2023
Review titled Ascenti
Replied on 30 August 2023
We're sorry to hear about your disappointing experience with Ascenti. So that we can investigate this further, please provide more information including your full name, date of birth and postcode (or file code if known) to nhs@ascenti.co.uk. Best wishes Laura
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Review titled Knowledgeable physiotherapists
Rated 5 stars out of 5
by Michelle Rizza - Posted on 11 December 2023
No complaints, loved how the appointments were via the app and I didn’t have to go in, so convenient for me. Highly recommended. My shoulder is so much better after following the exercise programs provided
Visited June 2023
Review titled Ascenti
Replied on 18 December 2023
Hi Michelle Thanks for your fantastic review! We're delighted to hear that you found our online physiotherapy service convenient and that your shoulder has improved as a result of the treatment. I've logged your feedback to be shared with your physiotherapists and their manager. All the best Laura
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Review titled Very pleased with the response of Ascenti
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2023
Responded quickly and used appropriate diagnostic questions. Felt confident in practitioner and also telephone referral practitioners. Contact to practitioner I think was around 2 weeks. I felt I was thoroughly assessed and the incompetence of rph causing life long foot trauma mitigated in my treatment plan. I am happy actually very happy with the exercise programme I have been assigned. Yes I followed the plan to the letter and at times it hurt however my knee is so much better. I can get up and walk without pain. I do swim and do yoga. Intervention from Ascenti has helped me because I wanted to be helped.
Visited June 2023
Review titled Ascenti
Replied on 16 August 2023
Thanks for your five-star review. We're so pleased that your knee has improved as a result of the treatment, and that you are able to walk without pain. Best wishes Laura
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Review titled Really helpful physio staff.
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
I have found my Ascenti physio experience in 2023 very helpful with left shoulder pain and sciatica in my lower back during Covid lockdown. In 2023 I had face to face treatment at Hume Street medical centre, after previous zoom meetings, all of it and advice was very good.
Visited June 2023
Review titled Ascenti
Replied on 30 August 2023
Thanks so much for your fantastic review, it's great to hear that you benefited from both the online physio sessions and in-clinic treatment. Best wishes Laura
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Review titled Remote physio does not work
Rated 1 star out of 5
by Rose Jones - Posted on 14 October 2023
Trying to work through physio without actual face to face contact was impossible. Appointments on the phone or video were too widely spaced apart to be of any use. I finally got a good face to face physio after complaining of months of total lack of progress which helped somewhat, but it was contacting a physical trainer friend that got my condition sorted in the end. Acenti was a waste of time and very stressful to try to use
Visited June 2023
Review titled Ascenti
Replied on 16 October 2023
Hi Rose Sorry to hear that you didn't find the remote sessions useful and that your appointments weren't close together. I have logged your feedback to be investigated by our governance and clinical teams. Best wishes Laura
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Review titled Physiotherapy
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
I received exercises and advice to manage my neck stenosis and spongelocsis during my 5 visits. No acupuncture was given.
Visited June 2023
Review titled Ascenti
Replied on 15 September 2023
Thanks for leaving us a review, we're glad to hear you were provided with exercises and advice. If you'd like to provide more information about how our service could be improved, please let us know at NHS@ascenti.co.uk. Best wishes Laura
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Review titled Invaluable !
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
Following a back injury, I temporarily was unable to walk. Following approximately 12 x thirty minute physio sessions, I completely regained the use of my legs, and minimised the discomfort symptoms in my back. The sessions combined with the recommended exercises I was to do at home each day, I can only suspect lead to my recovery. My therapist at the Camberley branch seemed knowledgeable and sympathetic to my condition, and without her invaluable assistance, any recovery process may have proved a lot lengthier and unsuccessful. Many thanks … I shall always be appreciative of your help !
Visited June 2023
Review titled Ascenti
Replied on 25 October 2023
Thanks for your fantastic review! It's lovely to read your feedback about your physiotherapist in our Camberley clinic, and that your back injury has improved as a result of her treatment. Best wishes Laura
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
I attended for help with a shoulder and neck problem that was causing severe headaches. I had six appointments all with the same Physiotherapist except for the last appointment. The appointment was always on time, lasted about 30 mins and I was given the next one at the end of the session. The advice and treatment made a huge difference and its supported by an app to demonstrate the exercises and measure progress. The Physiotherapists were kind, knowledgeable and helpful. At the end of the 6 weeks my condition had improved and I am continuing with the advice and guidance to avoid the problem deteriorating again. I had a good experience and would recommend the service to others.
Visited June 2023
Review titled Ascenti
Replied on 11 August 2023
Thanks for your excellent review, it's lovely to hear that you had a positive experience with our physios and that the treatment has made a difference to your shoulder and neck problem. Best wishes Laura
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Review titled Now
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
too long after event for accurate comment but can say that service has deteriorated. Re. previous question I do not make recommendations.
Visited June 2023
Review titled Ascenti
Replied on 10 July 2023
Hi, We're sorry to read your feedback about Ascenti and that you feel our service has deteriorated. Please can you provide more information about your experience at nhs@ascenti.co.uk and confirm your details, so we can investigate this for you? Kind regards Laura