Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Staff pleasant
Rated 3 stars out of 5
by Anonymous - Posted on 21 August 2023
Staff pleasant , the only problem is that when you go you may not see the same person twice…I didn’t…I say three different staff and was told on my last visit to do different exercises…I thought this was very strange so I was disappointed
Visited June 2023
Review titled Ascenti
Replied on 22 August 2023
Thanks for your review, we're glad to read your feedback about our staff. Sorry to hear that you were treated by three different therapists. We do aim to maintain continuity of care but this isn't always possible, for example when we need to cover staff absence. If you would like to provide any more feedback about your experience please get in touch at nhs@ascenti.co.uk or call 0330 678 0851. Kind regards Laura
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Review titled Pointless and frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
Not to sound ungrateful, have had 4 physio appts spread over months. There was extremely minimal physical contact between myself and the physio. The vast majority of any form of physio was done by myself at home following the app programme. My progress was minimal, so was then referred to a consultant. Between my final physio appt and consultant appt is a wait of about 18 weeks. You can really see why people are forced to go private, it's all just unacceptable.
Visited June 2023
Review titled Ascenti
Replied on 22 August 2023
Sorry to hear that you had to wait between appointments and that your condition didn't improve as a result of the treatment. If you'd like us to investigate this further, please provide more information including your full name and contact details at nhs@ascenti.co.uk or by calling 0330 678 0851. Kind regards Laura
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Review titled Great practice
Rated 5 stars out of 5
by Lynda Tucker - Posted on 06 September 2023
Excellent service,nothing was too much trouble,everything was explained in detail and followed up with details of excersises
Visited June 2023
Review titled Ascenti
Replied on 15 September 2023
Hi Lynda Thanks for your review, we're so pleased that you've had a positive experience with Ascenti. I have logged your feedback to be shared with the team. Kind regards Laura
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2023
I was delighted with speedy response so that an initial appointment was set up within a week of Gp referral. I had four physio sessions with two staff members. The appointments were arranged swiftly and back up exercises were provided between sessions. The staff were experienced practitioners and excellent staff. Highly professional service.
Visited June 2023
Review titled Ascenti
Replied on 14 August 2023
Thanks for your fantastic review. We're pleased to hear that you were booked in promptly and that you had a positive experience with our physiotherapists. Best wishes Laura
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Review titled Good experience
Rated 5 stars out of 5
by Sheila - Posted on 29 August 2023
I attended due to a back problem. My physio was very patient and helpful in explaining the exercises he recommended, which I are really helpful and I continue to carry out at home.
Visited June 2023
Review titled Ascenti
Replied on 30 August 2023
Hi Sheila Thanks for letting us know your feedback. We're so pleased that the treatment and exercises have helped with your back problem and that you had a good experience with Ascenti overall. Best wishes Laura
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Review titled excellent physio
Rated 5 stars out of 5
by STEVEN PULLEY - Posted on 15 August 2023
One of the few physios to be properly "hands on" making sure that you are not just given a few pictures to look at and exercises that are not always practical to do on your own
Visited June 2023
Review titled Ascenti
Replied on 18 August 2023
Hi Steven Thanks for leaving us a review, we're glad you had a positive experience with Ascenti and that the treatment was helpful. Best wishes Laura
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Review titled Wonderful service
Rated 5 stars out of 5
by Trish - Posted on 09 October 2023
I could hardly move my arms when I first went now I can lift my arms right up the gentleman who helped me was very caring and offered a lot of help to improve my arms
Visited June 2023
Review titled Ascenti
Replied on 09 October 2023
Hi Trish Thanks for reviewing us. We're so pleased that your mobility in your arms has improved following treatment. I've logged your feedback to be shared with your physiotherapist and his manager. Best wishes Laura
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Review titled Excellent support
Rated 5 stars out of 5
by Edwin Williams - Posted on 18 August 2023
Extremely professional and courteous. My consultant was very supportive to my requirements and offered very useful exercises for me
Visited June 2023
Review titled Ascenti
Replied on 18 August 2023
Hi Edwin Thank you for leaving us a review. We're so pleased to read your feedback about our staff and that the exercises. I have logged your comments to be shared with the team. Best wishes Laura
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Review titled Well Organised
Rated 5 stars out of 5
by NickG - Posted on 28 December 2023
I had a severe pain in my left knee which the doctor advised I should see a physiotherapist about. Straight from the first contact the service has been excellent and the therapist found the issue and gave me exercises to fix it. 8 months later my knee is well on the way to recovery. I hadn't been able to kneel on that knee for many years and now I can. Thanks
Visited June 2023
Review titled Ascenti
Replied on 02 January 2024
Hi Nick Thanks for your excellent review. We're delighted to hear that the exercises were effective and that your long-term knee problem has improved. All the best Laura
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Review titled Well explained
Rated 5 stars out of 5
by Ian mears - Posted on 25 August 2023
All the information that was given to me was well received and helpful with my injury the exercise was very helpful
Visited June 2023
Review titled Ascenti
Replied on 30 August 2023
Hi Ian Thanks so much for your five-star review. It's great to hear that the information provided was useful and that the exercises have helped with your injury. I have logged your feedback to be shared with your physiotherapist and their manager. Best wishes Laura