Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled It was ok
Rated 3 stars out of 5
by Glyn Morgan Rees - Posted on 07 October 2023
The visits were okay but nothing more. The room was up 3 flights of very steep stairs which is not great for a 75-year-old with spondylitis. The advice was sound but it was all self-help.
Visited July 2023
Review titled Ascenti
Replied on 09 October 2023
Hi Glyn Thanks for leaving us a review. We're sorry to hear that you are disappointed with the treatment provided and that you found it difficult getting up the stairs to the clinic. I have logged your feedback to be shared with our Governance and Facilities teams. Best wishes Laura
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 August 2023
Great with the information about exercises & how to manage pain, also they have a friendly approach.. easy to talk to also
Visited July 2023
Review titled Ascenti
Replied on 10 August 2023
Thanks for your positive review! We're happy to hear that you found our staff easy to talk to and that the information and advice provided was useful. Best wishes Laura
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Review titled The exercises made my shoulder better
Rated 4 stars out of 5
by Stephen Kimber - Posted on 09 August 2023
The physiotherapists were willing to listen to my pro leer, see the way my shoulder was winging and give me exercises to improve it.
Visited July 2023
Review titled Ascenti
Replied on 11 August 2023
Hi Stephen Thanks for leaving us a review, we're so pleased that your shoulder has improved and that you felt listened to. Best wishes Laura
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Review titled Kind people
Rated 5 stars out of 5
by David - Posted on 30 August 2023
I have been treated very well. They have been patient and have listened to my concerns. I have been referred to other services when needed.
Visited July 2023
Review titled Ascenti
Replied on 30 August 2023
Hi David Thanks for leaving us a review, it's lovely to read your feedback about our staff, and that you felt listened to during your treatment. Wishing you the best with your continued recovery. Kind regards Laura
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Review titled Great physio treatment
Rated 5 stars out of 5
by Mrs A Kuzbyt - Posted on 14 November 2023
Excellent help and guidance with m neck pain and headaches. I was listened to Intel and my treat was geared around my comments.
Visited July 2023
Review titled Ascenti
Replied on 15 November 2023
Hi Mrs Kuzbyt Thanks so much for sharing your feedback, we're delighted that the treatment has helped improve your neck pain and headaches. I've logged your comments to be shared with our team. Kind regards Laura
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Review titled New experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Unsure about first appointment - Saturday evening in a deserted office block. I felt vulnerable. Subsequent appointments during working week were much better. Physiotherapist very patient and took time to explain exercises. I found the App difficult to navigate but appreciated the daily reminders to do the exercises.
Visited July 2023
Review titled Ascenti
Replied on 15 September 2023
Thanks for letting us know your feedback, we're glad you had a positive experience with your physiotherapist and Ascenti overall, and that you found the exercise reminders useful. If you'd like to provide more feedback about the location of your first appointment please let us know at contact@ascenti.co.uk. Best wishes Laura
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 25 August 2023
Good overall knowledgeable personnel including professional and compassionate and understanding and flexible treatments
Visited July 2023
Review titled Ascenti
Replied on 30 August 2023
Thanks for your positive review, it's lovely to read your feedback about our clinicians. Best wishes Laura
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Review titled Very professional service.
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2023
Both physios I saw for most recent condition worked professionally, took into account any difficulties I had to put exercise programme together. There were two occasions when appointments were cancelled at short notice meaning I had a long wait between appts. On second occasion an appt was arranged quickly when I rang the service to explain the pain I was in. Overall, solved the issue I was referred for and one connected to that which inhibited progression. Was pleased that I was referred back to GP for a referral to Pain Clinic to be considered for chronic pain.
Visited July 2023
Review titled Ascenti
Replied on 09 October 2023
Thanks for letting us know your feedback, we're glad that your issue was resolved and that the exercise programme was suitable. Sorry to hear that you had a couple of appointments cancelled last minute. Wishing you all the best with your continued recovery. Kind regards Laura
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 13 August 2023
Waited for 6 months after accident to get physio help. Although Practioner was pleasant and helpful, no improvement resulted from limited intervention, I was given no instructions on exercises I could practice at home, and felt somewhat let down and frustrated.
Visited June 2023
Review titled Ascenti
Replied on 14 August 2023
Dear patient I'm sorry to hear that you had to wait six months for treatment and that you are disappointed with the results. We'd like to investigate this and look into why you weren't provided with a home exercise programme, so please get in touch with more information including your contact details at nhs@ascenti.co.uk. Kind regards Laura
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Review titled Finally a solution
Rated 5 stars out of 5
by Martin Flack - Posted on 07 October 2023
I had been in severe neck and shoulder pain , kept waking up at night with it, couldn't play golf, etc, etc. Finally after steroid Injections at Camberley physio, I was referred to ascenti. They gradually increased exercises to open up the joint and make it more mobile. Now I am discharged but keep doing g the exercises a d am mostly pain free. Thank you Ascenti
Visited June 2023
Review titled Ascenti
Replied on 09 October 2023
Hi Martin Thanks for letting us know about your experience. We're delighted that your neck and shoulder pain has improved and that you are now more mobile. Best wishes Laura