St Helier Hospital
Wrythe Lane, Carshalton, Surrey, SM5 1AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor patient communication
Rated 2 stars out of 5
by Anonymous - Posted on 21 December 2023
I have been on the waiting list for a dermatology appointment since May 2023. I was contacted in October 2023 to ask if I still required this appointment and if I wanted to remain on the waiting list. I responded to this with 'yes' and followed up with a phone call where I was assured I was on the waiting list but no clear timeframe. I then received a letter in December 2023 to say I had not attended my appointment. I was extremely disappointed by this as I received no communication from the hospital about this appointment, other than that I was still on the waiting list. The outpatient booking centre was unable to assist me with the matter, saying they can only apologise that I didn't receive a letter or text about the appointment, and I am now back where I started, and still on the waiting list. This is a hospital communications error, as I always receive all other letters/texts about other appointments. Still waiting to hear back from the dermatology department themselves re: resolving this issue.
Visited Dermatology on December 2023
St Helier Hospital has not yet replied.
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Review titled Thank you and well-done, excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
My elderly mum was an emergency admission via A&E, her care there and in AMC was excellent. Thank you everyone X Lisa
Visited Critical care on December 2023
St Helier Hospital has not yet replied.
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Review titled Excellent Patient Care
Rated 5 stars out of 5
by STEPHEN CHARLES TOON - Posted on 11 November 2023
Attended St Helier on Friday 10th November for cataract extraction and visual improvement. The whole team, Admin, Nurses and Doctors were wonderful. They made an anxious elderly patient feel extremely welcome and comfortable. The surgery was uncomplicated and completely successful. Thank you to the consultant Doctor and first year trainee Doctor (who performed the extraction) for their bedside manner and expertise and special praise to the Nurse who accompanied me to the operating theatre and stayed with me throughout the surgery.
Visited Ophthalmology on November 2023
St Helier Hospital has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Guy Sander - Posted on 17 November 2023
I have started a long haul of chemo for CLL. This is my fourth bout of cancer, I have previously had bowel stage 3 and resection; liver metastasis, liver resection and skin cancer. I have had a great deal of different chemo’s. I found the staff at the cancer ward in St Helier exceptional. Every single person who dealt with me was kind, caring and very professional. It has made me feel stronger about my next up and coming battle. I wish to thank the staff for all of their help.
Visited Cancer Services on November 2023
St Helier Hospital has not yet replied.
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Review titled Fantastic
Rated 4 stars out of 5
by Sarah Killick - Posted on 14 October 2023
Had to visit A&E with my 16 year old son at 19:30 on a Saturday night - was blown away with the help from everyone from receptionists, triage nurse, nurse practitioner & radiologists. All pleasant & kind & in & out in less than 2 hours. Thank you all very much.
Visited Accident and emergency services on October 2023
St Helier Hospital has not yet replied.
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Review titled Excellent care of my two year old
Rated 4 stars out of 5
by Grace - Posted on 27 November 2023
I have visited the hospital a few times with my daughter who is nearly two, including a number of visits to Paediatric A&E for various reasons, plus an appointment at the allergy clinic. Each time I have been really impressed and felt that we’ve been in very safe hands. The care and compassion from all staff has been really great. It’s not easy when your little one is unwell and all the staff have always been so kind to me whilst taking care of my daughter’s needs. Thank you so very much.
Visited Paediatrics services on September 2023
St Helier Hospital has not yet replied.
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Review titled Nobody answers the phone
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2023
I have no idea of the service as I can't get through on the phone. The online a+e phone number is wrong anyway.
Visited Major trauma on August 2023
St Helier Hospital has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by James Millar - Posted on 30 August 2023
I came in with a bad knee and the care and service I received was 10 out of 10 across the board. Absolutely faultless. I saw 5 or 6 different members of staff and they were all brilliant. Couldn't have asked for a better experience.
Visited Accident and emergency services on August 2023
St Helier Hospital has not yet replied.
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Review titled Wonderful treatment
Rated 4 stars out of 5
by Anonymous - Posted on 02 September 2023
Was advised by 111 to take my very unwell husband to Accident & Emergency on bank holiday Monday. He was seen with 15mins to have blood tests and was given intravenous antibiotics and fluids immediately. Everyone treated him so well and even though so busy they made time for us. He was moved into Majors for one night then to a1 where the staff were not as kind or patient. Then thankfully to a room on his own in b1 where everyone was so lovely. He was very poorly with sepsis and the care was fantastic.
Visited Accident and emergency services on August 2023
St Helier Hospital has not yet replied.
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Review titled Very very poor A&E
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
was told to go see a nurse the shutter wasn’t open so the lady at the reception has never walked to see the shutter closed. was then waiting for 20 minutes and the shutter didn’t open. after going to the desk she goes ‘the shutter for the nurse is closed i didn’t notice’. now i’ve been waiting in a&e for over 5 hours this is a joke
Visited Accident and emergency services on August 2023
St Helier Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust