St Helier Hospital
Wrythe Lane, Carshalton, Surrey, SM5 1AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Confused
Rated 3 stars out of 5
by DBM - Posted on 14 June 2023
I have an appointment around 08:40am, came early about 5min and went to reception to register told me to “have a sit and wait to be called”.( phlebotomy clinic) been waiting almost an hour 1/35min so went to the receptionist and ask why I haven’t been called, receptionist told me that I didn’t show up??? Told her that I’ve been setting for also 1hr 35min. Then she took my blood form and give it to one of the male staff after they taken my bloods, the male staff said that monitor is not working properly so I don’t know which one is saying or telling the truth but nevertheless they are very apologetic about what happened but it shouldn’t happen because I’m supposed to have “blood pasting” for 12hrs. So I came there very hungry expecting that I will finished before 9am. But I was very disappointed about what happened I wasn’t angry but disappointed. Hope this thing will be lesson learned for everyone.
Visited Don't know on June 2023
St Helier Hospital has not yet replied.
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Review titled Condescending 'care'
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
We waited 7 hours in urgent care/A&E for a burn we suspected was infected. After that wait we were met with a condescending nurse. Quizzed my partner over infections like an uppity school teacher. For someone who struggles with hospitals it was an upsetting and rude experience, when we were just following the NHS website/111s advice.
Visited Urgent Treatment Centre on June 2023
St Helier Hospital has not yet replied.
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Review titled Unfriendly
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Had an internal referral from immunology to rheumatology. Appointment came quickly. On the day there was major traffic.. out of my control. I am referred here as it is closer to my work as I travel a distance for work. I was 15 mins late. I called twice to let them know, this didn’t stop the consultant making sure I know how it affected his clinic. Made me feel small. Now wants to refer me to hospital back home which means I have to miss even more work to attend. Even tho I work not far from this hospital and it’s more convenient. Never been late for an appointment in immunology. It was once. I think some lessons in how to speak to people might come in handy.
Visited Rheumatology on May 2023
St Helier Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust