Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Rubbish Pharmacy
Rated 4 stars out of 5
by Anonymous - Posted on 27 July 2023
Attended acute eye dept 19th July was told by doctor my prescription would be ready by the time I had walked there. Well it was utter chaos and a 50 minute wait. Attended the same clinic yesterday and was given two sorts of eye drops. Left it until today 24 hours later but when my wife called in for them they said 'Oh it's not ready yet come back in about half an hour' What a disgraceful service. The staff don't seem bothered that patients are suffering long waiting times to obtain their medicines. They need a real shake up and some other pharmacy competition to give them some incentive to provide an adequate pharmacy dispensing service. Everyone queueing was moaning about the waiting times. I had to wait over 24 hours for medication for a very sore eye condition. Why are patients not allowed to take their prescriptions to a pharmacy of their choice? The hospital has great doctors, nurses and consultants but what shame it is let down by this woefully inadequate pharmacy dispensing service.
Visited Don't know on July 2023
Review titled Royal Derby Hospital
Replied on 28 July 2023
Good morning- ID 35534 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled overall care
Rated 5 stars out of 5
by Michael Blake - Posted on 29 July 2023
arrived at derby royal coronary care unit after transferring from burton hospital by emergency ambulance because of heart attack on arrival the surgeon and his team were ready for me to start an immediate operation the operation was successful i was then moved into a recovery room the care and service i received in derby royal on the days i was there was excellant and the prompt actions of the surgeon probably saved my life plus all the nursing staff i was in contact with helped my recovery thank you
Visited Accident and emergency services on July 2023
Review titled Royal Derby Hospital
Replied on 05 October 2023
Good afternoon, Michael. - (Pals Ref:36964) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Thank you
Rated 4 stars out of 5
by David Grant - Posted on 11 October 2023
My overall experience re my visit for a Colonscopy at Derby Royal, was beyond words and amazing. "All" the staff were friendly, un rushed, extremely professional and nothing was too much trouble from the receptionist up to, and including The Consultant, whom was top notch. Everything was explained in a manner that I fully understood, and I was re assured all the way. I would like to single out one person whom personified all this, The Screening Nurse Practioner, whom I cant name for reasons of stated in the T and C's. From the first phone contact, the preparation, to the actual procedure and aftercare, as I said to ** myself, she is a credit to herself and her profession. She made, what is a problematic procedure by it's very nature, doable for me. I cannot speak highly enough of **'s caring professionalism. Absolutely nothing was too much trouble for **, from what was say seemingly wee questions from myself to the actual procedure, explanations, re assurance, suggestions, the list goes on. I would like you to make ** aware of these comments and her colleagues. If you have any form in house Staff Recognition Scheme, ** should be a least nominated as I really don't think she fully realizes what kind of person & inate caring professional she is. I know from watching, that it wasn't just a case of the way she handled myself yet other patients too, whilst I was there. This from a distance seems like heaping praise on one person yet the every member of staff in that department wasn't too far behind **. All I can say is a massive thank you to ** and all the staff whom looked after me during my procedure. If you have any enquiries re the above, you wish to ask me, please do not hesitate to contact me. The NHS is often un fairly critizised these days, unfairly imho, therefore, it is all the more important, to praise it in stand out cases like this. Thank you. Kindest Regards, Mr David Grant,
Visited Don't know on July 2023
Review titled Royal Derby Hospital
Replied on 12 October 2023
Good morning, David. - (I.D-37119) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the colonoscopy department which you visited recently. We will forward your kind comments to the manager for Colonoscopy at Royal Derby , they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
From arrival to departure in childrens a and e my son was treated with care and service beyond what was expected. We were in and out of a and e within 2 hours. This includes triage, diagnosis and treatment for broken wrist. Thank you to all staff.
Visited Accident and emergency services on July 2023
Review titled Royal Derby Hospital
Replied on 20 July 2023
Good afternoon- ID 35374 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you both had a positive experience and that you wish to express your grateful thanks to the staff at the Children's emergency department at the Royal Derby Hospital. I will forward your kind comments to the manager for this department to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated and I hope the wrist is healing well. Patient Advice and Liaison Service (PALS)
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Review titled All the staff were amazing especially the nurses.
Rated 5 stars out of 5
by Hannah Gascoigne - Posted on 18 June 2023
All of the staff that worked on thw dolphin ward from 12th-18th have been incredible and made our long stay so much easier. The doctors medical team were fabulous at making sure he was on the right track and only sent home when he was ready. I couldn't have got through the week with my son if it wasn't for nursing team on the ward!
Visited Children's & Adolescent Services on June 2023
Review titled Royal Derby Hospital
Replied on 22 June 2023
Dear Ms Gascoigne- ID 34719 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Dolphin Ward at the Royal Derby Hospital. I will forward your kind comments to the manager for Dolphin Ward to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Fantastic staff
Rated 5 stars out of 5
by Maria Izquierdo Eyre - Posted on 23 July 2023
I went to urology surgical department due to having a kidney stone. I had to undergo two operations in a the course of five weeks, and all the time I was there, whether it was in day case unit, recovery or even the X ray department I always felt very well looked after. Nurses were amazing, friendly professional and kind. Doctors also informed me of my options at all times and all the procedures were well explained to me. I always felt like the nurses care for my well-being and their dedication and hard work hasn’t been unnoticed, hence this review. The hospital should be very proud to have such wonderful team.
Visited Urology on June 2023
Review titled Royal Derby Hospital
Replied on 28 July 2023
Dear Ms Eyre- ID 35525 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Urology Surgery Department at the Royal Derby Hospital. I will forward your kind comments to the manager for this service to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated, and I hope you are continuing to recover well. Patient Advice and Liaison Service (PALS)
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Review titled Dietary
Rated 4 stars out of 5
by Susan Flint - Posted on 07 July 2023
I go to the transplant clinic @Derby hospital for my follow up. However they do not have a dietitian so I have had to speak to my brother for advice. They need to have one in my opinion.
Visited Neurology on June 2023
Review titled Royal Derby Hospital
Replied on 20 July 2023
Good Afternoon- ID 35371 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Amazing care
Rated 5 stars out of 5
by India Bell - Posted on 21 June 2023
I had a bit of a health scare recently which required an evening visit to A&E followed by Nuclear medicine for scans and Same day emergency care. It has left me feeling incredibly grateful for our NHS. At a time when I felt extremely anxious, scared and unwell, this was all eased by the incredible care and compassion displayed and provided by all staff members including: reception staff, HCA’s, nurses, doctors and radiologists. Despite the hot weather, the busyness of the department and staff being rushed off their feet they all provided care with a smile and showed great kindness and empathy. I have felt so well cared for and listened to by RDH staff during the last few days and I want them all to know how appreciative I am and how amazing they all are. Thank you from the bottom of my heart for all that you do ❤️
Visited Accident and emergency services on June 2023
Review titled Royal Derby Hospital
Replied on 23 June 2023
Dear Ms Bell- ID 34755 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff who cared for you from A+E to Nuclear Medicine. I will forward your kind comments to the manager for these departments to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Excellent district nurse service
by victoriaboyer36br - Posted on 11 May 2023
Many doctors or nurse associates visited to give extra pills, but only one actually spent time talking or listening and came back to me with a possible solution. Unfortunately they never returned and care deteriorated. No help. Covid in care homes. Family took action and brought me to Derbyshire. Excellent district nurse service; also non striking nurses linked to King's Coronary Care Unit at Derby Royal Hospital gave treatment in a day care unit. Treatment was about 4 weeks in hospital and visited in care home by their specialist staff. District nurses still continuing to visit. Excellent service.
Visited May 2023
Provided by Care opinion
Review titled Royal Derby Hospital
Replied on 17 May 2023
Good morning, Victoria. - Pals I.D- 33872 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Royal Derby Hospital Coronary Care Department which you visited recently. We will forward your kind comments to the manager for the Royal Derby Hospital Coronary Care Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Brilliant staff
Rated 5 stars out of 5
by Janet Ostle - Posted on 26 May 2023
I spent the day in gynaecology day care today to have some minor surgery. The staff were brilliant. I cannot thank everyone enough. Thank you all.
Visited Gynaecology on May 2023
Review titled Royal Derby Hospital
Replied on 30 May 2023
Good morning, Janet. (Pals I.D-34153) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Gynaecology Department which you visited recently. We will forward your kind comments to the manager for Gynaecology requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust