Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
I have been trying to ring to get an ultrasound appointment for a week, after a Drs referral. Derby Royal ultrasound department Phone line is either never answered, or machine says it’s too busy and hangs up. How is this a service? How am I supposed to get treated if you fail at first hurdle?
Visited Don't know on September 2023
Review titled Royal Derby Hospital
Replied on 05 October 2023
Good Afternoon- (Pals I.D-36967) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled In pain after A&E visit
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2023
After 5 hours of waiting in A&E finally saw doctor(doctor was nice) to be sent home with gastro oseophageal reflux, and given gaviscon,said I've been taking this plus a Ppi to stop reflux but in horrendous pain, told I have clinic appointment in 2 weeks and to wait till then..not slept for over 48hrs and still in chronic pain, obviously something not right with me
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 18 October 2023
Good Afternoon- (Pals Ref: 37248) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Waiting
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2023
Went to local walk in center waited 2 hours there to be told we needed a&e department so we went there waiting another 2 hours to be seen by another doctor then had to wait for another department to come when they could have spoken to the department and got them here Waited another hour and half then be told that the department we need was on a ward and more waiting I understand that a and e is busy place but that wasn't the case today and can't understand why they didn't referee me to the department we needed on arrival or ring them to come down they don't have the equipment in a&e to deal with the issue I've been waiting 3 and half hours in this hospital which could have halved If they had contacted the department on arrival
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 22 September 2023
Good Afternoon ID 36705 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Such kindless
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
I had come out of the hospital exit with my elderly father in a wheelchair. It was near A/E but found myself a distance from the car park I needed. The wheelchair was heavy and difficult for me to steer. A porter from A/E stepped up and assisted me to get him safely to the car. This was an amazing help . Please pass on my thanks. He truly went above and beyond.
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 05 October 2023
Good afternoon - Pals I.D- 36966 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the staff member mentioned requesting they share it with them. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Shocking and traumatic experience
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Was taken by ambulance to a and e at 4 pm with chest pain after an ecg and blood test I was sent to sit in a waiting area which was crowded with lots of really Sick patients after I saw doctor was told to sit in waiting area at 11pm I asked how much longer the wait was and the doctor on the desk said the doctor has gone home and hasn’t handed you over to another one !!! I was finally admitted at 1 am and spent 5 nights on ward 302 having angiogram revealed a heart event! This experience has left me deeply traumatised Rude staff uncaring attitude it’s just disgusting!!!
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good morning- (PALS I.D-38307) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Kept getting ignored. Left on an empty IV for hours at a time. No communication at any point. Came in to A and E, was initially told I'm getting antibiotics to go home with then quickly this changed to an overnight stay. At no point was I given any indication of how long I would be staying, turns out I was in for 2 weeks, I inly found this out 9 days into my stay. The food was awful to the point it was unsafe to eat. I was forgotten about sitting on an empty IV for hours at a time almost every day and if I pressed the help button often either no one would come for a good 30-45 minutes or someone would tell me they'll get a nurse and no one would turn up for an hour. I was stuck in a room with no windows for 2 weeks. The light doesn't turn off so I had to try and sleep in the light and when I did get to sleep I got woke up daily between 4am and 5am by staff slamming doors. When I asked why they we're slamming doors they initially said they weren't and then changed it to "it's the storage room, it has to stay locked" which didn't answer anything. Also at one point I was meant to go for an MRI but at the last minute I was informed they'd gone on strike so I never got one.
Visited Don't know on August 2023
Review titled Royal Derby Hospital
Replied on 22 September 2023
Good Afternoon-ID 36703 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Good but could be better
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2023
I came here to be induced with my pregnancy, I found that through the induction process I wasn’t very looked after I was left screaming in pain for 3 days straight as they was no midwife’s to deliver my baby, I felt as though they wasn’t listening to me about the pain I was in and just brushed it off , when I eventually got sent into delivery room the staff there was absolutely amazing couldn’t fault them at all I was very much looked after and my needs was met, the staff was brilliant and made me feel very calm and at ease and spoke to me about what was happening really good team was just a shame on the induction staff
Visited Maternity services on August 2023
Review titled Royal Derby Hospital
Replied on 17 November 2023
Good afternoon- ID 37924 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the delivery room during the birth of your baby. I am sorry that you were left without any midwives to care for you during the induction period and I will highlight this to the relevant manager to action as deemed appropriate. I will also forward your kind comments to the manager of the delivery suite to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated and I hope you and your new baby are doing well. Patient Advice and Liaison Service (PALS)
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Review titled Excellent treatment and service
Rated 5 stars out of 5
by Sarah Shuttleworth - Posted on 20 August 2023
We took my dad for an appointment with the renal consultant and then he had a follow up ultra scan booked. This was arranged almost immediately and even on the day if the scan, we were contacted to see if we wanted to go earlier as they had a cancellation. We did and the service was excellent. All the following during the 2 days were kind, patient, helpful and cheerful. This included the car park person in car park 3,receptionists in renal and xray dept, and nurses, ultra scan person and the renal consultant. Dad had to have his nephrostomy replaced after being in Burton and was blue lighted to Derby earlier which led to check ups described. The consultant rang my mum personally too to reassure her.Thank you.
Visited Nephrology on August 2023
Review titled Royal Derby Hospital
Replied on 25 August 2023
Good afternoon- ID 36141 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff from the Renal department at the Royal Derby Hospital. I will forward your kind comments to the manager for this department to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Utterly atrocious. Almost urged me to go private!
Rated 1 star out of 5
by Andy - Posted on 16 August 2023
Referred to gastroenterology. After spending the next few months attempting in vain to get some information on an appointment date time and continual emails being ignored, I was told the waiting list was 50 weeks! Oddly enough, the average wait for the last few months on the N H S My Planned Care website has remained unaltered at 22 weeks. Which clearly is not accurate. I was given the usual guff as to why I had to wait 50 weeks for an appointment and almost encouraged to go private! Why should taxpayers who are already paying pay again? Even if they could afford it, it is morally wrong. This hospital is unfit for purpose, like most of the health service.
Visited Gastrointestinal and Liver services on August 2023
Review titled Royal Derby Hospital
Replied on 25 August 2023
Good afternoon- 36146 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Very Good Ward (202)
Rated 5 stars out of 5
by Richy63 - Posted on 26 July 2023
I had to stay on ward 202 for a couple of days. The staff were very attentive and caring. This was everyone from the smiling ward receptionist to house keepers and the nursing staff. The food was quite good (ice cream included). A positive experience.
Visited General Surgery on July 2023
Review titled Royal Derby Hospital
Replied on 28 July 2023
Good morning- ID 35531 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 202 in our Surgical Department. I will forward your kind comments to the manager for this service to them to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust