Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful but some nurses are amazing
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
My son that has down syndrome was hospitalised for 4 days they didn't have any toddler texture friendly food no hoops, pasta, nuggets, cottage pie, soup had to buy everything also didn't offer parents anything to eat only tea
Visited Children's & Adolescent Services on October 2023
Review titled Queen's Hospital
Replied on 20 October 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled 'Amazing experience from start to finish'
Rated 5 stars out of 5
by philip palmer - Posted on 18 October 2023
Booked in early for vascular surgery and the whole experience was amazing from start to finish. Plenty of knowledgeable staff on duty at all times and every step was explained in full. Tea (2 cups) and a sandwich in recovery room. Amazing team Doctors, nurses, porters and cleaners 10/10
Visited Vascular surgery on October 2023
Review titled Queen's Hospital
Replied on 20 October 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us.
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Review titled Could not care less
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
I had an appointment today for a blood test but was refused treatment because the referral was from a GP and I was told the hospital no longer accepts GP referrals. I pointed out that my form was marked as urgent because I have a serious kidney problem but was essentially told tough luck and to go away. I thought hospitals were for the benefit of patients not bureaucrats. Obviously I was wrong.
Visited Haematology on October 2023
Review titled Queen's Hospital
Replied on 13 October 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Mr Ian Levene - Posted on 15 July 2024
Last year I was diagonosed with Cancer. I had five weeks of succesful treatment. I cannot speak highly enough of The Queens Hospital The care/treatment that I recieved was amazing and it saved my life.
Visited Oncology - Clinical on September 2023
Review titled Queen's Hospital
Replied on 30 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS Team BHRUT.
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Review titled Ridiculous priorities
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Spend almost 12 hours in the same day emergency care waiting room to be told that there was only 1 doctor on shift. I was there for breathing problems but they were letting broken bones before me. I was sat in there complaining to them that im struggling to breathe and not a single member of staff bothered to help. I ended up leaving after being told that I would most likely have to wait another 6 hours. I understand that there is a shortage of doctors but surely for someone who suffers with breathing the nurses are able to help by giving them some oxygen.
Visited Accident and emergency services on September 2023
Review titled Queen's Hospital
Replied on 04 September 2023
Thank you for making us aware of the experience you received we are sorry but the Urgent Treatment Care Service is outsourced by another NHS Provider PELC they can be contacted by either by email pelc.feedback@nhs.net or telephone 020 8911 1130.
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Review titled Supporting staff during a difficult time
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2023
The maternity and bereavement services were amazing throughout my pregnancy. They supported me when I had to give birth, to my sleeping baby, and gave me all the information I needed during that time. Once I was discharged, the aftercare continued on. I am forever grateful for their services.
Visited Maternity services on September 2023
Review titled Queen's Hospital
Replied on 15 January 2024
Thank you so much for your kind words, I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us.
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Review titled A&E Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Visited A&E and entered a world of chao's and confusion. No structure or apparent systems in place. Had to follow red marks on the floor for what seemed like ages. In the waiting area, blood tests taken, personal questions asked Infront of others, ppl left on trolleys, ppl being sick, left bleeding, being arrested, what a nightmare. I was then asked to move to another dept within A&E by a porter. No explanation as to why. On a Saturday night I found out only 2 Drs we're working with numerous people waiting. After four hours I asked how long the wait would be and was told possibly another five hours. How ironic, I'd only just came out of surgery on Thursday and was in to much pain, to sick to sit and wait. I had no choice but to leave and ask for help elsewhere. A&E needs to be organised where the public feel confidence in the service provided. More professionalism needs to be taken in organising functional working systems, providing and supporting the right amount of staff to meet demand and to be more professional in offering a quality of service to all concerned. If I were a medical professional working at Queen's hospital, not only would I go on strike, I'd resign. You can't expect staff to work in those conditions. To the general public, I'd advise you to find another A&E outside the area. This one needs closing, reviewing, new systems in place that not only work, but work well. Both medical staff and the general public deserve better!
Visited Accident and emergency services on September 2023
Review titled Queen's Hospital
Replied on 29 September 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Clinical Group Director of Nursing
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Review titled Can’t fault them
Rated 5 stars out of 5
by Danielle - Posted on 22 August 2023
We had to visit A&E with our daughter today and was sent to the emergency children’s department. My daughter is 3 and has special needs. Every member of staff we saw was friendly, supportive and understanding. Nothing was too much to ask and they went above and beyond to make her as comfortable and content as possible. Thank you so much for making this visit a little easier for us.
Visited Accident and emergency services on August 2023
Review titled Queen's Hospital
Replied on 01 September 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing ED and Acute Services
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Review titled Had nothing but support from Queens
Rated 5 stars out of 5
by Maureen Knight - Posted on 17 October 2023
Thank you for the care and attention my husband and our family received from Queens and Goodmayes. A&E majors department certainly, due to being drastically understaffed was not a pleasant experience they are so understaffed and have so much to deal with with the lack of staff and resources. We would like to see the professionals involved with a patient liaising with each more effectively. Different departments would tell different information. The mental health team, surgical and OT do not always speak from the same book. It is confusing for patients families and sometimes worrying. We were advised to speak to the discharge team who also told us incorrect information. We have nothing but praise for the nursing my husband received from all staff doctors ,nurses , dementia department and palliative care department and pal office we could not have wished for more. Thank you from the bottom of our heart.
Visited Dementia Services on August 2023
Review titled Queen's Hospital
Replied on 20 October 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care whilst in our ED department. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us.
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Review titled UTC Wait Time Over 7 Hours
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
Urgent treatment care". Wasn't very urgent at all. I needed a blood test and results from a nurse. All of this took about 10 minutes but it took over 7 hours from walking into the hospital, waiting for a nurse, to leaving. I suspected a bloodclot on my leg which turns out I may possibly have. And when the nurse spoke to me regarding the results they didnt know why my leg was injured, or even check it for symptoms of a bloodclot. I came out not feeling confident on the nurse or UTC department at all.
Visited Don't know on August 2023
Review titled Queen's Hospital
Replied on 25 August 2023
Thank you for making us aware of the experience you received in the UTC, this service is outsourced by another NHS Provider PELC they can be contacted by either phone 020 8911 1130 pelc.feedback@nhs.net.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust