Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2023
I attended at 16.15 and was referred to utc for a dressing change as District nurse team have not been in touch.after waiting 1&1/2 hours I was seen but the nurse thought there was an infection so I was referred back to a&e. I was seen within 1/2 for triage and asked to take a seat and wait to be called for blood tests. It took till 2am (a wait of 7 hours) the next for the bloods to be taken . The nurse did apologise for the long wait and said she was going to raise tonight’s issues with her manager as it was not good enough. A further hours wait and I was seen by a doctor who said my bloods were ok but there maybe an infection so I was prescribed Flucloxacillin and discharged at 3.30 am. Whilst I understand doctors were on strike and the dept was very busy I find the timing if all this deplorable. Because of lack of sleep I now have a day off and lose pay . Are these waiting times representative of a normal day in A&E or did I just land on a bad day. As I write this the district nurses still have not been in touch so I may have to attend again for dressing change wondering how long this time!
Visited Accident and emergency services on October 2023
Pilgrim Hospital has not yet replied.
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Review titled Exemplary care
by October2023 - Posted on 30 October 2023
I was admitted with a swollen and infected gallbladder and eventually had surgery. The staff on 1B on all shifts have been absolutely spectacular and are a credit to the hospital and to the profession. From the housekeepers, nurses, student nurse nothing has been too much trouble and they have all gone above and beyond to ensure I was supported and well looked after. Couldn’t have asked for better nursing care and as a nurse myself I can fully appreciate the pressures that wards can come with. I really feel this ward needs some recognition for their exemplary care and dedication to trust values.
Visited October 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 07 November 2023
Dear October2023 Thankyou so much for taking the time to share your experience with us. The team on 1B are really appreciative of the praise and feedback that they receive from patients. We strive daily to ensure all our patients are cared for to the highest standard. We hope that you are now recovering well at home. All the best Laura Hatfield Ward Sister- Ward 1B
Provided by Care opinion
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Review titled Convenient appointment
by wezenyp47 - Posted on 12 September 2023
I had a telephone appointment will the consultant about my sleep apnoea. As usual he was on time and very informative as to my condition. This is a much better system as it saves me a journey to the hospital which is 20 miles away and paying car parking for a 5 minute appointment.
Visited September 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 13 September 2023
Dear wezenyp47 Thank you for the positive feedback regarding your telephone appointment. We are happy you are satisfied with the service. Regards Sally
Provided by Care opinion
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Review titled Friendly staff
Rated 5 stars out of 5
by Michele Grunnill - Posted on 11 October 2023
Visited A@E on the 17th September in extreme back pain, although I was there a long time which you expect, due to so many people waiting, I cannot fault the service I received. I had a urine sample taken, blood tests, a CT scan and given medication for the pain. The Doctors, nurses and reception staff were very efficient, helpful, polite and friendly. Very much appreciated. Thank you. I don't know what we would do without the NHS.
Visited Accident and emergency services on September 2023
Review titled Pilgrim Hospital
Replied on 23 October 2023
Thank you for your valuable feedback regarding your visit to A&E, it is good to hear that we were able to accommodate your needs to isolate and that staff recognised this and implemented it. Your feedback has been passed onto the teams and is very welcomed at this time. Kind regads, Vikki Hoadley Sister
Provided by Care opinion
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Review titled Despite all of that the Health Care Assistant was so lovely
by Biscuits99 - Posted on 03 October 2023
I was admitted to the integrated assessment centre at Pilgrim Hospital from A&E early hours of Monday morning. My fiancé, who was with me at the time, asked the staff to get me a blanket as I was very cold. This didn’t happen and I kept waiting but in the end I had to ask again for a blanket when I next saw someone, which was a while later. I was moved to AMSS B side on the 3rd floor and the day staff were really lovely and accommodating and made me feel comfortable. Though the night staff just didn’t seem to care I kept mentioning about my cannula as it was sore, bleeding and starting to come out but they didn’t do anything about it and didn’t seem to care. The nurses looking after bay 14 the next morning also didn’t seem to care or even understand what I was saying and the cannula ended falling out and my arm is now left bruised and sore. Despite all of that the Health Care Assistant was absolutely lovely. She was so friendly and nice, made me feel extremely comfortable and she was extremely helpful and genuinely cared. She 100000% deserves a raise or something to recognise her amazing care.
Visited September 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled The whole team who dealt with the operation were fantastic
by Jan W - Posted on 04 October 2023
I attended the Pilgrim Hospital, for a small eye operation. I was seen on time and the whole team who dealt with the operation were fantastic.
Visited September 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled My stay
by runningyh68 - Posted on 09 October 2023
Went to the hospital for a CT scan and was sent to A and E. I had a good experience in A and E - they put me straight into the side-room to keep me safe and away from other poorly people who may but me at risk. I was then transferred to IAC and the staff was very friendly. Finally, I was brought to the Bostonian - they were absolutely faultless. I can't complain about anything. They've always listened to anything I've had to say and any worries and have always tried to help wherever they can. They really do listen to me and that's all I can ever ask for ... to be listened too. The staff are amazing and I feel lucky to have them taking care of me, but I'm looking forward to getting home to my son now
Visited September 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 23 October 2023
Dear runningyh68 Thank you so much for your kind comments. Regards Polly
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Review titled I cannot speak highly enough of the staff
by aquiladg58 - Posted on 29 September 2023
I've just had my second colonoscopy within a year.I cannot speak highly enough of the staff on the unit. They are knowledgable, friendly, sympathetic and kind. If you’ve got to have something like this done, these are the people to do it. Many thanks to everyone.
Visited September 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 23 October 2023
Dear aquiladg58 Thanks for taking the time to let us know that you were pleased with the treatment you received at Pilgrim Endoscopy unit. I will let the team know, take care, Endoscopy Matron
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Review titled Rudeness of Receptionist was mind blowing
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
Having attended this hospital on numerous previous occasions my opinion has never been high. However my visit to the x-ray dept I had hoped would be quite a pleasant experience as is usually the case. I turned up on Sunday morning in the department and although there was no one sat at the front desk there were 2 members of staff stood next to it chatting away. My presence was not acknowledged. I waited in total for 4 minutes for the conversation to end and then reluctantly the receptionist sat down at the desk and started typing from the letter I had placed on the desk. Not so much as a friendly "hello, how can I help you" which I normally get greeted with on previous visits to the department. There was complete silence until she eventually asked me my name. I then nudged the letter a bit further in case they could not see my name and at the same time told them my name. At which point, miraculously the receptionist finally spoke, or should I say raised their voice at me and said "I need to check your details". This was accompanied by a very dirty look and to be honest a most unpleasant experience totally unwarranted as all I had said was my name which is what I was asked. If this interaction had been witnessed by a senior member of staff I am certain disciplinary action would have been taken, and if not, it should have been. Nobody should be on a reception desk if they can not greet the public courteously and this person certainly did not do this. This seriously needs looking into as the department is a busy one and see's a lot of people in pain, and apprehensive about x-ray's etc and I really would hate anyone else having to experience a first impression like this. The rest of the department experience was fine, but I am afraid the rudeness on the front desk yesterday soured my trip there. Either a course in Customer Care is maybe what this person is in desperate need of or a move from front of house.
Visited Don't know on September 2023
Pilgrim Hospital has not yet replied.
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Review titled Patience, empathy and compassion
by perseusky68 - Posted on 06 October 2023
Fantastic care - listened to, respected, patience, empathy and compassion from the start of the appointment to the end.
Visited September 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 09 October 2023
Dear perseusky68 Thankyou for feeding back to us, we are pleased you were happy with the care delivered by the team. Regards Abbi
Provided by Care opinion
Information supplied by United Lincolnshire Hospitals NHS Trust