Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful dont bother going
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
Waited at a and e for 7 and half hours when that was over we were told its now 9 and half hours thats a joke
Visited Accident and emergency services on April 2023
Review titled Northern General Hospital
Replied on 26 April 2023
We are sorry to hear that you recently experienced a very long wait at our A&E department. We aim to see patients as quickly as possible and prioritise based on urgency, however at very busy times this can mean that some patients have a long wait, which we are sorry about. The Emergency Department are exploring ways to improve the experience of patients attending and waiting in the department. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
Provided by Care opinion
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Review titled Orthopaedic
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2023
Been to see my consultant today 3rd April and not very happy has my wound has opened up and been like this for 3 weeks.i had a infection 3 weeks back and my skin was tight on the foot it’s opened the wound .it’s sore painful but been like that for 2 months.i have been off work for 11 weeks and my consultant wanted to put a cast on but I am back at work all so under plastic surgery too and saw the surgeon last week and has told me if not getting any better in a few months then contact them.i have had 2 operations on this toe and both have gone the same way .not happy at all.
Visited Orthopaedics on April 2023
Review titled Northern General Hospital
Replied on 14 April 2023
We are sorry to read about your experience and acknowledge your frustration related to your care and treatment. In order for us to investigate this issue for you, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details so that we can support and investigate your issue.
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Review titled Great service from this dept.
Rated 5 stars out of 5
by MARK PARKIN - Posted on 05 April 2023
Just spoke to a gentleman to order new cpap equipment. He was most helpful with arranging that and indeed arranging for a review of my condition. Much appreciated. This department has been excellent every time I have needed them.
Visited Respiratory Medicine on April 2023
Review titled Northern General Hospital
Replied on 17 April 2023
Thank you ever so much for taking the time to share this feedback. We are really pleased to hear that you have had a positive experience and felt well supported by your care team when you have needed them.
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Review titled Terrible Department
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
I had a bypass in November 2021 at Doncaster. Since moved to Sheffield. Doncaster were amazing and i cannot fault them one bit. Absolute hero's the lot of them. However the same cannot be said for Sheffield. I have never been spoken to the way i have today. I have been calling for 3 and a half weeks to speak to someone as im in a lot of pain, bloating, constant upset stomach and pain that feels like i have been winded that lasts all day that is crippling to the point that i am scrunched in a ball on the floor, sobbing gasping for air. I have not had one call back despite leaving numerous messages on their dedicated phone number, no reply to emails and the lines are never picked up. I had the misfortune of getting through to a person today who spoke to me like utter rubbish. I explained that i had been referred by the GP given the move and she said i hadn't and get back on to the GP. So for the last 3 and a half weeks why did no one else tell me this. I explained i think the problem may be my gallbladder and she was so rude. Clearly she has no clue that those that have weight loss surgery are prone to having issues with their gall bladder. She continued to speak over me, rude, ignorant and arrogant and just put the phone down on me. Is this how you treat patients. Thank god i didn't have my surgery at your hospital! Rude people, department who you simply cannot get hold of. Useless service. I wouldn't speak to anyone the way you spoke to me today. Shame on you.
Visited Bariatric surgery on April 2023
Review titled Northern General Hospital
Replied on 25 April 2023
Thank you for taking the time to share your experience, and we are really sorry to read about the difficulties you have been experiencing with making contact with the team involved in your care and then with the level of support received when you managed to make contact. We apologise that you felt you were not treated with respect and are disappointed to hear this, as Respect is one of our Trust's PROUD values which should govern our staff's behaviours. In order for us to look into this issue and seek to find a resolution for you, please contact our PALS team to formally raise this concern. They will ask you to share some personal details so that we can investigate this matter in detail. The PALS team can be contacted on 0114 271 2400 or by emailing sth.pals@nhs.net
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Review titled Amazing levels of service
Rated 5 stars out of 5
by Rich, Rotherham - Posted on 30 March 2023
I was transferred to NGH from Rotherham Hospital yesterday following a surprise heart attack last week. At every stage the staff were friendly and considerate, everything was explained, and I was invited to ask questions throughout the whole angiogram and angioplasty procedure. I was understandably anxious about this, but the team were so nice, skilful and caring that I quickly overcame my anxieties. It was fascinating to watch the op on the x-ray screen, and great to be able to interact with everyone concerned- they made me feel I was almost part of the team, rather than someone to talk over while they worked. Staff in the preparation/recovery suite were every bit as thorough, friendly, competent and caring. Even the ambulancemen who carried out my transfers were friendly, respectful and highly competent. If my heart should need further attention, this is the team I would choose to give it. Ten out of ten, five star review, gold award.... they are worthy of them all! Thank you so, so much!
Visited Cardiology on March 2023
Review titled Northern General Hospital
Replied on 14 April 2023
Thank you for taking the time to share this great feedback. We are pleased to hear that you were well looked after by our staff and felt included in discussions about your care and treatment, and will pass on your thanks. Wishing you a speedy recovery.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Today the hospital was in lockdiwn due to aserious incident. We could not access the entrance. Both my husband and I in separate instances were helped by members of staff to navigate another way into the hospital to see our terminally ill relative. Both went out of their way to help. A big thsnkyou.
Visited Don't know on March 2023
Review titled Northern General Hospital
Replied on 27 March 2023
Thank you for taking the time to share feedback about your recent experience at the hospital. We are pleased to hear that staff were helpful and assisted you with finding your way and glad that you managed to get into the hospital to visit your relative on that day.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
I showed up early to my appointment and was seen almost immediately. The physiotherapist I saw for my ACL injury was welcoming and warm. Throughout the appointment he asked a variety of questions and was very open and engaged. Before and during each test on my knee the physio explained why he was doing each experiment and what he was looking for giving me the right amount of information and having a chance to ask questions of my own. Could not have had a better interaction with a health care practitioner understanding both me and my condition. Many thanks to this hospital and the workers.
Visited Podiatry on March 2023
Review titled Northern General Hospital
Replied on 13 March 2023
Thank you for taking the time to share this great feedback. We are pleased to hear that you were provided with clear and helpful information and felt able to ask questions and your overall positive experience of your care. Wishing you all the best with your ongoing recovery from your injury.
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Review titled Heart and soul
Rated 5 stars out of 5
by Mr Shaun Hammonds - Posted on 05 April 2023
Chesterman 1 staff members you are a credit to the nursing profession. I was look after from start to finish with such compassion and care. Thank you very much for your support.
Visited Cardiology on March 2023
Review titled Northern General Hospital
Replied on 17 April 2023
Thank you for taking the time to share this great feedback. We are pleased to hear that you were well looked after by our staff and, and will pass on your thanks to the team on Chesterman 1.
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Review titled Great service, surgery and exceptional care.
Rated 5 stars out of 5
by Trevor Brown - Posted on 07 April 2023
I had a heart attack, noon 27th March at home in Chesterfield. Taken to cri then blue lighted to northern general. Immediately treated by the surgeon and his staff who I guess saved my life. Stent fitted, transferred to ward where all the staff, nurses etc were exceptional. No one could have asked for better care. A huge thank you
Visited Cardiology on March 2023
Review titled Northern General Hospital
Replied on 17 April 2023
Thank you for taking the time to share your feedback about your recent experience. We are pleased to read that you were well looked-after, and want to wish you all the best with your recovery.
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Review titled Orthopaedic/fracture clinic
Rated 5 stars out of 5
by Samantha smith - Posted on 18 February 2023
It’s been 5 weeks since my toe surgery and the wound is not heeling well so my consultant placed my foot in to a cast on Tuesday 14th February because the orthopaedic shoe I was given has been rubbing on my toe making it sore swollen.i went back on the 17th February and had another cast on to have it taken off again due to the cast rubbing my toe so the plaster nurse put padding all round my toe and put the cast over it I am still having a lot of pain in the toe plus had some my histology reports which plastic surgery may be involved if it does not heel well.i am still on strong pain relief and have pain in my left leg.the nurses in the plaster room are really nice and put you at ease because I have never had a cast on before and if any problems you can phone and go straight up.
Visited Orthopaedics on February 2023
Review titled Northern General Hospital
Replied on 27 February 2023
Thank you for taking the time to share your recent experience of our care. We are sorry to read about your difficulties with your recovery but hope that your healing process continues to be supported well by our teams. We are pleased to hear that the nursing care you have received has been good. Thank you and take care.
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust