Northern General Hospital - Ratings and reviews
Reviews
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Review titled Care at its best
Rated 5 stars out of 5
by Ian Green - Posted on 11 August 2023
It was clear throughout my stay that I was in the care of a welcoming, friendly and professional team who made it seem that their sole purpose was to inspire my recovery from my accident in the shortest time - yet every other patient must have been similarly motivated such was the team's enthusiasm. When I was suffering a loss of confidence I was continually re-assured and even the criticism was good-hearted. The only downside was the pressure exerted on me to vacate the bed. Strangely this first arose when I was suffering a period of hypotension, had little confidence regarding my mobility and was certainly not suitable for safe discharge. My wife and I had a proposition for my discharge but it seemed that only the hospital's plan was acceptable so the pressure continued. Fortunately, however, thanks to a perceptive, skilful and flexible tradesman, we were able to make changes at home and test them to ensure that all safety issues were covered. I was therefore able to be discharged, probably some 48hrs earlier than following hospital strategy. I was able to save a not insubstantial sum of money and the stress and hassle of purchasing new furniture along with the removal/storage of existing furniture. More importantly, I returned home to continue my recuperation in near-normal circumstances - a huge psychological bonus. Overall, I felt that I was in best place and could not have received better care. Thank you Team NGH, you were superb!
Visited Orthopaedics on August 2023
Review titled Northern General Hospital
Replied on 11 September 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really pleased to read that you felt well cared-for and that staff were reassuring and encouraging, to help support your recovery. We are sorry to hear that it felt like there was some pressure for you to be discharged, and are glad to hear that you were able to make relevant adjustments at home to allow you to be discharged home safely and continue your recovery in a comfortable environment for you. Once again, thank you for sharing this feedback and wishing you all the best with your recovery.
Provided by Care opinion
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Review titled Fantastic care and service
Rated 5 stars out of 5
by Sally Griffiths - Posted on 10 August 2023
I recently had a colonoscopy in the endoscopy unit at the Northern General Hospital. I was nervous about the procedure, however found the staff so reassuring and caring from start to finish. Special thanks to the 3 wonderful staff members who cared for me during my procedure. I’m not sure I would have got through it without your kindness, easy conversations, humour and reassurance. Truly appreciated. You all work so hard. You made this scary experience possible for me, treated me as an individual and with genuine empathy and professionalism. What a team. Thank you very much for looking after me :)
Visited Colorectal cancer services on August 2023
Review titled Northern General Hospital
Replied on 11 September 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and was treated with kindness and empathy to help you during what was a scary experience for you. Wishing you all the best with any ongoing care.
Provided by Care opinion
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Review titled Amazing care
Rated 5 stars out of 5
by Karen Young - Posted on 26 July 2023
I arrived at the hand clinic for orif surgery on 10th July. From the moment I walked through the door everyone was so kind and efficient. I met the anesthetist and explained I wanted a nerve block. He was so kind and happy to agree to my request. Obviously I was nervous when I went to the anesthetic room. With humour and kindness I felt reassured and confident I was in safe hands. My surgery went without a hitch and tge surgeon answered my questions when I wanted to know what was happening. When I returned to the ward the nurse was kind and attentive. My situation changed after 15 minutes and I was in excruciating pain. I was given morphine and explained that I had been told my pain relief should have lasted for 15 hours. My pain did not abate so I asked the nurse to call the anesthetist which she did and I was then taken back for another nerve block. Within a very short time I was well enough to leave hospital. I want to thank everyone involved in my care on the day of my surgery. Everyone was so kind and understanding. It was a big operation and I was awake for the whole time so it was an ordeal. I feel so fortunate to have been treated at the northern general A week later I was still in a lot of pain and my hand look a misshapen. I called the ward and an emergency appointment was arranged. After another xray , a change of dressing and information about pain relief I left hospital again feeling content and knowing I was on the road to recovery. thank you
Visited Orthopaedics on July 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really pleased to read that you felt well cared-for and that staff were good throughout your admission and communicated well with you throughout your care both pre- and post-surgery. It's good to hear that you felt well looked-after at a time which must have felt quite stressful. We are also please to hear that your follow up care has been good, and any concerns you have had have been dealt with quickly for you. Once again, thank you for sharing this feedback and wishing you all the best with your recovery.
Provided by Care opinion
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Review titled Waiting for meds
Rated 5 stars out of 5
by Kathleen - Posted on 18 July 2023
Hospital care fantastic,doctors and nurses cleaning staff and the tea ladies fantastic, been a model patient and done everything asked of me and last night was told I was going home today, after having my leg amputated I was looking forward to get a good nights sleep, and then for the biggest disappointment was told yet again my meds wasn’t done so have to wait till tomorrow, my brother had this problem when he was in and it seems a regular occurrence, I will give the hospital 100% but the pharmacy needs looking at,
Visited Vascular surgery on July 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really pleased to read that you felt well cared-for and that staff were good throughout your admission. However, we are sorry to hear that you had a less positive experience with your discharge which was delayed due to your medication not being ready. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled First class care
Rated 5 stars out of 5
by Gordon Kitching - Posted on 05 July 2023
Recently, my wife attended the endoscopy unit for a routine colonoscopy examination. We were there in ample time for the appointment and she was treated respectfully, quickly and with a copious amount of care. Having been contacted to collect her by phone, I hastily drove down to the hospital. I couldn't find a parking place which made me anxious but managed to find a 'limited time' place close to the endoscopy ward. I went into the day care centre and explained my situation to which the lady on reception calmed me and said it was OK. I was then able to quickly find my wife who on the drive home, explained the considerable care she'd received throughout her treatment. Please pass on my deepest thankyou to everyone involved. Gordon Kitching
Visited Older people's services on July 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback with us about your recent positive experience. We are pleased to hear the good quality of care your wife received throughout her appointment. We are glad to hear that the reception team were also very helpful to you when you came to collect your wife and wanted to check whether you were ok to park where you had. Thanks again for sharing your positive feedback for the team. Wishing you and your wife all the best.
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Review titled Amazing staff
Rated 5 stars out of 5
by Cheri johnson - Posted on 17 July 2023
Just wanted to say a huge thank you to the staff on sac ward and firth 8 ward. The staff go above and beyond and always with a smile. I can’t thank them enough for the great care I received.
Visited Gastrointestinal and Liver services on July 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and was treated with care and a smile at all times during your stay. Wishing you all the best with any ongoing care.
Provided by Care opinion
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Review titled Poor Care
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Ward staff were/are appauling. Late is giving out pain relief ending in patients being in severe agony is disgusting. They have attitude problems. If you don't care then change careers!!! I will never go to this hospital ever again the sooner my loved one is out thats it
Visited Don't know on June 2023
Review titled Northern General Hospital
Replied on 20 June 2023
Thank you for taking the time to share feedback about your loved one's experience of care at Northern General Hospital. We are sorry to read that you have not had a good experience with staff, and have experienced delays to pain relief. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you and offer support with this concern. We are currently undertaking an audit and patient experience survey around acute pain management, and will be using the results of these to take relevant actions across the hospital to improve acute pain management for our patients.
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Review titled Marvellous attention and attention
Rated 5 stars out of 5
by Colin helliwell - Posted on 15 July 2023
My husband split his head open and was taken by ambulance to hospital and from the very beginning the care was marvellous .To say it was such a deep wound it has healed great and after only two weeks is hardly recognisable .The young doctor and nurse who attended him and stitched his head was so attentive and caring Everyone was marvellous from beginning to end Thankyou so much . Doreen helliwell Colin’s wife.
Visited Accident and emergency services on June 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thanks ever so much for taking the time to share your experience. We are pleased to read that your husband had a positive experience and our staff provided high quality care to him and that his wound is healing well. Wishing you and your husband all the best.
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Review titled Outstanding Sdec and A&E
Rated 5 stars out of 5
by Lorna Rainey - Posted on 24 May 2023
After a horrendous experience at the Hallamshire can I send grateful thanks to the more sensible, kind and understanding teams at A&E on the evening shift on the 23rd of May and the outstanding care given by the Sdec team on the 24th. Your all Angels, pity others can't follow your lead.
Visited Accident and emergency services on May 2023
Review titled Northern General Hospital
Replied on 26 May 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really pleased to read that you were well cared-for by the teams in A&E and SDEC and that staff were kind to you. However, we are sorry to hear that you had a less positive experience at the Royal Hallamshire Hospital. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Orthopaedic
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
I was discharged from orthopaedics in may after having toe surgery.I am currently still having problems with heeling process and having a lot of problems with pain in the toe and the bone.I am currently waiting for a plastic surgery appointment but heard nothing yet.still having on going bleeding from the wound but pain is the worst and currently taking really strong pain medication.
Visited Orthopaedics on May 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really sorry to hear that you are having difficulties with the healing process and still in a lot of pain, and have not heard anything about an appointment with the plastic surgery team yet. So that we can look into this for you, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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