New QEII Hospital - Ratings and reviews
Reviews
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Review titled Great practice.
Rated 5 stars out of 5
by Stan Wise - Posted on 09 September 2023
I was seen promptly and dealt with on time and there was no unnecessary waiting about. The staff were brilliant and very friendly. I cannot praise them highly enough.
Visited Ophthalmology on August 2023
New QEII Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Gerald Jeffries - Posted on 19 August 2023
Having been referred to go here after calling 111 I arrived with a friend. After telling the receptionist why I was here due to 111 advising care within the next two hours I was told to take a seat. I only waited about 5 minutes and was called through to a nurse that examined me, and a doctor after another five minutes. Tests were conducted, wound cleaned, dressing applied, and antibiotics given immediately to take home. Advice was given for future treatment and notes electronically sent to my GP. Each staff member was friendly, compassionate and caring . The whole process of arriving was efficient and I left within 40 minutes of arriving. I would not hesitate to use this service again . Many thanks to the staff on duty this evening .
Visited Urgent Treatment Centre on August 2023
New QEII Hospital has not yet replied.
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
Great staff. Wonderful doctor. A really wonderful efficient service. Thoroughly recommended. Fabulous alternative to an and e.
Visited Urgent Treatment Centre on July 2023
New QEII Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by zuhair - Posted on 10 July 2023
I went to the first floor eye dept for diabetics. I was treated so pleasantly that I just felt I needed to leave a review of how pleased I was with the service.
Visited Don't know on July 2023
New QEII Hospital has not yet replied.
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Review titled Blood Test Department abrupt receptionist.
Rated 3 stars out of 5
by Anonymous - Posted on 04 July 2023
Today I witnessed just as the department was beginning to open the person in reception speaking very abruptly to three separate people who had not given her any cause to whatsoever. Two of these elderly people. I noticed the standard ‘We don’t tolerate abuse’ poster and rightly so but surely this works both ways. Kindness costs nothing and this behaviour reflects badly on the department and the hospital. This was at 8am. Goodness knows what it will be like later in the day. I felt I had to bring this up on behalf of everyone.
Visited Don't know on July 2023
New QEII Hospital has not yet replied.
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Review titled Excellent Department
Rated 5 stars out of 5
by John Steele - Posted on 11 August 2023
I had a colonoscopy procedure today and from start to finish it was carried out very professionally, the nurses were fantastic, i was treated with kindness and empathy.
Visited Don't know on July 2023
New QEII Hospital has not yet replied.
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Review titled Great medical but terrible receptionists.
Rated 2 stars out of 5
by Allan Warburton - Posted on 06 June 2023
Firstly, I came here with breathing difficulties and the nurse and doctor I saw were amazing. Absolutely 10/10 so thank you to those two. But why is it always the receptionists that let these places down? When I turned up, there was a guy being told off and sent back to the queue because he hadn’t been called forward. To be fair, there is a sign but it’s one of many, looks predictably primary school and just blends in with all the other rules and regs. Secondly, the receptionists are almost inaudible. I’m 34, english is my first language and my hearing is perfect. Becausee there were two receptionists and the other one was shouting up through the screen much louder than the lady I was speaking to, I couldn’t hear. To say ‘pardon me’ a couple of times seemed to wind up the receptionist. The receptionist sitting so low down, behind a screen and competing with someone else to be the loudest is farcical. Im imagine that for anyone with hearing problems would really struggle. Queuing system looks like an after thought when they built the place and they’ve thrown up a couple of screens. Perfect for a temporary emergency but pretty tragic got a permanent solution. The only bad thing about the nurses is they won’t let the door shut when they call names of people and no one can hear them because the door isn’t near the waiting room and they mumble.
Visited Urgent care centre on June 2023
New QEII Hospital has not yet replied.
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Review titled Disappointing every 4 weeks
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2023
At my 8 week appointments for antenatal care, you need to complete blood and urine tests. The blood was unable to be tested 5 times! Meaning I needed to wait for hours to repeat the same test and not receive any results until 16 weeks and this is only when I asked for them. At 12 weeks, my scan was more painful than anything else and the midwife left me with a friction burn on my stomach. I was then told due to my negative blood type my body may be attacking my baby and given a leaflet, that’s it. At 16 weeks, I was to compete the Fetal dna blood test which was unable to be tested - not surprising as this is now common for me at QEII. I rebooked to complete the test and when I attended the appointment there was nothing on the system so the blood test could not be completed. Now I am waiting for a midwife to return my call to book the blood test and go to lister to have it completed, I don’t trust QEII anymore. I have never seen the same midwife twice, information is sparse and most of it I have found out through a friend that is a midwife or through my own research. Not the experience I had hoped for during my first pregnancy.
Visited Maternity services on May 2023
New QEII Hospital has not yet replied.
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Review titled Excellent quick diagnosis of a rare condition
Rated 5 stars out of 5
by CA Witherspoon - Posted on 17 May 2023
Extremely impressed with the GP I saw at the urgent care centre. Was genuinely interested and concerned with presented symptoms. Carried out basic tests and gave a potential diagnosis of a rare condition and urgent immediate referral to another hospital, which resulted in me having an emergency operation for what could have been a life altering condition without urgent intervention. I am extremely grateful for the quick response and identification.
Visited Urgent Treatment Centre on May 2023
New QEII Hospital has not yet replied.
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Review titled Mixed messages, sometimes very rude
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
I am at the QEII for antenatal care. I have not seen the same midwife twice, and it is not clear which appointments are at the hospital and which are with the community midwife. We are hoping to have a home birth, but trying to get a straight answer about how to arrange this has been close to impossible. First midwife was very supportive, told us how it works and to ask closer to due date. Everyone else passing us from pillar to post. Today's midwife (28 weeks) was incredibly rude, saying "you don't get a choice" to a simple question (she had invited us to ask questions), and everything she said contradicted previous information. No clear guidance at all, and no reason to behave like this with people.
Visited Maternity services on April 2023
Review titled New QEII Hospital
Replied on 30 May 2023
Thank you for leaving your feedback, please see a message below from our Head of Midwifery, Lesley Overy: Thank you for taking the time to provide us with your feedback. This is really important to us and I am very sorry to hear of your experience, this would not be our expectation for any woman using our Maternity services. I would value the opportunity to apologise to you personally and to discuss how we can work together to learn from your experiences and to make sure that you have the right support in place for the remainder of your maternity journey. Please contact me at your nearest convenience via l.overy@nhs.net. With kindest regards, Lesley