Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Helen M - Posted on 31 October 2024
We visited the urgent eye care unit today after a referral from my son's optician appointment. We had an appointment time but were seen before it by a triage nurse, the team who took photos of my son's eye and the doctor. In all, these three parts took less than an hour. I am so impressed. Each team made my son (aged 6) feel calm and explained everything to me clearly. I've never had a bad experience here on the few occasions I've visited different departments. Thank you to everyone for looking after my son today.
Visited Don't know on October 2024
Lister Hospital has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Susan Mckay - Posted on 19 March 2025
I had my treatment which I thought at the time went very well, however 2 months later I suffered with backache on a daily basis and became incontinent. This has had an impact on my day to day living. I have had to follow appointments cancelled. I have attended the walk in clinic where I was sent to the Maternity department. The doctor himself was very nice hut after he examined me he said he couldn't see a problem but then again I am no expert. Left there feeling deflated. Visited my GP who used to work in the Gynaecology department and fitted a new ring. This has not made any difference as within a week I back to being totally incontinent and have a pain in my back as before. I have no faith in this department now and I really do not know how to get my issues resolved.
Visited Gynaecology on October 2024
Lister Hospital has not yet replied.
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Review titled Waiting time too long
Rated 2 stars out of 5
by Aoi - Posted on 17 September 2024
I went to the yellow zone for an outpatient appointment. Told my doctor was gonna be 10 minutes late. Surely that was going to be okay, right? Of course not. Was sat there waiting for over an hour, and even then, the doc didn't show up. The appointment I had was meant to be short... it took them 20 minutes longer. Will definitely be switching hospitals.
Visited Don't know on September 2024
Lister Hospital has not yet replied.
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Review titled Amazing staff!
Rated 5 stars out of 5
by Nazaret Fernandes - Posted on 01 September 2024
We attended children’s A&E on 01/09/2024, we arrived at around 10:15pm and were discharged at around 12:15am. Our reason for visiting was that my son had cracked his head open. My son is an autistic, non verbal child who does not like to be touched. The staff working that night were absolutely amazing with him. They showed a great level of patience and gave him a lot of comfort whilst he was having his cut glued shut. I have visited lister hospital many times and for various different reasons but the staff that were working that night, went above and beyond massively!! Taking an autistic child into a&e is never easy but thanks to the staff I didn’t feel on edge or stressed at all throughout our entire visit. Thank you again to the amazing staff. I massively appreciate everything that they did.
Visited Accident and emergency services on September 2024
Lister Hospital has not yet replied.
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Review titled Caring Staff
Rated 3 stars out of 5
by Angela Hounsell - Posted on 19 September 2024
Just wanted to thank staff in the Bancroft Clinic yesterday for being so very, kind, gentle and patient with my mum during a hysteroscopy. She has significant mobility issues and you really made, what could have been quite a traumatic experience for her, stress free and comfortable. Just wanted to thank you for your kindness and the great job you do. Thank you.
Visited Gynaecology on September 2024
Lister Hospital has not yet replied.
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Review titled Appointment system (outpatients)
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2024
Couldn’t change appt online as suggested so had to call the number on the letter. Over 1 hour on hold then get told that I needed to call cardiology directly to change the appointment. The system is a joke.
Visited Don't know on September 2024
Lister Hospital has not yet replied.
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Review titled Superb Staff
Rated 4 stars out of 5
by Helen - Posted on 16 September 2024
Thank you to AMU and Straithmore Ward staff who were so caring, kind and diligent in looking after my father. We could not fault the support, patience and understanding my dad received and we are so grateful for your professionalism and expertise. While the NHS is under immense pressure, you were a wonderful example of this deeply caring profession. Thank you.
Visited Accident and emergency services on September 2024
Lister Hospital has not yet replied.
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Review titled Excellent care throughout pregnancy
Rated 5 stars out of 5
by Natalie - Posted on 18 March 2025
The obstetrics and haematology team at Lister were wonderful in supporting me throughout my high risk pregnancy. I could not fault the care I had and have recommended Lister to friends for any future pregnancies.
Visited Obstetrics And Gynaecology on September 2024
Lister Hospital has not yet replied.
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Review titled Lack of common sense
Rated 5 stars out of 5
by Bruce Morton - Posted on 14 November 2024
I was scheduled for an appointment on a Friday in September but responded on the web-site that I was on holiday. An appointment was the booked for the following Monday! I again responded on the web-site that I was on holiday. I was then offered an appointment on 15th November, about 2 months later.
Visited Ear, Nose & Throat on September 2024
Lister Hospital has not yet replied.
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2024
The Lister Hospital is in a dire state. On Tuesday, 10th September 2024, I experienced appalling service. After being urgently referred by my local GP to the eye clinic, I received a call from the receptionist, who informed me that no doctors were available to see me that day and that I could only have an appointment in two days. Despite stressing the urgency of my situation, the receptionist showed no concern and instead suggested I visit the urgent eye clinic, which is open until 7:30pm. Upon my arrival, I was told that the staff were all on lunch and wouldn’t be back until 1:30 pm—a detail the receptionist failed to mention. After waiting, I was eventually seen by a triage nurse who displayed no personality, sympathy, or care. The nurse conducted a brief assessment, including reading letters from a distance, taking my blood pressure, and an eye pressure test. I was then told that my subconjunctival hemorrhage was normal and advised to take paracetamol for the pain I was experiencing, along with a suggestion that I’m probably not resting enough. Since then, my condition has worryingly worsened, and today, my appointment was canceled because the doctor is off sick. My new appointment isn’t for another week! At no point did the nurse listen to my concerns or acknowledge the frequency of my symptoms. The entire experience left me feeling that the staff at Lister Hospital are completely indifferent and lack any compassion. This, unfortunately, reflects the current state of the NHS at Lister—utterly uninterested in helping those in need.
Visited Ophthalmology on September 2024
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust