Castle Hill Hospital
Castle Road, Cottingham, HU16 5JQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled What’s great about the NHS
Rated 5 stars out of 5
by Dave Jackson - Posted on 21 April 2023
I’ve had many dealings with the NHS over the past few years, some good some not so good but my recent visit to the Urology Ambulatory ward ward 12 was first class. The staff were brilliant from the student nurse and the two other nurses I was treated by, credit where credit is due I found them to be calm, collected, knowledgeable, professional and friendly, I was put at ease and given quality treatment plus given the time to ask questions without feeling rushed. Please pass on my thanks to the staff for their efforts, they were and are everything that is great about our NHS, once again Thank you again
Visited Urology on April 2023
Review titled Castle Hill Hospital
Replied on 26 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers on the Urology Ambulatory Ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Knee Xray Appointment and Results
by Grannie J - Posted on 12 April 2023
After waiting since last August for a knee x-ray appointment, I finally had the x-ray in mid March. Now its April, I contacted my GP surgery and they are still waiting to receive my results. I am 79 years old and my knee pain has been getting worse over the past 18 months. I am originally from the States (I moved here in 1965), and am so very grateful for our NHS. It saddens me greatly that the system seems so broken. The wait has been very frustrating and it looks like the waiting time for knee surgery is up to a year. I had my x-ray at Castle Hill Hospital in Cottingham, East Riding of Yorkshire.
Visited April 2023
Provided by Care opinion
Review titled Castle Hill Hospital
Replied on 20 April 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in waiting for your x-ray results and follow up appointment. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Wonderful care
Rated 5 stars out of 5
by Dee46 - Posted on 28 March 2023
Just been in to Castle Hill Cardiology Day Care Ward for a cardiac ablation. The care I received from everyone was amazing. The senior nurse on the ward was wonderful and so were the rest of the staff. Everything was very carefully explained to me so I was very clear what to expect. I would like to say a really big thank you to everyone concerned
Visited Cardiology on March 2023
Review titled Castle Hill Hospital
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with Cardiology Day Care Ward staff. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Not another kid
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
I took my son to the Dermatology Department and before I'd even been checked in by the receptionist. A junior doctor who was stood only a few steps away turned to the nurses and said " oh good, another kid, my day just got worse". I couldn't believe what I was hearing and no one corrected her or apologised, even though she had 3 nurses stood near by!
Visited Dermatology on March 2023
Review titled Castle Hill Hospital
Replied on 30 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the dermatology department. We will ensure your comment is shared with the department management team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Not what it used to be
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2023
maxillofacial has really gone downhill over the past year. Staff feel dismissive and can just be really rude with no tact whatsoever. nowadays i feel uncomfortable getting just regular check ups. Even leave you waiting for hours in the waiting room to be seen, never used to be like this! it all just makes me feel like they don’t want me here and they have no interest in my treatment at all. really sad because this place used to be top notch even just a couple years back.
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Castle Hill Hospital
Replied on 30 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the maxillofacial department. We would like to share your comments with the department managerial team, in order to address the concerns you have raised. To enable us to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Regular Excellence
Rated 5 stars out of 5
by Revd Canon Ernest Hepworth - Posted on 25 March 2023
I have been receiving care and treatment in the Cardiology Department over several years, the last being an overall cardiac examination with various members of staff. I have received excellent care and friendly kindness always, over several years.
Visited Cardiology on March 2023
Review titled Castle Hill Hospital
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the cardiology department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Caring
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2023
The drs and all staff, from operating theatre to ward 11 were kind and caring and never in a rush to move on. Thank you for taking care of me and making me better- I truly appreciate it.
Visited Don't know on February 2023
Review titled Castle Hill Hospital
Replied on 10 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff involved in your care. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Daisy day hospital , extremely good service
Rated 5 stars out of 5
by Happy patient - Posted on 07 February 2023
The biggest asset this unit has is the staff, from admitting to discharging the whole afternoon was a really positive experience. Friendly, everything was explained clearly, nothing was too much trouble. Their reassurance to a nervous patient was marvellous. Don’t every be afraid to have treatment at this unit
Visited Urology on February 2023
Review titled Castle Hill Hospital
Replied on 03 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of the Daisy Day Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled NHS at its best.
Rated 5 stars out of 5
by Christine Dale - Posted on 05 February 2023
I had elective Parathyroidectomy surgery Feb 3rd. I cannot thank enough to all those involved in my procedure. So grateful to the Surgeon, to whom I had full confidence in that I knew I had the ‘best of the best, & to his assistant Surgeon, the anaesthetists, the theatre staff to & the staff on Ward 16, I thank you all.
Visited Ear, Nose & Throat on February 2023
Review titled Castle Hill Hospital
Replied on 02 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff who cared for you throughout your procedure and stay. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Steph - Posted on 22 February 2023
I have had a complicated tooth extracted in the Westwood suite and was terrified the staff were lovely and very professional. They made me feel very safe and confident in their abilities. I would like to thank them for their kindness
Visited Dentistry and Orthodontics on February 2023
Review titled Castle Hill Hospital
Replied on 03 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Westwood Suite. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust