Castle Hill Hospital
Castle Road, Cottingham, HU16 5JQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Steph - Posted on 22 February 2023
I have had a complicated tooth extracted in the Westwood suite and was terrified the staff were lovely and very professional. They made me feel very safe and confident in their abilities. I would like to thank them for their kindness
Visited Dentistry and Orthodontics on February 2023
Review titled Castle Hill Hospital
Replied on 03 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Westwood Suite. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Excellent treatment
Rated 5 stars out of 5
by Canon Ernest Hepworth - Posted on 09 January 2023
I attended the department of Radiology for an MRI and received the uttermost care by a friendly highly competent team. Thank you all very much.
Visited Diagnostic Physiological Measurement on January 2023
Review titled Castle Hill Hospital
Replied on 12 January 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the MRI team. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Caring and efficient Dept
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
I was there for a cardiology MRI.All the staff were great, polite and really caring.I have been before and they were so busy this time seemed slightly less so but they did not rush me and just very professional and caring
Visited Don't know on January 2023
Review titled Castle Hill Hospital
Replied on 12 January 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the MRI Department staff and manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic team
Rated 5 stars out of 5
by Chloe - Posted on 18 March 2023
I had surgery on the 17th January for the extraction of all of my wisdom teeth. I bled for sometime after and did wake with a headache so I took some paracetamol. That was the only pain relief I needed. I had very minimal swelling and zero pain the day after and was still able to go to University and study. On the 19th of January I had no swelling it had completely gone down and no pain. You wouldn't have even known I had surgery. Could not recommend this team enough to allow me to have a pain free recovery. This meant I could still sit my exam on the 19th with no pain. 100% recommend! Brilliant nurses, anesthetists, surgeons, doctors and everyone else on the team that day
Visited Oral and Maxillofacial Surgery on January 2023
Review titled Castle Hill Hospital
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients. We will ensure your kind comments are shared with the surgery team at Castle Hill Hospital If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Disgraceful breast cancer aftercare
Rated 3 stars out of 5
by Anonymous - Posted on 17 March 2023
I had a lumpectomy on 28 November, I had to wait until 2 February for an Oncology appointment at which point I was advised that my ct scan and radiotherapy treatment would not begin until possibly mid April, after ringing back in March I was further told it would be end April, they are now not guaranteeing I will be finished my treatment by mid May. The regulated guidelines for radiotherapy treatment after breast cancer operations is 3-6 weeks, I have now been waiting 4 months and still no nearer being finished. I think it is absolutely disgraceful that cancer patients are having to wait this long. I appreciate there are people more seriously affected by cancer than me and they need sooner treatment but come on get your act together. I have to say that being diagnosed and operated on was excellent service but the aftercare stinks.
Visited Oncology - Clinical on January 2023
Review titled Castle Hill Hospital
Replied on 30 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your wait for radiotherapy treatment and appreciate this must be distressing for you. We would like to share your comments with the department managerial team, in order to address the concerns you have raised. To enable us to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Unable to get dietary requirements on ward 14
by MichaelKn - Posted on 14 February 2023
I am on a gluten-free diet and certain members of the catering staff have been giving me foods that are not gluten-free or that contain tomatoes. I have reflux caused by a hiatus hernia and must avoid tomato based products and find that a gluten-free diet is better for the reflux. I don't always get what I ask for, having been provided with a special gluten-free protein rich diet sheet. I have special cereal which I provided myself and the caterers prefer to fob me off with the gluten variety even though I have asked them to give me what I have provided. Also, I was refused when my dad brought a ready meal in to heat up for my evening meal, saying they aren't allowed to heat things up from home brought in by visitors. What is needed is a kitchen where visitors can heat things up for loved ones who have to stay on this ward. I was left in tears as I didn't have anything to eat that night. There is one caterer who is lovely, who went out of her way to make sure I got what I wanted from a special diet sheet, who I can't fault but otherwise I was left feeling as if no one cares or is bothered about me. It's as if I am too much trouble.
Visited January 2023
Provided by Care opinion
Review titled Castle Hill Hospital
Replied on 03 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience on the ward at Castle Hill Hospital. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by David - Posted on 07 December 2022
I attended Colonoscopy department on Monday 5th December I found everybody involved calm and considerate and went through the procedure with no discomfort. Thank you.
Visited Colorectal cancer services on December 2022
Review titled Castle Hill Hospital
Replied on 12 December 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the colonoscopy department staff and their manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Communication
Rated 3 stars out of 5
by Mark - Posted on 14 December 2022
December 14. ENT Castle Hill Cottingham. Appointments were delayed. A ‘1 hr delay’ was written onto a white board near reception. The delay turned out to be over two hours. It would be better practice for the receptionists (2) to come into the waiting area and tell the patients that there was a delay, perhaps every twenty minutes. Or even tell them on arrival. This would give a less stressful experience at little cost to ENT staff.
Visited Ear, Nose & Throat on December 2022
Review titled Castle Hill Hospital
Replied on 09 January 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the ENT Department. We will ensure your comments are shared with the ENT team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Exceptional staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
Volunteers made navigating the hospital easy, staff were very caring and compassionate and made sure I was comfortable while waiting. Satisfied with the medical evaluations, advice and care I was given.
Visited Urology on December 2022
Review titled Castle Hill Hospital
Replied on 09 January 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Patient Experience Team, Volunteer Manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic staff
Rated 5 stars out of 5
by Lisa Kinch - Posted on 17 November 2022
I visited your department today and have to say how lovely the doctor and nurse was that I saw. Really calm very professional and explained everything in detail to keep me calm. I have to admit I was a little worried before hand but they both made me feel very calm. Excellent care from excellent staff .
Visited Ear, Nose & Throat on November 2022
Review titled Castle Hill Hospital
Replied on 24 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share your kind comments with the staff who looked after you so well and would welcome details of the department/team you went to see, to enable us to do this. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust