Castle Hill Hospital - Ratings and reviews
Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Lauren - Posted on 02 September 2023
Amazing, friendly, attentive staff put me at such ease as this was my first ever hospital stay! The ward and room I had were wonderful as was the food on the ward. Could not ask for anything more, to see such bubbly smiling staff during these difficult times was incredible. God bless the NHS
Visited Ear, Nose & Throat on August 2023
Review titled Castle Hill Hospital
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share you kind comments with the staff involved in your care. In order to do this, please contact our Patient Advice and Liaison Service (PALS) and provide further information. They can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Superb Staff and Treatment.
Rated 5 stars out of 5
by Robert Henry wardell - Posted on 31 July 2023
I had to visit the Breast Department for a Mammogram and Ultra Sound Query a lump near my Lymph Glands under my right arm, from the Reception Staff to the first Nurse who examined me first to the Radiologist who performed my Mammogram to the Lady who performed my Ultra Sound I was treated with Care, Compassion and Patience, I want to say a Big Thank you to you all although it was a worrying experience these Ladies did a magnificent job of making me feel comfortable. Many Thanks Bob Wardell.
Visited Breast cancer services on July 2023
Review titled Castle Hill Hospital
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Radiology manager and staff. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Kindness, care and efficiency
Rated 5 stars out of 5
by Rosemary A Vickery - Posted on 19 September 2023
I was amazed at the calm reassurance offered at my hysterectomy. Everyone who dealt with me was considerate and helpful . From admittance to discharge I felt confident and cared for. I'm astonished that with so many people to deal with the staff manage to make each individual feel their needs are important. NHS staff are simply the best ! I could not have received better care in a private hospital.
Visited Gynaecology on July 2023
Review titled Castle Hill Hospital
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the surgery team at Castle Hill Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Amazing people
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
Had to have a major operation and have to say every person I came into contact with was amazing,so highly skilled and so caring,so from the bottom of my heart I thank you all.
Visited Gynaecology on July 2023
Review titled Castle Hill Hospital
Replied on 27 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share your kind comments with the staff who looked after you. In order for us to do this, please can you contact our Patient Advice and Liaison Service (PALS) and provide more detail? They can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Michele Borrego - Posted on 07 June 2023
From the moment I stepped into the ENT department the staff were friendly, informative and kind and put my mind at rest with my procedure. The anaesthetists made me laugh and it was also nice to meet the surgeon before surgery. It was very clean and although I was very worried about going I would definitely recommend this important service to anyone needing help and I'm grateful for being able to have it done.
Visited Ear, Nose & Throat on June 2023
Review titled Castle Hill Hospital
Replied on 14 June 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with ENT Department and its manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Wonderful service
Rated 5 stars out of 5
by K.Danforth - Posted on 19 June 2023
Had a colonoscopy today for cancer follow up the whole experience was perfect the Doctor was top class puts you at ease and talks to you so the time passes quick.Wouldn’t be apprehensive to go again first class all the way
Visited Colorectal cancer services on June 2023
Review titled Castle Hill Hospital
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the doctor and the team at Castle Hill Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Pete Ash - Posted on 18 October 2023
All the staff went above and beyond from the catering assistants Cleaners and nurses. I could not have wished for a better care team
Visited Cardiology on June 2023
Review titled Castle Hill Hospital
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with staff at Castle Hill Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic people
Rated 5 stars out of 5
by William David Darlow - Posted on 21 June 2023
All the staff, non medical, medical and surgical went out of their way to make my stay as pleasant as possible. Their friendliness and thoughtfulness really helped to calm a stressful situation for me
Visited Ear, Nose & Throat on June 2023
Review titled Castle Hill Hospital
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to invite you to contact the PALS department so that further details of the departments that looked after you can be noted, so your compliment can be passed on. If you are able please contact our Patient Advice and Liaison Service (PALS) via one of the methods below. • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled What’s great about the NHS
Rated 5 stars out of 5
by Dave Jackson - Posted on 21 April 2023
I’ve had many dealings with the NHS over the past few years, some good some not so good but my recent visit to the Urology Ambulatory ward ward 12 was first class. The staff were brilliant from the student nurse and the two other nurses I was treated by, credit where credit is due I found them to be calm, collected, knowledgeable, professional and friendly, I was put at ease and given quality treatment plus given the time to ask questions without feeling rushed. Please pass on my thanks to the staff for their efforts, they were and are everything that is great about our NHS, once again Thank you again
Visited Urology on April 2023
Castle Hill Hospital has not yet replied.
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Review titled What’s great about the NHS
Rated 5 stars out of 5
by Dave Jackson - Posted on 21 April 2023
I’ve had many dealings with the NHS over the past few years, some good some not so good but my recent visit to the Urology Ambulatory ward ward 12 was first class. The staff were brilliant from the student nurse and the two other nurses I was treated by, credit where credit is due I found them to be calm, collected, knowledgeable, professional and friendly, I was put at ease and given quality treatment plus given the time to ask questions without feeling rushed. Please pass on my thanks to the staff for their efforts, they were and are everything that is great about our NHS, once again Thank you again
Visited Urology on April 2023
Review titled Castle Hill Hospital
Replied on 26 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers on the Urology Ambulatory Ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion