Castle Hill Hospital - Ratings and reviews
Reviews
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Review titled The car park paypoint
Rated 5 stars out of 5
by Peter Dunning - Posted on 28 November 2023
I took an outpatient for treatment at 19.00 on Friday 24th November, and found the paypoint machine very difficult to manage. To enter my car registration mumber I had to bend down and turn on the flashlight on my mobile phone to see the buttons. Without doing this I would not have been able to complete the process. Why not have everything at eye level?
Visited Don't know on November 2023
Castle Hill Hospital has not yet replied.
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Review titled Great department
Rated 5 stars out of 5
by Richard muir - Posted on 25 November 2023
This morning I had an ultrasound and colonoscopy, the staff were helpful, quick appointment times, thank you all staff for putting me at ease
Visited Urology on November 2023
Castle Hill Hospital has not yet replied.
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Review titled Pharmacy Services
Rated 5 stars out of 5
by David Spence - Posted on 30 November 2023
I received exemplary treatment in the Orthopaedic Ward 9 during my stay for a full knee replacement . From the pre assessment appointment to the actual surgery and post surgery care I could not fault the staff and the facilities. That being said the shine was taken off my stay whilst waiting for my medication from the pharmacy. As you can imagine I was very keen to get home and start my recuperation. Unfortunately, My wife and I had to wait for almost 5 hours before my medication arrived. Please note that this is not a complaint against the pharmacy per se but more related to the service that was supplied . I have no doubt that they are always busy but I was given the strong impression that waits of this length or longer were not uncommon . This leads me to the conclusion that a review of the service is needed with a view to cutting waiting times.
Visited Orthopaedics on November 2023
Castle Hill Hospital has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
I had a ultrasound on my kidneys I was apprehensive but I was made at ease, the staff were brilliant
Visited Oncology - Clinical on November 2023
Review titled Castle Hill Hospital
Replied on 23 November 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the ultrasound department staff at Castle Hill Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Gill Dixon - Posted on 12 October 2023
From the moment of doubt. Through to diagnosis and surgery, the centre has been fantastic. It should bevysedcss a template for all care. Kind. Informative. Speedy. Efficient. Well organised and unhurried. I feel very lucky to have been referred there.
Visited Breast cancer services on October 2023
Review titled Castle Hill Hospital
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the nursing team at Castle Hill Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Elaine Perry - Posted on 17 August 2023
Visited this department today 17/8/2023 very nervous and apprehensive. The consultant and nurse were both very considerate and immediately put me at ease . Excellent experience, it felt good to know that you were with people that cared and you was not just another patient. I would have liked to have named the Consultant very pleased with the manner in which I was treated. Thank you
Visited Ear, Nose & Throat on August 2023
Review titled Castle Hill Hospital
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share you kind comments with the staff involved in your care. In order to do this, please contact our Patient Advice and Liaison Service (PALS) and provide further information. They can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Castle Hill Breast Screening Unit
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
Made an appointment 3 days ago, attended today. Very pleasant receptionist, reassuring and professional. Seen within minutes of arrival even though early. Very professional and gentle radiographer, who carried out the screening efficiently and reassuringly. She also explained the parking payment system to me, which was a relief. Castle Hill is as good, probably better, than any private facility. Excellent service. Thanks to our wonderful NHS and our excellent local services.
Visited Breast cancer services on August 2023
Review titled Castle Hill Hospital
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Breast Screening Unit. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Chris Bennett - Posted on 23 April 2024
I was referred to this department having been diagnosed with two areas of Basal Cell Carcinoma. The consultant was extremely friendly with a nice sense of humour and explained everything. In November 2023 I attended for an operation to remove the two areas, one needing a skin graft. The surgical team were absolutely superb, all extremely friendly and extremely easy to talk to. They made the whole thing totally drama free. The after care, removal of dressings etc was excellent and my final discharge interview in April this year was carried out by an extremely friendly and pleasant lady. The whole thing was handled extremely professionally with great care and appropriate humour which made a sort of pleasant experience of an unpleasant condition. Highly recommended
Visited Plastic surgery on August 2023
Castle Hill Hospital has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Lauren - Posted on 02 September 2023
Amazing, friendly, attentive staff put me at such ease as this was my first ever hospital stay! The ward and room I had were wonderful as was the food on the ward. Could not ask for anything more, to see such bubbly smiling staff during these difficult times was incredible. God bless the NHS
Visited Ear, Nose & Throat on August 2023
Review titled Castle Hill Hospital
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share you kind comments with the staff involved in your care. In order to do this, please contact our Patient Advice and Liaison Service (PALS) and provide further information. They can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Superb Staff and Treatment.
Rated 5 stars out of 5
by Robert Henry wardell - Posted on 31 July 2023
I had to visit the Breast Department for a Mammogram and Ultra Sound Query a lump near my Lymph Glands under my right arm, from the Reception Staff to the first Nurse who examined me first to the Radiologist who performed my Mammogram to the Lady who performed my Ultra Sound I was treated with Care, Compassion and Patience, I want to say a Big Thank you to you all although it was a worrying experience these Ladies did a magnificent job of making me feel comfortable. Many Thanks Bob Wardell.
Visited Breast cancer services on July 2023
Review titled Castle Hill Hospital
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Radiology manager and staff. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion