Yaxley Group Practice
Landsdowne Road, Yaxley, Peterborough, Cambridgeshire, PE7 3JLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Yaxley Group Practice.
Reviews
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Review titled Really good surgery
Rated 5 stars out of 5
by Sue Allen - Posted on 10 December 2024
Was called 10 mins before my appointment time. Reason for blood test explained with advice for obtaining results. Friendly nurse making me feel comfortable and relaxed
Visited December 2024
Review titled Yaxley Group Practice
Replied on 10 December 2024
Dear Sue, Thank you for your fantastic review and 5-star rating. We are so pleased to hear about your positive experience during your recent visit. It is wonderful to know that you were called ahead of time and that everything was clearly explained to you. We are especially glad that our nurse made you feel comfortable and relaxed throughout your appointment. Your feedback is greatly appreciated and will be shared with the team – it is always lovely to hear when our efforts make a difference. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great Experience on this occasion
Rated 4 stars out of 5
by Alison Dean - Posted on 13 December 2024
I saw a paramedic (ECP) when I was poorly and I was extremely impressed with how she took time to thoroughly investigate my illness. The Dr that made the callback asked me if I wanted antibiotics or did I want to be seen. I requested that I was seen due to being in so much pain so he made an appointment with a paramedic (ECP) who I can highly recommend. Not allowed to name her!
Visited December 2024
Review titled Yaxley Group Practice
Replied on 13 December 2024
Dear Alison, Thank you for taking the time to share your feedback and for your kind words about your recent experience. We are delighted to hear that our paramedic (ECP) provided you with such thorough and compassionate care and that you felt well supported during a difficult time. We always strive to offer a patient-centred approach, and it is great to know that the collaborative effort between the doctor and paramedic met your needs. Your feedback means a lot to us and we will ensure your positive comments are shared with the team. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Nursing excellence
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
Unexpected gem for community nursing, having recently had an op which needed daily dressing changes which was primarily handed at hospital I have had several different experiences, from good to what I would consider poor, I was delighted to visit my own practice nurse and have a caring and considered interaction which I believe was far better than anything else, plus reassuring at what I have found to be at times, a frightening experience
Visited December 2024
Review titled Yaxley Group Practice
Replied on 18 December 2024
Dear Patient, Thank you so much for your lovely review. We are delighted to hear that your experience with our practice nurse was both caring and reassuring, especially after what sounds like a challenging time following your operation. It is our priority to provide the best possible care to our patients and your feedback is a wonderful testament to our Nursing Team’s dedication. We appreciate you taking the time to share your experience. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great Nurse
Rated 5 stars out of 5
by Natalie Chaston - Posted on 13 December 2024
To the lovely Nurse, thank you for listening to me today, and understanding me. You are so lovely natured, and we laughed together. We are extremely fortunate to have such amazing Nurses at Yaxley Group Practice. You made Friday 13th much more enjoyable. X
Visited December 2024
Review titled Yaxley Group Practice
Replied on 16 December 2024
Dear Natalie, Thank you so much for your kind words and four-star review. It means a lot to us to know that your visit was a positive experience. Thank you for taking the time to share your lovely feedback. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2024
Had a good experience today with blood tests. The nurse was lovely & managed to take my bloods with no issues
Visited December 2024
Review titled Yaxley Group Practice
Replied on 13 December 2024
Dear Patient, Thank you for taking the time to share your feedback about your recent visit. We are absolutely delighted to hear that you had a positive experience. Your kind words mean a great deal to our team and inspire us to continue providing the best possible care to our patients. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Wonderful practice
Rated 5 stars out of 5
by Jacqui - Posted on 11 December 2024
This practice has restored my faith in the NHS/ GP process especially after Covid. I transferred from another practice 2 years ago after moving house. I won't mention the practice but the service was dismal, terrible. Yaxley is so different. It is run efficiently, the staff and I mean all staff are professional, helpful, caring, they listen to you and treat you like a human being not a number. I always get an appointment, have been seen by different members of staff from doctors,nurses, HCA's I can't fault any of them Today I was given my regular B12 injection and they always remind me too as I can get a little forgetful when it's due! Just part of the service! Thank you so much.
Visited December 2024
Review titled Yaxley Group Practice
Replied on 12 December 2024
Dear Jacqui, Thank you so much for taking the time to share such wonderful feedback about our practice. We are truly delighted to hear that your experience with us has restored your faith in the NHS and GP services. It is incredibly rewarding to know that you feel cared for, listened to and treated as an individual by our team. We strive to provide professional, efficient and compassionate care to every patient and your kind words reaffirm that we are on the right path. Your comments mean a great deal to all of us here at Yaxley and we will share your message with the entire practice team. Thank you once again for your thoughtful review. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
Had a blood test today, appointment on time and questions answered. Nurse very friendly. Reception staff were very helpful in booking my appointment.
Visited December 2024
Review titled Yaxley Group Practice
Replied on 16 December 2024
Dear Patient, Thank you so much for your kind feedback and for taking the time to share your experience. We are delighted to hear that you had a positive visit, with your appointment running on time and your questions answered. It is wonderful to know that our team were able to assist you so effectively. Your comments mean a lot to us and will be shared with the entire practice team. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Brilliant
Rated 5 stars out of 5
by Terri Cook - Posted on 16 December 2024
Today was my diabetic review and they was very caring gentle and helpful. She Listened to what I had to say checked everything
Visited December 2024
Review titled Yaxley Group Practice
Replied on 18 December 2024
Dear Terri, Thank you for your fantastic feedback. We are so glad to hear that your diabetic review was a positive experience and that our team took the time to listen and check everything thoroughly. Providing compassionate and attentive care is very important to us. Thank you for taking the time to share your experience. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Amazing Staff
Rated 5 stars out of 5
by Diane Mitchell - Posted on 20 November 2024
I have been diagnosed with a heart condition, I have had multiple appointments in the last few months, recently I had a referral done from the practice and it was chased up as an emergency so I am very appreciative of the care and support truly appreciate the care and support I have received and continue to receive from the very best team of healthcare professionals,administrators and reception staff, I could never thank them all enough
Visited November 2024
Review titled Yaxley Group Practice
Replied on 10 December 2024
Dear Mrs Mitchell, Thank you for your heartfelt review and 5-star rating. We are deeply moved by your kind words and are so pleased to hear that you felt well-supported during a challenging time in your life. It is wonderful to know that our team’s efforts, from healthcare professionals to administrators and reception staff, have made a positive difference. Your appreciation for the care and urgency shown with your referral means so much to us all. Your gratitude inspires our team to keep delivering exceptional care. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Impressive Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
On two occasions this year I have had very positive experiences at Yaxley Lakeside. Each time I have been able to make appointments very quickly and been referred for further testing with no delays whatever. In- person consultations with doctors have been thorough with no sense of being rushed. The results of tests have been communicated promptly by doctors giving me all the information and further advice I need
Visited November 2024
Review titled Yaxley Group Practice
Replied on 10 December 2024
Dear Anonymous, Thank you for your kind words and 5-star review. We are delighted to hear that your experiences with us have been so positive and efficient. It is great to hear that you were able to book appointments promptly, receive thorough face-to-face consultations without feeling rushed, experience seamless referrals for further testing and benefit from the swift communication of results. Your feedback is truly appreciated and will be shared with the team. Kind regards, Lakeside Healthcare at Yaxley